Class: Twilio::REST::Taskrouter::V1::WorkspaceContext::TaskContext::ReservationInstance

Inherits:
InstanceResource
  • Object
show all
Defined in:
lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb

Instance Method Summary collapse

Constructor Details

#initialize(version, payload, workspace_sid: nil, task_sid: nil, sid: nil) ⇒ ReservationInstance

Initialize the ReservationInstance

Parameters:

  • version (Version)

    Version that contains the resource

  • payload (Hash)

    payload that contains response from Twilio

  • workspace_sid (String) (defaults to: nil)

    The SID of the Workspace that this task is contained within.

  • task_sid (String) (defaults to: nil)

    The SID of the reserved Task resource.

  • sid (String) (defaults to: nil)

    The SID of the TaskReservation resource to fetch.


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 419

def initialize(version, payload, workspace_sid: nil, task_sid: nil, sid: nil)
  super(version)

  # Marshaled Properties
  @properties = {
      'account_sid' => payload['account_sid'],
      'date_created' => Twilio.deserialize_iso8601_datetime(payload['date_created']),
      'date_updated' => Twilio.deserialize_iso8601_datetime(payload['date_updated']),
      'reservation_status' => payload['reservation_status'],
      'sid' => payload['sid'],
      'task_sid' => payload['task_sid'],
      'worker_name' => payload['worker_name'],
      'worker_sid' => payload['worker_sid'],
      'workspace_sid' => payload['workspace_sid'],
      'url' => payload['url'],
      'links' => payload['links'],
  }

  # Context
  @instance_context = nil
  @params = {
      'workspace_sid' => workspace_sid,
      'task_sid' => task_sid,
      'sid' => sid || @properties['sid'],
  }
end

Instance Method Details

#account_sidString

Returns The SID of the Account that created the resource.

Returns:

  • (String)

    The SID of the Account that created the resource


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 464

def 
  @properties['account_sid']
end

#contextReservationContext

Generate an instance context for the instance, the context is capable of performing various actions. All instance actions are proxied to the context

Returns:


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 450

def context
  unless @instance_context
    @instance_context = ReservationContext.new(
        @version,
        @params['workspace_sid'],
        @params['task_sid'],
        @params['sid'],
    )
  end
  @instance_context
end

#date_createdTime

Returns The ISO 8601 date and time in GMT when the resource was created.

Returns:

  • (Time)

    The ISO 8601 date and time in GMT when the resource was created


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 470

def date_created
  @properties['date_created']
end

#date_updatedTime

Returns The ISO 8601 date and time in GMT when the resource was last updated.

Returns:

  • (Time)

    The ISO 8601 date and time in GMT when the resource was last updated


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 476

def date_updated
  @properties['date_updated']
end

#fetchReservationInstance

Fetch the ReservationInstance

Returns:


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 531

def fetch
  context.fetch
end

#inspectObject

Provide a detailed, user friendly representation


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 733

def inspect
  values = @properties.map{|k, v| "#{k}: #{v}"}.join(" ")
  "<Twilio.Taskrouter.V1.ReservationInstance #{values}>"
end

Returns The URLs of related resources.

Returns:

  • (String)

    The URLs of related resources


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 524

def links
  @properties['links']
end

#reservation_statusreservation.Status

Returns The current status of the reservation.

Returns:

  • (reservation.Status)

    The current status of the reservation


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 482

def reservation_status
  @properties['reservation_status']
end

#sidString

Returns The unique string that identifies the resource.

Returns:

  • (String)

    The unique string that identifies the resource


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 488

def sid
  @properties['sid']
end

#task_sidString

Returns The SID of the reserved Task resource.

Returns:

  • (String)

    The SID of the reserved Task resource


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 494

def task_sid
  @properties['task_sid']
end

#to_sObject

Provide a user friendly representation


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 726

def to_s
  values = @params.map{|k, v| "#{k}: #{v}"}.join(" ")
  "<Twilio.Taskrouter.V1.ReservationInstance #{values}>"
end

