Class: Google::Cloud::Support::V2beta::Case

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/support/v2beta/case.rb

Overview

A Case is an object that contains the details of a support case. It contains fields for the time it was created, its priority, its classification, and more. Cases can also have comments and attachments that get added over time.

A case is parented by a Google Cloud organization or project.

Organizations are identified by a number, so the name of a case parented by an organization would look like this:

organizations/123/cases/456

Projects have two unique identifiers, an ID and a number, and they look like this:

projects/abc/cases/456

projects/123/cases/456

You can use either of them when calling the API. To learn more about project identifiers, see AIP-2510.

Defined Under Namespace

Modules: Priority, State

Instance Attribute Summary collapse

Instance Attribute Details

#classification ⇒ ::Google::Cloud::Support::V2beta::CaseClassification

Returns The issue classification applicable to this case.

Returns:



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# File 'proto_docs/google/cloud/support/v2beta/case.rb', line 111

class Case
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # The status of a support case.
  module State
    # Case is in an unknown state.
    STATE_UNSPECIFIED = 0

    # The case has been created but no one is assigned to work on it yet.
    NEW = 1

    # The case is currently being handled by Google support.
    IN_PROGRESS_GOOGLE_SUPPORT = 2

    # Google is waiting for a response.
    ACTION_REQUIRED = 3

    # A solution has been offered for the case, but it isn't yet closed.
    SOLUTION_PROVIDED = 4

    # The case has been resolved.
    CLOSED = 5
  end

  # The case Priority. P0 is most urgent and P4 the least.
  module Priority
    # Priority is undefined or has not been set yet.
    PRIORITY_UNSPECIFIED = 0

    # Extreme impact on a production service. Service is hard down.
    P0 = 1

    # Critical impact on a production service. Service is currently unusable.
    P1 = 2

    # Severe impact on a production service. Service is usable but greatly
    # impaired.
    P2 = 3

    # Medium impact on a production service.  Service is available, but
    # moderately impaired.
    P3 = 4

    # General questions or minor issues.  Production service is fully
    # available.
    P4 = 5
  end
end

#contact_email ⇒ ::String

Returns A user-supplied email address to send case update notifications for. This should only be used in BYOID flows, where we cannot infer the user's email address directly from their EUCs.

Returns:

  • (::String) —

    A user-supplied email address to send case update notifications for. This should only be used in BYOID flows, where we cannot infer the user's email address directly from their EUCs.



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# File 'proto_docs/google/cloud/support/v2beta/case.rb', line 111

class Case
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # The status of a support case.
  module State
    # Case is in an unknown state.
    STATE_UNSPECIFIED = 0

    # The case has been created but no one is assigned to work on it yet.
    NEW = 1

    # The case is currently being handled by Google support.
    IN_PROGRESS_GOOGLE_SUPPORT = 2

    # Google is waiting for a response.
    ACTION_REQUIRED = 3

    # A solution has been offered for the case, but it isn't yet closed.
    SOLUTION_PROVIDED = 4

    # The case has been resolved.
    CLOSED = 5
  end

  # The case Priority. P0 is most urgent and P4 the least.
  module Priority
    # Priority is undefined or has not been set yet.
    PRIORITY_UNSPECIFIED = 0

    # Extreme impact on a production service. Service is hard down.
    P0 = 1

    # Critical impact on a production service. Service is currently unusable.
    P1 = 2

    # Severe impact on a production service. Service is usable but greatly
    # impaired.
    P2 = 3

    # Medium impact on a production service.  Service is available, but
    # moderately impaired.
    P3 = 4

    # General questions or minor issues.  Production service is fully
    # available.
    P4 = 5
  end
end

#create_time ⇒ ::Google::Protobuf::Timestamp (readonly)

Returns Output only. The time this case was created.

Returns:



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# File 'proto_docs/google/cloud/support/v2beta/case.rb', line 111

class Case
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # The status of a support case.
  module State
    # Case is in an unknown state.
    STATE_UNSPECIFIED = 0

    # The case has been created but no one is assigned to work on it yet.
    NEW = 1

    # The case is currently being handled by Google support.
    IN_PROGRESS_GOOGLE_SUPPORT = 2

    # Google is waiting for a response.
    ACTION_REQUIRED = 3

    # A solution has been offered for the case, but it isn't yet closed.
    SOLUTION_PROVIDED = 4

    # The case has been resolved.
    CLOSED = 5
  end

  # The case Priority. P0 is most urgent and P4 the least.
  module Priority
    # Priority is undefined or has not been set yet.
    PRIORITY_UNSPECIFIED = 0

    # Extreme impact on a production service. Service is hard down.
    P0 = 1

    # Critical impact on a production service. Service is currently unusable.
    P1 = 2

    # Severe impact on a production service. Service is usable but greatly
    # impaired.
    P2 = 3

    # Medium impact on a production service.  Service is available, but
    # moderately impaired.
    P3 = 4

    # General questions or minor issues.  Production service is fully
    # available.
    P4 = 5
  end
end

#creator ⇒ ::Google::Cloud::Support::V2beta::Actor

Returns The user who created the case.

