Class: WHMCS::Ticket

Inherits:
Base
  • Object
show all
Defined in:
lib/whmcs/ticket.rb

Overview

WHMCS::Ticket is the class for managing support tickets

Class Method Summary collapse

Methods inherited from Base

parse_response, send_request

Class Method Details

.add_ticket_note(params = {}) ⇒ Object

docs.whmcs.com/API:Add_Ticket_Note



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# File 'lib/whmcs/ticket.rb', line 144

def self.add_ticket_note(params = {})
  params.merge!(:action => 'addticketnote')
  send_request(params)
end

.delete_ticket(params = {}) ⇒ Object

docs.whmcs.com/API:Delete_Ticket



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# File 'lib/whmcs/ticket.rb', line 158

def self.delete_ticket(params = {})
  params.merge!(:action => 'deleteticket')
  send_request(params)
end

.delete_ticket_note(params = {}) ⇒ Object

Delete Ticket Note

Parameters:

See:

docs.whmcs.com/API:Delete_Ticket_Note



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# File 'lib/whmcs/ticket.rb', line 171

def self.delete_ticket_note(params = {})
	params.merge!(:action => 'deleteticketnote')
	send_request(params)
end

.get_support_departments ⇒ Object

docs.whmcs.com/API:Get_Support_Departments



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# File 'lib/whmcs/ticket.rb', line 185

def self.get_support_departments
  send_request(:action => 'getsupportdepartments')
end

.get_support_statuses(params = {}) ⇒ Object

docs.whmcs.com/API:Get_Support_Statuses



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# File 'lib/whmcs/ticket.rb', line 198

def self.get_support_statuses(params = {})
  params.merge!(:action => 'getsupportstatuses')
  send_request(params)
end

.get_ticket(params = {}) ⇒ Object

docs.whmcs.com/API:Get_Ticket



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# File 'lib/whmcs/ticket.rb', line 89

def self.get_ticket(params = {})
  params.merge!(:action => 'getticket')
  send_request(params)
end

.get_ticket_notes(params = {}) ⇒ Object

Get Ticket Notes

Parameters:

  • :ticketid - Ticket ID to obtain the notes for

See:

docs.whmcs.com/API:Get_Ticket_Notes



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# File 'lib/whmcs/ticket.rb', line 104

def self.get_ticket_notes(params = {})
	params.merge!(:action => 'getticketnotes')
	send_request(params)
end

.get_ticket_predefined_cats ⇒ Object

docs.whmcs.com/API:Get_Ticket_Predefined_Cats



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# File 'lib/whmcs/ticket.rb', line 208

def self.get_ticket_predefined_cats
	params.merge!(:action => 'getticketpredefinedcats')
	send_request(params)
end

.get_ticket_predefined_replies(params = {}) ⇒ Object

docs.whmcs.com/API:Get_Ticket_Predefined_Replies



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# File 'lib/whmcs/ticket.rb', line 222

def self.get_ticket_predefined_replies(params = {})
  params.merge!(:action => 'getsupportstatuses')
  send_request(params)
end

.get_tickets(params = {}) ⇒ Object

docs.whmcs.com/API:Get_Tickets



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# File 'lib/whmcs/ticket.rb', line 74

def self.get_tickets(params = {})
  params.merge!(:action => 'gettickets')
  send_request(params)
end

.open_ticket(params = {}) ⇒ Object

docs.whmcs.com/API:Open_Ticket



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# File 'lib/whmcs/ticket.rb', line 27

def self.open_ticket(params = {})
  params.merge!(:action => 'openticket')
  send_request(params)
end

.reply_ticket(params = {}) ⇒ Object

docs.whmcs.com/API:Reply_Ticket



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# File 'lib/whmcs/ticket.rb', line 51

def self.reply_ticket(params = {})
  params.merge!(:action => 'addticketreply')
  send_request(params)
end

.update_ticket(params = {}) ⇒ Object

docs.whmcs.com/API:Update_Ticket



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# File 'lib/whmcs/ticket.rb', line 128

def self.update_ticket(params = {})
  params.merge!(:action => 'updateticket')
  send_request(params)
end