#update(reservation_status: :unset, worker_activity_sid: :unset, instruction: :unset, dequeue_post_work_activity_sid: :unset, dequeue_from: :unset, dequeue_record: :unset, dequeue_timeout: :unset, dequeue_to: :unset, dequeue_status_callback_url: :unset, call_from: :unset, call_record: :unset, call_timeout: :unset, call_to: :unset, call_url: :unset, call_status_callback_url: :unset, call_accept: :unset, redirect_call_sid: :unset, redirect_accept: :unset, redirect_url: :unset, to: :unset, from: :unset, status_callback: :unset, status_callback_method: :unset, status_callback_event: :unset, timeout: :unset, record: :unset, muted: :unset, beep: :unset, start_conference_on_enter: :unset, end_conference_on_exit: :unset, wait_url: :unset, wait_method: :unset, early_media: :unset, max_participants: :unset, conference_status_callback: :unset, conference_status_callback_method: :unset, conference_status_callback_event: :unset, conference_record: :unset, conference_trim: :unset, recording_channels: :unset, recording_status_callback: :unset, recording_status_callback_method: :unset, conference_recording_status_callback: :unset, conference_recording_status_callback_method: :unset, region: :unset, sip_auth_username: :unset, sip_auth_password: :unset, dequeue_status_callback_event: :unset, post_work_activity_sid: :unset, supervisor_mode: :unset, supervisor: :unset, end_conference_on_customer_exit: :unset, beep_on_customer_entrance: :unset) ⇒ ReservationInstance

Update the ReservationInstance

Parameters:

  • reservation_status (reservation.Status) (defaults to: :unset)

    The new status of the reservation. Can be: `pending`, `accepted`, `rejected`, or `timeout`.

  • worker_activity_sid (String) (defaults to: :unset)

    The new worker activity SID if rejecting a reservation.

  • instruction (String) (defaults to: :unset)

    The assignment instruction for reservation.

  • dequeue_post_work_activity_sid (String) (defaults to: :unset)

    The SID of the Activity resource to start after executing a Dequeue instruction.

  • dequeue_from (String) (defaults to: :unset)

    The Caller ID of the call to the worker when executing a Dequeue instruction.

  • dequeue_record (String) (defaults to: :unset)

    Whether to record both legs of a call when executing a Dequeue instruction or which leg to record.

  • dequeue_timeout (String) (defaults to: :unset)

    Timeout for call when executing a Dequeue instruction.

  • dequeue_to (String) (defaults to: :unset)

    The Contact URI of the worker when executing a Dequeue instruction. Can be the URI of the Twilio Client, the SIP URI for Programmable SIP, or the E.164 formatted phone number, depending on the destination.

  • dequeue_status_callback_url (String) (defaults to: :unset)

    The Callback URL for completed call event when executing a Dequeue instruction.

  • call_from (String) (defaults to: :unset)

    The Caller ID of the outbound call when executing a Call instruction.

  • call_record (String) (defaults to: :unset)

    Whether to record both legs of a call when executing a Call instruction or which leg to record.

  • call_timeout (String) (defaults to: :unset)

    Timeout for call when executing a Call instruction.

  • call_to (String) (defaults to: :unset)

    The Contact URI of the worker when executing a Call instruction. Can be the URI of the Twilio Client, the SIP URI for Programmable SIP, or the E.164 formatted phone number, depending on the destination.

  • call_url (String) (defaults to: :unset)

    TwiML URI executed on answering the worker's leg as a result of the Call instruction.

  • call_status_callback_url (String) (defaults to: :unset)

    The URL to call for the completed call event when executing a Call instruction.

  • call_accept (Boolean) (defaults to: :unset)

    Whether to accept a reservation when executing a Call instruction.

  • redirect_call_sid (String) (defaults to: :unset)

    The Call SID of the call parked in the queue when executing a Redirect instruction.

  • redirect_accept (Boolean) (defaults to: :unset)

    Whether the reservation should be accepted when executing a Redirect instruction.

  • redirect_url (String) (defaults to: :unset)

    TwiML URI to redirect the call to when executing the Redirect instruction.

  • to (String) (defaults to: :unset)

    The Contact URI of the worker when executing a Conference instruction. Can be the URI of the Twilio Client, the SIP URI for Programmable SIP, or the E.164 formatted phone number, depending on the destination.

  • from (String) (defaults to: :unset)

    The Caller ID of the call to the worker when executing a Conference instruction.

  • status_callback (String) (defaults to: :unset)

    The URL we should call using the `status_callback_method` to send status information to your application.

  • status_callback_method (String) (defaults to: :unset)

    The HTTP method we should use to call `status_callback`. Can be: `POST` or `GET` and the default is `POST`.

  • status_callback_event (Array[reservation.CallStatus]) (defaults to: :unset)

    The call progress events that we will send to `status_callback`. Can be: `initiated`, `ringing`, `answered`, or `completed`.

  • timeout (String) (defaults to: :unset)

    Timeout for call when executing a Conference instruction.

