Method: ZendeskConfiguration#zendesk_url

Defined in:
lib/app/models/concerns/zendesk_configuration.rb

#zendesk_url(forward_to: zendesk_documentation_path, user: nil) ⇒ Object

Generate a Zendesk URL

If a user is passed in and Zendesk is configured then return a JWT enabled URL for SSO authentication to Zendesk.



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# File 'lib/app/models/concerns/zendesk_configuration.rb', line 67

def zendesk_url(forward_to: zendesk_documentation_path, user: nil)
  path = if zendesk_configured? && user.present?
           time_now = Time.now.to_i
           jti = "#{time_now}/#{rand(36**64).to_s(36)}"
           payload = { jwt: JWT.encode({ iat: time_now, # Seconds since epoch, determine when this token is stale
                                         jti: jti, # Unique token identifier, helps prevent replay attacks
                                         name: user.name,
                                         email: user.email }, zendesk_token),
                       return_to: CGI.escape([zendesk_base_url, forward_to].join('/')) }
           ['access/jwt', payload.to_query].join('?')
         else
           forward_to
         end
  [zendesk_base_url, path].join('/')
end