Note: The name and email will be obfuscated if the case was created by Google Support.

Returns:



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# File 'proto_docs/google/cloud/support/v2beta/case.rb', line 111

class Case
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # The status of a support case.
  module State
    # Case is in an unknown state.
    STATE_UNSPECIFIED = 0

    # The case has been created but no one is assigned to work on it yet.
    NEW = 1

    # The case is currently being handled by Google support.
    IN_PROGRESS_GOOGLE_SUPPORT = 2

    # Google is waiting for a response.
    ACTION_REQUIRED = 3

    # A solution has been offered for the case, but it isn't yet closed.
    SOLUTION_PROVIDED = 4

    # The case has been resolved.
    CLOSED = 5
  end

  # The case Priority. P0 is most urgent and P4 the least.
  module Priority
    # Priority is undefined or has not been set yet.
    PRIORITY_UNSPECIFIED = 0

    # Extreme impact on a production service. Service is hard down.
    P0 = 1

    # Critical impact on a production service. Service is currently unusable.
    P1 = 2

    # Severe impact on a production service. Service is usable but greatly
    # impaired.
    P2 = 3

    # Medium impact on a production service.  Service is available, but
    # moderately impaired.
    P3 = 4

    # General questions or minor issues.  Production service is fully
    # available.
    P4 = 5
  end
end

#description ⇒ ::String

Returns A broad description of the issue.

Returns:

  • (::String) —

    A broad description of the issue.



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# File 'proto_docs/google/cloud/support/v2beta/case.rb', line 111

class Case
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # The status of a support case.
  module State
    # Case is in an unknown state.
    STATE_UNSPECIFIED = 0

    # The case has been created but no one is assigned to work on it yet.
    NEW = 1

    # The case is currently being handled by Google support.
    IN_PROGRESS_GOOGLE_SUPPORT = 2

    # Google is waiting for a response.
    ACTION_REQUIRED = 3

    # A solution has been offered for the case, but it isn't yet closed.
    SOLUTION_PROVIDED = 4

    # The case has been resolved.
    CLOSED = 5
  end

  # The case Priority. P0 is most urgent and P4 the least.
  module Priority
    # Priority is undefined or has not been set yet.
    PRIORITY_UNSPECIFIED = 0

    # Extreme impact on a production service. Service is hard down.
    P0 = 1

    # Critical impact on a production service. Service is currently unusable.
    P1 = 2

    # Severe impact on a production service. Service is usable but greatly
    # impaired.
    P2 = 3

    # Medium impact on a production service.  Service is available, but
    # moderately impaired.
    P3 = 4

    # General questions or minor issues.  Production service is fully
    # available.
    P4 = 5
  end
end

#display_name ⇒ ::String

Returns The short summary of the issue reported in this case.

Returns:

  • (::String) —

    The short summary of the issue reported in this case.



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# File 'proto_docs/google/cloud/support/v2beta/case.rb', line 111

class Case
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # The status of a support case.
  module State
    # Case is in an unknown state.
    STATE_UNSPECIFIED = 0

    # The case has been created but no one is assigned to work on it yet.
    NEW = 1

    # The case is currently being handled by Google support.
    IN_PROGRESS_GOOGLE_SUPPORT = 2

    # Google is waiting for a response.
    ACTION_REQUIRED = 3

    # A solution has been offered for the case, but it isn't yet closed.
    SOLUTION_PROVIDED = 4

    # The case has been resolved.
    CLOSED = 5
  end

  # The case Priority. P0 is most urgent and P4 the least.
  module Priority
    # Priority is undefined or has not been set yet.
    PRIORITY_UNSPECIFIED = 0

    # Extreme impact on a production service. Service is hard down.
    P0 = 1

    # Critical impact on a production service. Service is currently unusable.
    P1 = 2

    # Severe impact on a production service. Service is usable but greatly
    # impaired.
    P2 = 3

    # Medium impact on a production service.  Service is available, but
    # moderately impaired.
    P3 = 4

    # General questions or minor issues.  Production service is fully
    # available.
    P4 = 5
  end
end

#escalated ⇒ ::Boolean

Returns Whether the case is currently escalated.