  • record (Boolean) (defaults to: :unset)

    Whether to record the participant and their conferences, including the time between conferences. The default is `false`.

  • muted (Boolean) (defaults to: :unset)

    Whether the agent is muted in the conference. The default is `false`.

  • beep (String) (defaults to: :unset)

    Whether to play a notification beep when the participant joins or when to play a beep. Can be: `true`, `false`, `onEnter`, or `onExit`. The default value is `true`.

  • start_conference_on_enter (Boolean) (defaults to: :unset)

    Whether to start the conference when the participant joins, if it has not already started. The default is `true`. If `false` and the conference has not started, the participant is muted and hears background music until another participant starts the conference.

  • end_conference_on_exit (Boolean) (defaults to: :unset)

    Whether to end the conference when the agent leaves.

  • wait_url (String) (defaults to: :unset)

    The URL we should call using the `wait_method` for the music to play while participants are waiting for the conference to start. The default value is the URL of our standard hold music. Learn more about hold music.

  • wait_method (String) (defaults to: :unset)

    The HTTP method we should use to call `wait_url`. Can be `GET` or `POST` and the default is `POST`. When using a static audio file, this should be `GET` so that we can cache the file.

  • early_media (Boolean) (defaults to: :unset)

    Whether to allow an agent to hear the state of the outbound call, including ringing or disconnect messages. The default is `true`.

  • max_participants (String) (defaults to: :unset)

    The maximum number of participants in the conference. Can be a positive integer from `2` to `250`. The default value is `250`.

  • conference_status_callback (String) (defaults to: :unset)

    The URL we should call using the `conference_status_callback_method` when the conference events in `conference_status_callback_event` occur. Only the value set by the first participant to join the conference is used. Subsequent `conference_status_callback` values are ignored.

  • conference_status_callback_method (String) (defaults to: :unset)

    The HTTP method we should use to call `conference_status_callback`. Can be: `GET` or `POST` and defaults to `POST`.

  • conference_status_callback_event (Array[reservation.ConferenceEvent]) (defaults to: :unset)

    The conference status events that we will send to `conference_status_callback`. Can be: `start`, `end`, `join`, `leave`, `mute`, `hold`, `speaker`.

  • conference_record (String) (defaults to: :unset)

    Whether to record the conference the participant is joining or when to record the conference. Can be: `true`, `false`, `record-from-start`, and `do-not-record`. The default value is `false`.

  • conference_trim (String) (defaults to: :unset)

    How to trim the leading and trailing silence from your recorded conference audio files. Can be: `trim-silence` or `do-not-trim` and defaults to `trim-silence`.

  • recording_channels (String) (defaults to: :unset)

    The recording channels for the final recording. Can be: `mono` or `dual` and the default is `mono`.

  • recording_status_callback (String) (defaults to: :unset)

    The URL that we should call using the `recording_status_callback_method` when the recording status changes.

  • recording_status_callback_method (String) (defaults to: :unset)

    The HTTP method we should use when we call `recording_status_callback`. Can be: `GET` or `POST` and defaults to `POST`.

  • conference_recording_status_callback (String) (defaults to: :unset)

    The URL we should call using the `conference_recording_status_callback_method` when the conference recording is available.

  • conference_recording_status_callback_method (String) (defaults to: :unset)

    The HTTP method we should use to call `conference_recording_status_callback`. Can be: `GET` or `POST` and defaults to `POST`.

  • region (String) (defaults to: :unset)

    The region where we should mix the recorded audio. Can be:`us1`, `ie1`, `de1`, `sg1`, `br1`, `au1`, or `jp1`.

  • sip_auth_username (String) (defaults to: :unset)

    The SIP username used for authentication.

  • sip_auth_password (String) (defaults to: :unset)

    The SIP password for authentication.

  • dequeue_status_callback_event (Array[String]) (defaults to: :unset)

    The Call progress events sent via webhooks as a result of a Dequeue instruction.

  • post_work_activity_sid (String) (defaults to: :unset)

    The new worker activity SID after executing a Conference instruction.

  • supervisor_mode (reservation.SupervisorMode) (defaults to: :unset)

    The Supervisor mode when executing the Supervise instruction.

  • supervisor (String) (defaults to: :unset)

    The Supervisor SID/URI when executing the Supervise instruction.

  • end_conference_on_customer_exit (Boolean) (defaults to: :unset)

    Whether to end the conference when the customer leaves.

  • beep_on_customer_entrance (Boolean) (defaults to: :unset)

    Whether to play a notification beep when the customer joins.

