Class: Commands

Inherits:
Object
  • Object
show all
Defined in:
lib/commands.rb

Instance Method Summary collapse

Constructor Details

#initialize(baseurl, username, password) ⇒ Commands

Returns a new instance of Commands.



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# File 'lib/commands.rb', line 2

def initialize(baseurl, username, password)
  @uri = URI.parse("https://#{baseurl}/")
  @username = username
  @password = password
  @uri.path = '/api/v2/users/me.json'
   = JSON.parse(makerequest)
end

Instance Method Details

#alltickets ⇒ Object 



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# File 'lib/commands.rb', line 61

def alltickets
  @uri.path = '/api/v2/tickets.json'
  @response = JSON.parse(makerequest)
  alltickets = @response['tickets']

  pagecount = 1

  while @response['next_page'] != nil
    pagecount += 1
    @uri.query = 'page=' + pagecount.to_s
    @response = JSON.parse(makerequest)
    alltickets.concat(@response['tickets'])
  end

  unsolved_tickets = alltickets.reject { |element| element['status'] == 'closed' }

  puts "Total Tickets: #{alltickets.length.to_s}"
  puts "Unsolved Tickets: #{unsolved_tickets.length.to_s}"
end

#get_this_user(userid) ⇒ Object 



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# File 'lib/commands.rb', line 35

def get_this_user(userid)
  @uri.path = "/api/v2/users/#{userid}.json"
  @uri.query = ''
  return JSON.parse(makerequest)['user']
end

#localinfo ⇒ Object 



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# File 'lib/commands.rb', line 10

def localinfo
  puts @uri
  puts @username
  puts @password
end

#makerequest(type = 'Get', body = '') ⇒ Object 



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# File 'lib/commands.rb', line 16

def makerequest(type='Get', body='')
  @http = Net::HTTP.new(@uri.host, @uri.port)
  @http.use_ssl = true
  @http.verify_mode = OpenSSL::SSL::VERIFY_NONE

  if type == 'Get'
    @request = Net::HTTP::Get.new(@uri.request_uri)
  elsif type == 'Put'
    @request = Net::HTTP::Put.new(@uri.request_uri)
    @request['Content-Type'] = 'application/json'
    @request.body = body
  else
    raise ArgumentError.new('Unrecognized HTTP request type.')
  end

  @request.basic_auth(@username, @password)
  return @response = @http.request(@request).body
end

#me ⇒ Object 



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# File 'lib/commands.rb', line 41

def me
  def userelement(field)
    ['user'][field]
  end

  user_name = userelement('name')
  user_email = userelement('email')
  user_role = userelement('role')
  user_created = userelement('created_at')
   = userelement('last_login_at')
  user_time_zone = userelement('time_zone')

  puts "Name:         #{user_name}"
  puts "Email:        #{user_email}"
  puts "Role:         #{user_role}"
  puts "Created:      #{user_created}"
  puts "Last Login:   #{user_last_login}"
  puts "Time Zone:    #{user_time_zone}"
end

#myworking ⇒ Object 



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# File 'lib/commands.rb', line 81

def myworking
  @uri.path = '/api/v2/search.json'
  @uri.query = URI.encode("query=status<solved+assignee:#{@username}+type:ticket")
  @my_working_tickets = JSON.parse(makerequest)['results']

  @my_working_tickets.each do |ticket|
    requester = get_this_user(ticket['requester_id'])['name']
    puts ticket['id'].to_s + ': ' + ticket['subject']
    puts "Requester: #{requester}"
    puts 'Status: ' + ticket['status']
    puts ''
  end
  puts "Total Working Tickets: #{@my_working_tickets.length}"
end

#showticket(ticketid) ⇒ Object 



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# File 'lib/commands.rb', line 106

def showticket(ticketid)
  info = ticketinfo(ticketid)
  comments = ticketcomments(ticketid)

  puts "Ticket ID:      #{info['ticket']['id']}"
  puts "Status:         #{info['ticket']['status']}"
  puts "Last Updated:   #{info['ticket']['updated_at']}"
  puts "Subject:        #{info['ticket']['subject']}"
  puts ""
  comments['comments'].reverse.each do |comment|
    puts "Timestamp: #{comment['created_at']}"
    puts "Comment: #{comment['body']}"
    puts "########################"
  end
end

#ticketcomments(ticketid) ⇒ Object 



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# File 'lib/commands.rb', line 101

def ticketcomments(ticketid)
  @uri.path = "/api/v2/tickets/#{ticketid.to_s}/comments.json"
  JSON.parse(makerequest)
end

#ticketinfo(ticketid) ⇒ Object 



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# File 'lib/commands.rb', line 96

def ticketinfo(ticketid)
  @uri.path = "/api/v2/tickets/#{ticketid.to_s}.json"
  JSON.parse(makerequest)
end

#updateticket(ticketid, comment, status = 'open', is_public = 'false') ⇒ Object 



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# File 'lib/commands.rb', line 122

def updateticket(ticketid, comment, status='open', is_public='false')
  # https://support.puppetlabs.com/api/v2/tickets/3717.json
  @uri.path = "/api/v2/tickets/#{ticketid.to_s}.json"

  updatearray = { 
    'ticket' => {
      'status'  => status,
      'comment' => { 'body' => comment, 'public' => is_public }
    }
  }
  updatearray_json = updatearray.to_json
  response = makerequest('Put', updatearray_json)
end

#userelement(field) ⇒ Object 



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# File 'lib/commands.rb', line 42

def userelement(field)
  ['user'][field]
end