Returns:

  • (::Boolean) —

    Whether the case is currently escalated.



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# File 'proto_docs/google/cloud/support/v2beta/case.rb', line 111

class Case
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # The status of a support case.
  module State
    # Case is in an unknown state.
    STATE_UNSPECIFIED = 0

    # The case has been created but no one is assigned to work on it yet.
    NEW = 1

    # The case is currently being handled by Google support.
    IN_PROGRESS_GOOGLE_SUPPORT = 2

    # Google is waiting for a response.
    ACTION_REQUIRED = 3

    # A solution has been offered for the case, but it isn't yet closed.
    SOLUTION_PROVIDED = 4

    # The case has been resolved.
    CLOSED = 5
  end

  # The case Priority. P0 is most urgent and P4 the least.
  module Priority
    # Priority is undefined or has not been set yet.
    PRIORITY_UNSPECIFIED = 0

    # Extreme impact on a production service. Service is hard down.
    P0 = 1

    # Critical impact on a production service. Service is currently unusable.
    P1 = 2

    # Severe impact on a production service. Service is usable but greatly
    # impaired.
    P2 = 3

    # Medium impact on a production service.  Service is available, but
    # moderately impaired.
    P3 = 4

    # General questions or minor issues.  Production service is fully
    # available.
    P4 = 5
  end
end

#language_code ⇒ ::String

Returns The language the user has requested to receive support in. This should be a BCP 47 language code (e.g., "en", "zh-CN", "zh-TW", "ja", "ko"). If no language or an unsupported language is specified, this field defaults to English (en).

Language selection during case creation may affect your available support options. For a list of supported languages and their support working hours, see: https://cloud.google.com/support/docs/language-working-hours.

Returns:

  • (::String) —

    The language the user has requested to receive support in. This should be a BCP 47 language code (e.g., "en", "zh-CN", "zh-TW", "ja", "ko"). If no language or an unsupported language is specified, this field defaults to English (en).

    Language selection during case creation may affect your available support options. For a list of supported languages and their support working hours, see: https://cloud.google.com/support/docs/language-working-hours



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# File 'proto_docs/google/cloud/support/v2beta/case.rb', line 111

class Case
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # The status of a support case.
  module State
    # Case is in an unknown state.
    STATE_UNSPECIFIED = 0

    # The case has been created but no one is assigned to work on it yet.
    NEW = 1

    # The case is currently being handled by Google support.
    IN_PROGRESS_GOOGLE_SUPPORT = 2

    # Google is waiting for a response.
    ACTION_REQUIRED = 3

    # A solution has been offered for the case, but it isn't yet closed.
    SOLUTION_PROVIDED = 4

    # The case has been resolved.
    CLOSED = 5
  end

  # The case Priority. P0 is most urgent and P4 the least.
  module Priority
    # Priority is undefined or has not been set yet.
    PRIORITY_UNSPECIFIED = 0

    # Extreme impact on a production service. Service is hard down.
    P0 = 1

    # Critical impact on a production service. Service is currently unusable.
    P1 = 2

    # Severe impact on a production service. Service is usable but greatly
    # impaired.
    P2 = 3

    # Medium impact on a production service.  Service is available, but
    # moderately impaired.
    P3 = 4

    # General questions or minor issues.  Production service is fully
    # available.
    P4 = 5
  end
end

#name ⇒ ::String

Returns Identifier. The resource name for the case.

Returns:

  • (::String) —

    Identifier. The resource name for the case.



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# File 'proto_docs/google/cloud/support/v2beta/case.rb', line 111

class Case
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # The status of a support case.
  module State
    # Case is in an unknown state.
    STATE_UNSPECIFIED = 0

    # The case has been created but no one is assigned to work on it yet.
    NEW = 1

    # The case is currently being handled by Google support.
    IN_PROGRESS_GOOGLE_SUPPORT = 2

    # Google is waiting for a response.
    ACTION_REQUIRED = 3

    # A solution has been offered for the case, but it isn't yet closed.
    SOLUTION_PROVIDED = 4

    # The case has been resolved.
    CLOSED = 5
  end

  # The case Priority. P0 is most urgent and P4 the least.
  module Priority
    # Priority is undefined or has not been set yet.
    PRIORITY_UNSPECIFIED = 0

    # Extreme impact on a production service. Service is hard down.
    P0 = 1

    # Critical impact on a production service. Service is currently unusable.
    P1 = 2

    # Severe impact on a production service. Service is usable but greatly
    # impaired.
    P2 = 3

    # Medium impact on a production service.  Service is available, but
    # moderately impaired.
    P3 = 4

    # General questions or minor issues.  Production service is fully
    # available.
    P4 = 5
  end
end

#priority ⇒ ::Google::Cloud::Support::V2beta::Case::Priority

Returns The priority of this case.