Returns:


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 666

def update(reservation_status: :unset, worker_activity_sid: :unset, instruction: :unset, dequeue_post_work_activity_sid: :unset, dequeue_from: :unset, dequeue_record: :unset, dequeue_timeout: :unset, dequeue_to: :unset, dequeue_status_callback_url: :unset, call_from: :unset, call_record: :unset, call_timeout: :unset, call_to: :unset, call_url: :unset, call_status_callback_url: :unset, call_accept: :unset, redirect_call_sid: :unset, redirect_accept: :unset, redirect_url: :unset, to: :unset, from: :unset, status_callback: :unset, status_callback_method: :unset, status_callback_event: :unset, timeout: :unset, record: :unset, muted: :unset, beep: :unset, start_conference_on_enter: :unset, end_conference_on_exit: :unset, wait_url: :unset, wait_method: :unset, early_media: :unset, max_participants: :unset, conference_status_callback: :unset, conference_status_callback_method: :unset, conference_status_callback_event: :unset, conference_record: :unset, conference_trim: :unset, recording_channels: :unset, recording_status_callback: :unset, recording_status_callback_method: :unset, conference_recording_status_callback: :unset, conference_recording_status_callback_method: :unset, region: :unset, sip_auth_username: :unset, sip_auth_password: :unset, dequeue_status_callback_event: :unset, post_work_activity_sid: :unset, supervisor_mode: :unset, supervisor: :unset, end_conference_on_customer_exit: :unset, beep_on_customer_entrance: :unset)
  context.update(
      reservation_status: reservation_status,
      worker_activity_sid: worker_activity_sid,
      instruction: instruction,
      dequeue_post_work_activity_sid: dequeue_post_work_activity_sid,
      dequeue_from: dequeue_from,
      dequeue_record: dequeue_record,
      dequeue_timeout: dequeue_timeout,
      dequeue_to: dequeue_to,
      dequeue_status_callback_url: dequeue_status_callback_url,
      call_from: call_from,
      call_record: call_record,
      call_timeout: call_timeout,
      call_to: call_to,
      call_url: call_url,
      call_status_callback_url: call_status_callback_url,
      call_accept: call_accept,
      redirect_call_sid: redirect_call_sid,
      redirect_accept: redirect_accept,
      redirect_url: redirect_url,
      to: to,
      from: from,
      status_callback: status_callback,
      status_callback_method: status_callback_method,
      status_callback_event: status_callback_event,
      timeout: timeout,
      record: record,
      muted: muted,
      beep: beep,
      start_conference_on_enter: start_conference_on_enter,
      end_conference_on_exit: end_conference_on_exit,
      wait_url: wait_url,
      wait_method: wait_method,
      early_media: early_media,
      max_participants: max_participants,
      conference_status_callback: conference_status_callback,
      conference_status_callback_method: conference_status_callback_method,
      conference_status_callback_event: conference_status_callback_event,
      conference_record: conference_record,
      conference_trim: conference_trim,
      recording_channels: recording_channels,
      recording_status_callback: recording_status_callback,
      recording_status_callback_method: recording_status_callback_method,
      conference_recording_status_callback: conference_recording_status_callback,
      conference_recording_status_callback_method: conference_recording_status_callback_method,
      region: region,
      sip_auth_username: sip_auth_username,
      sip_auth_password: sip_auth_password,
      dequeue_status_callback_event: dequeue_status_callback_event,
      post_work_activity_sid: post_work_activity_sid,
      supervisor_mode: supervisor_mode,
      supervisor: supervisor,
      end_conference_on_customer_exit: end_conference_on_customer_exit,
      beep_on_customer_entrance: beep_on_customer_entrance,
  )
end

#urlString

Returns The absolute URL of the TaskReservation reservation.

Returns:

  • (String)

    The absolute URL of the TaskReservation reservation


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 518

def url
  @properties['url']
end

#worker_nameString

Returns The friendly_name of the Worker that is reserved.

Returns:

  • (String)

    The friendly_name of the Worker that is reserved


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 500

def worker_name
  @properties['worker_name']
end

#worker_sidString

Returns The SID of the reserved Worker resource.

Returns:

  • (String)

    The SID of the reserved Worker resource


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 506

def worker_sid
  @properties['worker_sid']
end

#workspace_sidString

Returns The SID of the Workspace that this task is contained within.

Returns:

  • (String)

    The SID of the Workspace that this task is contained within.


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/task/reservation.rb', line 512

def workspace_sid
  @properties['workspace_sid']
end