Class: Zendesk2::CreateTicket

Inherits:
Object
  • Object
show all
Includes:
Request
Defined in:
lib/zendesk2/create_ticket.rb

Instance Attribute Summary

Attributes included from Request

#params

Class Method Summary collapse

Instance Method Summary collapse

Methods included from Request

#call, cistern_included, #data, #delete!, #error!, #find!, #html_url_for, included, #mock_response, #page, #page_params!, #page_params?, #pluralize, #real, #real_request, #request_body, #request_params, #request_path, #resources, #response, #timestamp, #url_for

Class Method Details

.accepted_attributes ⇒ Object 



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# File 'lib/zendesk2/create_ticket.rb', line 9

def self.accepted_attributes
  %w(external_id via priority requester requester_id submitter_id assignee_id organization_id subject description
     custom_fields recipient status collaborator_ids collaborators tags ticket_form_id brand_id)
end

Instance Method Details

#mock ⇒ Object 



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# File 'lib/zendesk2/create_ticket.rb', line 18

def mock
  create_params = ticket_params

  Zendesk2.blank?(create_params['description']) &&
    error!(:invalid, details: { 'base' => [{ 'description' => 'Description: cannot be blank' }] })

  requester_id = create_params.delete('requester_id')

  set_requester(create_params.delete('requester'), create_params)
  set_collaborators(create_params)
  custom_fields = get_custom_fields(create_params.delete('custom_fields') || [])

  identity = cistern.serial_id

  record = {
    'id'               => identity,
    'url'              => url_for("/tickets/#{identity}.json"),
    'created_at'       => timestamp,
    'updated_at'       => timestamp,
    'priority'         => nil,
    'custom_fields'    => custom_fields,
  }.merge(create_params)

  record['requester_id'] ||= (requester_id && requester_id.to_i) || cistern.current_user['id']
  record['submitter_id'] = cistern.current_user['id'].to_i

  requester = cistern.data[:users][record['requester_id'].to_i]

  record['organization_id'] ||= requester['organization_id'] if requester

  cistern.data[:tickets][identity] = record

  mock_response('ticket' => record)
end

#ticket_params ⇒ Object 



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# File 'lib/zendesk2/create_ticket.rb', line 14

def ticket_params
  Cistern::Hash.slice(params.fetch('ticket'), *self.class.accepted_attributes)
end