Returns:



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# File 'proto_docs/google/cloud/support/v2beta/case.rb', line 111

class Case
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # The status of a support case.
  module State
    # Case is in an unknown state.
    STATE_UNSPECIFIED = 0

    # The case has been created but no one is assigned to work on it yet.
    NEW = 1

    # The case is currently being handled by Google support.
    IN_PROGRESS_GOOGLE_SUPPORT = 2

    # Google is waiting for a response.
    ACTION_REQUIRED = 3

    # A solution has been offered for the case, but it isn't yet closed.
    SOLUTION_PROVIDED = 4

    # The case has been resolved.
    CLOSED = 5
  end

  # The case Priority. P0 is most urgent and P4 the least.
  module Priority
    # Priority is undefined or has not been set yet.
    PRIORITY_UNSPECIFIED = 0

    # Extreme impact on a production service. Service is hard down.
    P0 = 1

    # Critical impact on a production service. Service is currently unusable.
    P1 = 2

    # Severe impact on a production service. Service is usable but greatly
    # impaired.
    P2 = 3

    # Medium impact on a production service.  Service is available, but
    # moderately impaired.
    P3 = 4

    # General questions or minor issues.  Production service is fully
    # available.
    P4 = 5
  end
end

#state ⇒ ::Google::Cloud::Support::V2beta::Case::State (readonly)

Returns Output only. The current status of the support case.

Returns:



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# File 'proto_docs/google/cloud/support/v2beta/case.rb', line 111

class Case
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # The status of a support case.
  module State
    # Case is in an unknown state.
    STATE_UNSPECIFIED = 0

    # The case has been created but no one is assigned to work on it yet.
    NEW = 1

    # The case is currently being handled by Google support.
    IN_PROGRESS_GOOGLE_SUPPORT = 2

    # Google is waiting for a response.
    ACTION_REQUIRED = 3

    # A solution has been offered for the case, but it isn't yet closed.
    SOLUTION_PROVIDED = 4

    # The case has been resolved.
    CLOSED = 5
  end

  # The case Priority. P0 is most urgent and P4 the least.
  module Priority
    # Priority is undefined or has not been set yet.
    PRIORITY_UNSPECIFIED = 0

    # Extreme impact on a production service. Service is hard down.
    P0 = 1

    # Critical impact on a production service. Service is currently unusable.
    P1 = 2

    # Severe impact on a production service. Service is usable but greatly
    # impaired.
    P2 = 3

    # Medium impact on a production service.  Service is available, but
    # moderately impaired.
    P3 = 4

    # General questions or minor issues.  Production service is fully
    # available.
    P4 = 5
  end
end

#subscriber_email_addresses ⇒ ::Array<::String>

Returns The email addresses to receive updates on this case.

Returns:

  • (::Array<::String>) —

    The email addresses to receive updates on this case.



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# File 'proto_docs/google/cloud/support/v2beta/case.rb', line 111

class Case
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # The status of a support case.
  module State
    # Case is in an unknown state.
    STATE_UNSPECIFIED = 0

    # The case has been created but no one is assigned to work on it yet.
    NEW = 1

    # The case is currently being handled by Google support.
    IN_PROGRESS_GOOGLE_SUPPORT = 2

    # Google is waiting for a response.
    ACTION_REQUIRED = 3

    # A solution has been offered for the case, but it isn't yet closed.
    SOLUTION_PROVIDED = 4

    # The case has been resolved.
    CLOSED = 5
  end

  # The case Priority. P0 is most urgent and P4 the least.
  module Priority
    # Priority is undefined or has not been set yet.
    PRIORITY_UNSPECIFIED = 0

    # Extreme impact on a production service. Service is hard down.
    P0 = 1

    # Critical impact on a production service. Service is currently unusable.
    P1 = 2

    # Severe impact on a production service. Service is usable but greatly
    # impaired.
    P2 = 3

    # Medium impact on a production service.  Service is available, but
    # moderately impaired.
    P3 = 4

    # General questions or minor issues.  Production service is fully
    # available.
    P4 = 5
  end
end

#test_case ⇒ ::Boolean

Returns Whether this case was created for internal API testing and should not be acted on by the support team.

