Class: Twilio::REST::Taskrouter::V1::WorkspaceInstance

Inherits:
InstanceResource show all
Defined in:
lib/twilio-ruby/rest/taskrouter/v1/workspace.rb

Instance Method Summary collapse

Constructor Details

#initialize(version, payload, sid: nil) ⇒ WorkspaceInstance

Initialize the WorkspaceInstance

Parameters:

  • version (Version) —

    Version that contains the resource

  • payload (Hash) —

    payload that contains response from Twilio

  • account_sid (String) —

    The SID of the Account that created this Workspace resource.

  • sid (String) (defaults to: nil) —

    The SID of the Call resource to fetch.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 469

def initialize(version, payload , sid: nil)
    super(version)
    
    # Marshaled Properties
    @properties = { 
        'account_sid' => payload['account_sid'],
        'date_created' => Twilio.deserialize_iso8601_datetime(payload['date_created']),
        'date_updated' => Twilio.deserialize_iso8601_datetime(payload['date_updated']),
        'default_activity_name' => payload['default_activity_name'],
        'default_activity_sid' => payload['default_activity_sid'],
        'event_callback_url' => payload['event_callback_url'],
        'events_filter' => payload['events_filter'],
        'friendly_name' => payload['friendly_name'],
        'multi_task_enabled' => payload['multi_task_enabled'],
        'sid' => payload['sid'],
        'timeout_activity_name' => payload['timeout_activity_name'],
        'timeout_activity_sid' => payload['timeout_activity_sid'],
        'prioritize_queue_order' => payload['prioritize_queue_order'],
        'url' => payload['url'],
        'links' => payload['links'],
    }

    # Context
    @instance_context = nil
    @params = { 'sid' => sid  || @properties['sid']  , }
end

Instance Method Details

#account_sid ⇒ String

Returns The SID of the Account that created the Workspace resource.

Returns:

  • (String) —

    The SID of the Account that created the Workspace resource.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 509

def 
    @properties['account_sid']
end

#activities ⇒ activities

Access the activities

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 661

def activities
    context.activities
end

#context ⇒ WorkspaceContext

Generate an instance context for the instance, the context is capable of performing various actions. All instance actions are proxied to the context

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 500

def context
    unless @instance_context
        @instance_context = WorkspaceContext.new(@version , @params['sid'])
    end
    @instance_context
end

#cumulative_statistics ⇒ cumulative_statistics

Access the cumulative_statistics

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 647

def cumulative_statistics
    context.cumulative_statistics
end

#date_created ⇒ Time

Returns The date and time in GMT when the resource was created specified in ISO 8601 format.

Returns:

  • (Time) —

    The date and time in GMT when the resource was created specified in ISO 8601 format.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 515

def date_created
    @properties['date_created']
end

#date_updated ⇒ Time

Returns The date and time in GMT when the resource was last updated specified in ISO 8601 format.

Returns:

  • (Time) —

    The date and time in GMT when the resource was last updated specified in ISO 8601 format.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 521

def date_updated
    @properties['date_updated']
end

#default_activity_name ⇒ String

Returns The name of the default activity.

Returns:

  • (String) —

    The name of the default activity.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 527

def default_activity_name
    @properties['default_activity_name']
end

#default_activity_sid ⇒ String

Returns The SID of the Activity that will be used when new Workers are created in the Workspace.

Returns:

  • (String) —

    The SID of the Activity that will be used when new Workers are created in the Workspace.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 533

def default_activity_sid
    @properties['default_activity_sid']
end

#delete ⇒ Boolean

Delete the WorkspaceInstance

Returns:

  • (Boolean) —

    True if delete succeeds, false otherwise



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 600

def delete

    context.delete
end

#event_callback_url ⇒ String

Returns The URL we call when an event occurs. If provided, the Workspace will publish events to this URL, for example, to collect data for reporting. See Workspace Events for more information. This parameter supports Twilio's Webhooks (HTTP callbacks) Connection Overrides.

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 539

def event_callback_url
    @properties['event_callback_url']
end

#events ⇒ events

Access the events

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 689

def events
    context.events
end

#events_filter ⇒ String

Returns The list of Workspace events for which to call event_callback_url. For example, if EventsFilter=task.created, task.canceled, worker.activity.update, then TaskRouter will call event_callback_url only when a task is created, canceled, or a Worker activity is updated.

Returns:

  • (String) —

    The list of Workspace events for which to call event_callback_url. For example, if EventsFilter=task.created, task.canceled, worker.activity.update, then TaskRouter will call event_callback_url only when a task is created, canceled, or a Worker activity is updated.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 545

def events_filter
    @properties['events_filter']
end

#fetch ⇒ WorkspaceInstance

Fetch the WorkspaceInstance

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 608

def fetch

    context.fetch
end

#friendly_name ⇒ String

Returns The string that you assigned to describe the Workspace resource. For example Customer Support or 2014 Election Campaign.

Returns:

  • (String) —

    The string that you assigned to describe the Workspace resource. For example Customer Support or 2014 Election Campaign.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 551

def friendly_name
    @properties['friendly_name']
end

#inspect ⇒ Object

Provide a detailed, user friendly representation



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 723

def inspect
    values = @properties.map{|k, v| "#{k}: #{v}"}.join(" ")
    "<Twilio.Taskrouter.V1.WorkspaceInstance #{values}>"
end

#links ⇒ Hash

Returns The URLs of related resources.

