Class: Twilio::REST::Taskrouter::V1::WorkspaceContext::WorkspaceCumulativeStatisticsInstance

Inherits:
InstanceResource
  • Object
show all
Defined in:
lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb

Instance Method Summary collapse

Constructor Details

#initialize(version, payload, workspace_sid: nil) ⇒ WorkspaceCumulativeStatisticsInstance

Initialize the WorkspaceCumulativeStatisticsInstance

Parameters:

  • version (Version)

    Version that contains the resource

  • payload (Hash)

    payload that contains response from Twilio

  • workspace_sid (String) (defaults to: nil)

    The SID of the Workspace.


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 142

def initialize(version, payload, workspace_sid: nil)
  super(version)

  # Marshaled Properties
  @properties = {
      'account_sid' => payload['account_sid'],
      'avg_task_acceptance_time' => payload['avg_task_acceptance_time'].to_i,
      'start_time' => Twilio.deserialize_iso8601_datetime(payload['start_time']),
      'end_time' => Twilio.deserialize_iso8601_datetime(payload['end_time']),
      'reservations_created' => payload['reservations_created'].to_i,
      'reservations_accepted' => payload['reservations_accepted'].to_i,
      'reservations_rejected' => payload['reservations_rejected'].to_i,
      'reservations_timed_out' => payload['reservations_timed_out'].to_i,
      'reservations_canceled' => payload['reservations_canceled'].to_i,
      'reservations_rescinded' => payload['reservations_rescinded'].to_i,
      'split_by_wait_time' => payload['split_by_wait_time'],
      'wait_duration_until_accepted' => payload['wait_duration_until_accepted'],
      'wait_duration_until_canceled' => payload['wait_duration_until_canceled'],
      'tasks_canceled' => payload['tasks_canceled'].to_i,
      'tasks_completed' => payload['tasks_completed'].to_i,
      'tasks_created' => payload['tasks_created'].to_i,
      'tasks_deleted' => payload['tasks_deleted'].to_i,
      'tasks_moved' => payload['tasks_moved'].to_i,
      'tasks_timed_out_in_workflow' => payload['tasks_timed_out_in_workflow'].to_i,
      'workspace_sid' => payload['workspace_sid'],
      'url' => payload['url'],
  }

  # Context
  @instance_context = nil
  @params = {'workspace_sid' => workspace_sid, }
end

Instance Method Details

#account_sidString

Returns The SID of the Account that created the resource.

Returns:

  • (String)

    The SID of the Account that created the resource


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 188

def 
  @properties['account_sid']
end

#avg_task_acceptance_timeString

Returns The average time in seconds between Task creation and acceptance.

Returns:

  • (String)

    The average time in seconds between Task creation and acceptance


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 194

def avg_task_acceptance_time
  @properties['avg_task_acceptance_time']
end

#contextWorkspaceCumulativeStatisticsContext

Generate an instance context for the instance, the context is capable of performing various actions. All instance actions are proxied to the context

Returns:


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 179

def context
  unless @instance_context
    @instance_context = WorkspaceCumulativeStatisticsContext.new(@version, @params['workspace_sid'], )
  end
  @instance_context
end

#end_timeTime

Returns The end of the interval during which these statistics were calculated.

Returns:

  • (Time)

    The end of the interval during which these statistics were calculated


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 206

def end_time
  @properties['end_time']
end

#fetch(end_date: :unset, minutes: :unset, start_date: :unset, task_channel: :unset, split_by_wait_time: :unset) ⇒ WorkspaceCumulativeStatisticsInstance

Fetch the WorkspaceCumulativeStatisticsInstance

Parameters:

  • end_date (Time) (defaults to: :unset)

    Only include usage that occurred on or before this date, specified in GMT as an ISO 8601 date-time.

  • minutes (String) (defaults to: :unset)

    Only calculate statistics since this many minutes in the past. The default 15 minutes. This is helpful for displaying statistics for the last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.

  • start_date (Time) (defaults to: :unset)

    Only calculate statistics from this date and time and later, specified in ISO 8601 format.

  • task_channel (String) (defaults to: :unset)

    Only calculate cumulative statistics on this TaskChannel. Can be the TaskChannel's SID or its `unique_name`, such as `voice`, `sms`, or `default`.

  • split_by_wait_time (String) (defaults to: :unset)

    A comma separated list of values that describes the thresholds, in seconds, to calculate statistics on. For each threshold specified, the number of Tasks canceled and reservations accepted above and below the specified thresholds in seconds are computed. For example, `5,30` would show splits of Tasks that were canceled or accepted before and after 5 seconds and before and after 30 seconds. This can be used to show short abandoned Tasks or Tasks that failed to meet an SLA.

