Class: Twilio::REST::Taskrouter::V1::WorkspaceContext::WorkspaceCumulativeStatisticsInstance

Inherits:
InstanceResource
  • Object
show all
Defined in:
lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb

Instance Method Summary collapse

Constructor Details

#initialize(version, payload, workspace_sid: nil) ⇒ WorkspaceCumulativeStatisticsInstance

Initialize the WorkspaceCumulativeStatisticsInstance

Parameters:

  • version (Version) —

    Version that contains the resource

  • payload (Hash) —

    payload that contains response from Twilio

  • workspace_sid (String) (defaults to: nil) —

    The SID of the Workspace.



142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 142

def initialize(version, payload, workspace_sid: nil)
  super(version)

  # Marshaled Properties
  @properties = {
      'account_sid' => payload['account_sid'],
      'avg_task_acceptance_time' => payload['avg_task_acceptance_time'].to_i,
      'start_time' => Twilio.deserialize_iso8601_datetime(payload['start_time']),
      'end_time' => Twilio.deserialize_iso8601_datetime(payload['end_time']),
      'reservations_created' => payload['reservations_created'].to_i,
      'reservations_accepted' => payload['reservations_accepted'].to_i,
      'reservations_rejected' => payload['reservations_rejected'].to_i,
      'reservations_timed_out' => payload['reservations_timed_out'].to_i,
      'reservations_canceled' => payload['reservations_canceled'].to_i,
      'reservations_rescinded' => payload['reservations_rescinded'].to_i,
      'split_by_wait_time' => payload['split_by_wait_time'],
      'wait_duration_until_accepted' => payload['wait_duration_until_accepted'],
      'wait_duration_until_canceled' => payload['wait_duration_until_canceled'],
      'tasks_canceled' => payload['tasks_canceled'].to_i,
      'tasks_completed' => payload['tasks_completed'].to_i,
      'tasks_created' => payload['tasks_created'].to_i,
      'tasks_deleted' => payload['tasks_deleted'].to_i,
      'tasks_moved' => payload['tasks_moved'].to_i,
      'tasks_timed_out_in_workflow' => payload['tasks_timed_out_in_workflow'].to_i,
      'workspace_sid' => payload['workspace_sid'],
      'url' => payload['url'],
  }

  # Context
  @instance_context = nil
  @params = {'workspace_sid' => workspace_sid, }
end

Instance Method Details

#account_sid ⇒ String

Returns The SID of the Account that created the resource.

Returns:

  • (String) —

    The SID of the Account that created the resource



188
189
190
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 188

def 
  @properties['account_sid']
end

#avg_task_acceptance_time ⇒ String

Returns The average time in seconds between Task creation and acceptance.

Returns:

  • (String) —

    The average time in seconds between Task creation and acceptance



194
195
196
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 194

def avg_task_acceptance_time
  @properties['avg_task_acceptance_time']
end

#context ⇒ WorkspaceCumulativeStatisticsContext

Generate an instance context for the instance, the context is capable of performing various actions. All instance actions are proxied to the context

Returns:



179
180
181
182
183
184
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 179

def context
  unless @instance_context
    @instance_context = WorkspaceCumulativeStatisticsContext.new(@version, @params['workspace_sid'], )
  end
  @instance_context
end

#end_time ⇒ Time

Returns The end of the interval during which these statistics were calculated.

Returns:

  • (Time) —

    The end of the interval during which these statistics were calculated



206
207
208
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 206

def end_time
  @properties['end_time']
end

#fetch(end_date: :unset, minutes: :unset, start_date: :unset, task_channel: :unset, split_by_wait_time: :unset) ⇒ WorkspaceCumulativeStatisticsInstance

Fetch the WorkspaceCumulativeStatisticsInstance

Parameters:

  • end_date (Time) (defaults to: :unset) —

    Only include usage that occurred on or before this date, specified in GMT as an ISO 8601 date-time.

  • minutes (String) (defaults to: :unset) —

    Only calculate statistics since this many minutes in the past. The default 15 minutes. This is helpful for displaying statistics for the last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.

  • start_date (Time) (defaults to: :unset) —

    Only calculate statistics from this date and time and later, specified in ISO 8601 format.