Returns:

  • (::Boolean) —

    Whether this case was created for internal API testing and should not be acted on by the support team.



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# File 'proto_docs/google/cloud/support/v2beta/case.rb', line 111

class Case
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # The status of a support case.
  module State
    # Case is in an unknown state.
    STATE_UNSPECIFIED = 0

    # The case has been created but no one is assigned to work on it yet.
    NEW = 1

    # The case is currently being handled by Google support.
    IN_PROGRESS_GOOGLE_SUPPORT = 2

    # Google is waiting for a response.
    ACTION_REQUIRED = 3

    # A solution has been offered for the case, but it isn't yet closed.
    SOLUTION_PROVIDED = 4

    # The case has been resolved.
    CLOSED = 5
  end

  # The case Priority. P0 is most urgent and P4 the least.
  module Priority
    # Priority is undefined or has not been set yet.
    PRIORITY_UNSPECIFIED = 0

    # Extreme impact on a production service. Service is hard down.
    P0 = 1

    # Critical impact on a production service. Service is currently unusable.
    P1 = 2

    # Severe impact on a production service. Service is usable but greatly
    # impaired.
    P2 = 3

    # Medium impact on a production service.  Service is available, but
    # moderately impaired.
    P3 = 4

    # General questions or minor issues.  Production service is fully
    # available.
    P4 = 5
  end
end

#time_zone ⇒ ::String

Returns The timezone of the user who created the support case. It should be in a format IANA recognizes: https://www.iana.org/time-zones. There is no additional validation done by the API.

Returns:

  • (::String) —

    The timezone of the user who created the support case. It should be in a format IANA recognizes: https://www.iana.org/time-zones. There is no additional validation done by the API.



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# File 'proto_docs/google/cloud/support/v2beta/case.rb', line 111

class Case
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # The status of a support case.
  module State
    # Case is in an unknown state.
    STATE_UNSPECIFIED = 0

    # The case has been created but no one is assigned to work on it yet.
    NEW = 1

    # The case is currently being handled by Google support.
    IN_PROGRESS_GOOGLE_SUPPORT = 2

    # Google is waiting for a response.
    ACTION_REQUIRED = 3

    # A solution has been offered for the case, but it isn't yet closed.
    SOLUTION_PROVIDED = 4

    # The case has been resolved.
    CLOSED = 5
  end

  # The case Priority. P0 is most urgent and P4 the least.
  module Priority
    # Priority is undefined or has not been set yet.
    PRIORITY_UNSPECIFIED = 0

    # Extreme impact on a production service. Service is hard down.
    P0 = 1

    # Critical impact on a production service. Service is currently unusable.
    P1 = 2

    # Severe impact on a production service. Service is usable but greatly
    # impaired.
    P2 = 3

    # Medium impact on a production service.  Service is available, but
    # moderately impaired.
    P3 = 4

    # General questions or minor issues.  Production service is fully
    # available.
    P4 = 5
  end
end

#update_time ⇒ ::Google::Protobuf::Timestamp (readonly)

Returns Output only. The time this case was last updated.

Returns:



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# File 'proto_docs/google/cloud/support/v2beta/case.rb', line 111

class Case
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # The status of a support case.
  module State
    # Case is in an unknown state.
    STATE_UNSPECIFIED = 0

    # The case has been created but no one is assigned to work on it yet.
    NEW = 1

    # The case is currently being handled by Google support.
    IN_PROGRESS_GOOGLE_SUPPORT = 2

    # Google is waiting for a response.
    ACTION_REQUIRED = 3

    # A solution has been offered for the case, but it isn't yet closed.
    SOLUTION_PROVIDED = 4

    # The case has been resolved.
    CLOSED = 5
  end

  # The case Priority. P0 is most urgent and P4 the least.
  module Priority
    # Priority is undefined or has not been set yet.
    PRIORITY_UNSPECIFIED = 0

    # Extreme impact on a production service. Service is hard down.
    P0 = 1

    # Critical impact on a production service. Service is currently unusable.
    P1 = 2

    # Severe impact on a production service. Service is usable but greatly
    # impaired.
    P2 = 3

    # Medium impact on a production service.  Service is available, but
    # moderately impaired.
    P3 = 4

    # General questions or minor issues.  Production service is fully
    # available.
    P4 = 5
  end
end