Returns:


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 333

def fetch(end_date: :unset, minutes: :unset, start_date: :unset, task_channel: :unset, split_by_wait_time: :unset)
  context.fetch(
      end_date: end_date,
      minutes: minutes,
      start_date: start_date,
      task_channel: task_channel,
      split_by_wait_time: split_by_wait_time,
  )
end

#inspectObject

Provide a detailed, user friendly representation


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 352

def inspect
  values = @properties.map{|k, v| "#{k}: #{v}"}.join(" ")
  "<Twilio.Taskrouter.V1.WorkspaceCumulativeStatisticsInstance #{values}>"
end

#reservations_acceptedString

Returns The total number of Reservations accepted by Workers.

Returns:

  • (String)

    The total number of Reservations accepted by Workers


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 218

def reservations_accepted
  @properties['reservations_accepted']
end

#reservations_canceledString

Returns The total number of Reservations that were canceled.

Returns:

  • (String)

    The total number of Reservations that were canceled


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 236

def reservations_canceled
  @properties['reservations_canceled']
end

#reservations_createdString

Returns The total number of Reservations that were created for Workers.

Returns:

  • (String)

    The total number of Reservations that were created for Workers


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 212

def reservations_created
  @properties['reservations_created']
end

#reservations_rejectedString

Returns The total number of Reservations that were rejected.

Returns:

  • (String)

    The total number of Reservations that were rejected


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 224

def reservations_rejected
  @properties['reservations_rejected']
end

#reservations_rescindedString

Returns The total number of Reservations that were rescinded.

Returns:

  • (String)

    The total number of Reservations that were rescinded


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 242

def reservations_rescinded
  @properties['reservations_rescinded']
end

#reservations_timed_outString

Returns The total number of Reservations that were timed out.

Returns:

  • (String)

    The total number of Reservations that were timed out


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 230

def reservations_timed_out
  @properties['reservations_timed_out']
end

#split_by_wait_timeHash

Returns A list of objects that describe the Tasks canceled and reservations accepted above and below the specified thresholds.

Returns:

  • (Hash)

    A list of objects that describe the Tasks canceled and reservations accepted above and below the specified thresholds


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 248

def split_by_wait_time
  @properties['split_by_wait_time']
end

#start_timeTime

Returns The beginning of the interval during which these statistics were calculated.

Returns:

  • (Time)

    The beginning of the interval during which these statistics were calculated


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 200

def start_time
  @properties['start_time']
end

#tasks_canceledString

Returns The total number of Tasks that were canceled.

Returns:

  • (String)

    The total number of Tasks that were canceled


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 266

def tasks_canceled
  @properties['tasks_canceled']
end

#tasks_completedString

Returns The total number of Tasks that were completed.

Returns:

  • (String)

    The total number of Tasks that were completed


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 272

def tasks_completed
  @properties['tasks_completed']
end

#tasks_createdString

Returns The total number of Tasks created.

Returns:

  • (String)

    The total number of Tasks created


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 278

def tasks_created
  @properties['tasks_created']
end

#tasks_deletedString

Returns The total number of Tasks that were deleted.

Returns:

  • (String)

    The total number of Tasks that were deleted


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 284

def tasks_deleted
  @properties['tasks_deleted']
end

#tasks_movedString

Returns The total number of Tasks that were moved from one queue to another.

Returns:

  • (String)

    The total number of Tasks that were moved from one queue to another


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 290

def tasks_moved
  @properties['tasks_moved']
end

#tasks_timed_out_in_workflowString

Returns The total number of Tasks that were timed out of their Workflows.

Returns:

  • (String)

    The total number of Tasks that were timed out of their Workflows


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 296

def tasks_timed_out_in_workflow
  @properties['tasks_timed_out_in_workflow']
end

#to_sObject

Provide a user friendly representation


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 345

def to_s
  values = @params.map{|k, v| "#{k}: #{v}"}.join(" ")
  "<Twilio.Taskrouter.V1.WorkspaceCumulativeStatisticsInstance #{values}>"
end

#urlString

Returns The absolute URL of the Workspace statistics resource.

Returns:

  • (String)

    The absolute URL of the Workspace statistics resource


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 308

def url
  @properties['url']
end

#wait_duration_until_acceptedHash

Returns The wait duration statistics for Tasks that were accepted.

Returns:

  • (Hash)

    The wait duration statistics for Tasks that were accepted


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 254

def wait_duration_until_accepted
  @properties['wait_duration_until_accepted']
end

#wait_duration_until_canceledHash

Returns The wait duration statistics for Tasks that were canceled.

Returns:

  • (Hash)

    The wait duration statistics for Tasks that were canceled


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 260

def wait_duration_until_canceled
  @properties['wait_duration_until_canceled']
end

#workspace_sidString

Returns The SID of the Workspace.

Returns:

  • (String)

    The SID of the Workspace


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 302

def workspace_sid
  @properties['workspace_sid']
end