Returns:

  • (Hash) —

    The URLs of related resources.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 593

def links
    @properties['links']
end

#multi_task_enabled ⇒ Boolean

Returns Whether multi-tasking is enabled. The default is true, which enables multi-tasking. Multi-tasking allows Workers to handle multiple Tasks simultaneously. When enabled (true), each Worker can receive parallel reservations up to the per-channel maximums defined in the Workers section. In single-tasking each Worker would only receive a new reservation when the previous task is completed. Learn more at Multitasking.

Returns:

  • (Boolean) —

    Whether multi-tasking is enabled. The default is true, which enables multi-tasking. Multi-tasking allows Workers to handle multiple Tasks simultaneously. When enabled (true), each Worker can receive parallel reservations up to the per-channel maximums defined in the Workers section. In single-tasking each Worker would only receive a new reservation when the previous task is completed. Learn more at Multitasking.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 557

def multi_task_enabled
    @properties['multi_task_enabled']
end

#prioritize_queue_order ⇒ QueueOrder

Returns:

  • (QueueOrder) 


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 581

def prioritize_queue_order
    @properties['prioritize_queue_order']
end

#real_time_statistics ⇒ real_time_statistics

Access the real_time_statistics

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 668

def real_time_statistics
    context.real_time_statistics
end

#sid ⇒ String

Returns The unique string that we created to identify the Workspace resource.

Returns:

  • (String) —

    The unique string that we created to identify the Workspace resource.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 563

def sid
    @properties['sid']
end

#statistics ⇒ statistics

Access the statistics

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 703

def statistics
    context.statistics
end

#task_channels ⇒ task_channels

Access the task_channels

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 710

def task_channels
    context.task_channels
end

#task_queues ⇒ task_queues

Access the task_queues

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 654

def task_queues
    context.task_queues
end

#tasks ⇒ tasks

Access the tasks

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 675

def tasks
    context.tasks
end

#timeout_activity_name ⇒ String

Returns The name of the timeout activity.

Returns:

  • (String) —

    The name of the timeout activity.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 569

def timeout_activity_name
    @properties['timeout_activity_name']
end

#timeout_activity_sid ⇒ String

Returns The SID of the Activity that will be assigned to a Worker when a Task reservation times out without a response.

Returns:

  • (String) —

    The SID of the Activity that will be assigned to a Worker when a Task reservation times out without a response.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 575

def timeout_activity_sid
    @properties['timeout_activity_sid']
end

#to_s ⇒ Object

Provide a user friendly representation



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 716

def to_s
    values = @params.map{|k, v| "#{k}: #{v}"}.join(" ")
    "<Twilio.Taskrouter.V1.WorkspaceInstance #{values}>"
end

#update(default_activity_sid: :unset, event_callback_url: :unset, events_filter: :unset, friendly_name: :unset, multi_task_enabled: :unset, timeout_activity_sid: :unset, prioritize_queue_order: :unset) ⇒ WorkspaceInstance

Update the WorkspaceInstance

Parameters:

  • default_activity_sid (String) (defaults to: :unset) —

    The SID of the Activity that will be used when new Workers are created in the Workspace.

  • event_callback_url (String) (defaults to: :unset) —

    The URL we should call when an event occurs. See Workspace Events for more information. This parameter supports Twilio's Webhooks (HTTP callbacks) Connection Overrides.

  • events_filter (String) (defaults to: :unset) —

    The list of Workspace events for which to call event_callback_url. For example if EventsFilter=task.created,task.canceled,worker.activity.update, then TaskRouter will call event_callback_url only when a task is created, canceled, or a Worker activity is updated.

  • friendly_name (String) (defaults to: :unset) —

    A descriptive string that you create to describe the Workspace resource. For example: Sales Call Center or Customer Support Team.

  • multi_task_enabled (Boolean) (defaults to: :unset) —

    Whether to enable multi-tasking. Can be: true to enable multi-tasking, or false to disable it. However, all workspaces should be maintained as multi-tasking. There is no default when omitting this parameter. A multi-tasking Workspace can't be updated to single-tasking unless it is not a Flex Project and another (legacy) single-tasking Workspace exists. Multi-tasking allows Workers to handle multiple Tasks simultaneously. In multi-tasking mode, each Worker can receive parallel reservations up to the per-channel maximums defined in the Workers section. In single-tasking mode (legacy mode), each Worker will only receive a new reservation when the previous task is completed. Learn more at Multitasking.

  • timeout_activity_sid (String) (defaults to: :unset) —

    The SID of the Activity that will be assigned to a Worker when a Task reservation times out without a response.

  • prioritize_queue_order (QueueOrder) (defaults to: :unset)

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 623

def update(
    default_activity_sid: :unset, 
    event_callback_url: :unset, 
    events_filter: :unset, 
    friendly_name: :unset, 
    multi_task_enabled: :unset, 
    timeout_activity_sid: :unset, 
    prioritize_queue_order: :unset
)

    context.update(
        default_activity_sid: default_activity_sid, 
        event_callback_url: event_callback_url, 
        events_filter: events_filter, 
        friendly_name: friendly_name, 
        multi_task_enabled: multi_task_enabled, 
        timeout_activity_sid: timeout_activity_sid, 
        prioritize_queue_order: prioritize_queue_order, 
    )
end

#url ⇒ String

Returns The absolute URL of the Workspace resource.

Returns:

  • (String) —

    The absolute URL of the Workspace resource.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 587

def url
    @properties['url']
end

#workers ⇒ workers

Access the workers

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 696

def workers
    context.workers
end

#workflows ⇒ workflows

Access the workflows

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 682

def workflows
    context.workflows
end