Class: Queri::Stats::AgentsAndSessions::AgentPerformanceByAcdGroup

Inherits:
Queri::Stats
  • Object
show all
Includes:
CompositeReportHelpers
Defined in:
lib/queri/stats/agents_and_sessions/agent_performance_by_acd_group.rb

Instance Attribute Summary

Attributes inherited from Queri::Stats

#response

Class Method Summary collapse

Methods inherited from Queri::Stats

#initialize, keys, query_method

Constructor Details

This class inherits a constructor from Queri::Stats

Class Method Details

.key_translations ⇒ Object 



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# File 'lib/queri/stats/agents_and_sessions/agent_performance_by_acd_group.rb', line 12

def key_translations
  ActiveSupport::OrderedHash[
    :level, "Level",
    :agent, "Agent",
    :session_login_time, "Login",
    :session_duration, "Dur.",
    :number_of_inbound_calls, "Calls in",
    :number_of_outbound_calls, "Calls out",
    :total_calls_processed, "Tot calls",
    :average_talk_time_for_inbound_calls, "Avg in",
    :average_talk_time_for_outbound_calls, "Avg out",
    :average_talk_time, "Avg dur",
    :percentage_of_idle_time, "Avail.",
    :percentage_of_time_on_inbound_calls, "On call in",
    :percentage_of_time_on_outbound_calls, "On call out",
    :percentage_of_time_on_a_billable_pause, "Pau Bill",
    :percentage_of_time_on_a_nonbillable_pause, "Pau N/Bill"
  ]
end

.xml_code ⇒ Object 



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# File 'lib/queri/stats/agents_and_sessions/agent_performance_by_acd_group.rb', line 8

def xml_code
  AgentsAndSessions.xml_code + ".PerformanceAcdGroups"
end