  • task_channel (String) (defaults to: :unset) —

    Only calculate cumulative statistics on this TaskChannel. Can be the TaskChannel’s SID or its ‘unique_name`, such as `voice`, `sms`, or `default`.

  • split_by_wait_time (String) (defaults to: :unset) —

    A comma separated list of values that describes the thresholds, in seconds, to calculate statistics on. For each threshold specified, the number of Tasks canceled and reservations accepted above and below the specified thresholds in seconds are computed. For example, ‘5,30` would show splits of Tasks that were canceled or accepted before and after 5 seconds and before and after 30 seconds. This can be used to show short abandoned Tasks or Tasks that failed to meet an SLA.

Returns:



333
334
335
336
337
338
339
340
341
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 333

def fetch(end_date: :unset, minutes: :unset, start_date: :unset, task_channel: :unset, split_by_wait_time: :unset)
  context.fetch(
      end_date: end_date,
      minutes: minutes,
      start_date: start_date,
      task_channel: task_channel,
      split_by_wait_time: split_by_wait_time,
  )
end

#inspect ⇒ Object

Provide a detailed, user friendly representation



352
353
354
355
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 352

def inspect
  values = @properties.map{|k, v| "#{k}: #{v}"}.join(" ")
  "<Twilio.Taskrouter.V1.WorkspaceCumulativeStatisticsInstance #{values}>"
end

#reservations_accepted ⇒ String

Returns The total number of Reservations accepted by Workers.

Returns:

  • (String) —

    The total number of Reservations accepted by Workers



218
219
220
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 218

def reservations_accepted
  @properties['reservations_accepted']
end

#reservations_canceled ⇒ String

Returns The total number of Reservations that were canceled.

Returns:

  • (String) —

    The total number of Reservations that were canceled



236
237
238
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 236

def reservations_canceled
  @properties['reservations_canceled']
end

#reservations_created ⇒ String

Returns The total number of Reservations that were created for Workers.

Returns:

  • (String) —

    The total number of Reservations that were created for Workers



212
213
214
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 212

def reservations_created
  @properties['reservations_created']
end

#reservations_rejected ⇒ String

Returns The total number of Reservations that were rejected.

Returns:

  • (String) —

    The total number of Reservations that were rejected



224
225
226
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 224

def reservations_rejected
  @properties['reservations_rejected']
end

#reservations_rescinded ⇒ String

Returns The total number of Reservations that were rescinded.

Returns:

  • (String) —

    The total number of Reservations that were rescinded



242
243
244
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 242

def reservations_rescinded
  @properties['reservations_rescinded']
end

#reservations_timed_out ⇒ String

Returns The total number of Reservations that were timed out.

Returns:

  • (String) —

    The total number of Reservations that were timed out



230
231
232
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 230

def reservations_timed_out
  @properties['reservations_timed_out']
end

#split_by_wait_time ⇒ Hash

Returns A list of objects that describe the Tasks canceled and reservations accepted above and below the specified thresholds.

Returns:

  • (Hash) —

    A list of objects that describe the Tasks canceled and reservations accepted above and below the specified thresholds



248
249
250
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 248

def split_by_wait_time
  @properties['split_by_wait_time']
end

#start_time ⇒ Time

Returns The beginning of the interval during which these statistics were calculated.

Returns:

  • (Time) —

    The beginning of the interval during which these statistics were calculated



200
201
202
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 200

def start_time
  @properties['start_time']
end

#tasks_canceled ⇒ String

Returns The total number of Tasks that were canceled.

Returns:

  • (String) —

    The total number of Tasks that were canceled



266
267
268
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 266

def tasks_canceled
  @properties['tasks_canceled']
end

#tasks_completed ⇒ String

Returns The total number of Tasks that were completed.

Returns:

  • (String) —

    The total number of Tasks that were completed



272
273
274
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 272

def tasks_completed
  @properties['tasks_completed']
end

#tasks_created ⇒ String

Returns The total number of Tasks created.

Returns:

  • (String) —

    The total number of Tasks created



278
279
280
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 278

def tasks_created
  @properties['tasks_created']
end

#tasks_deleted ⇒ String

Returns The total number of Tasks that were deleted.

Returns:

  • (String) —

    The total number of Tasks that were deleted



284
285
286
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 284

def tasks_deleted
  @properties['tasks_deleted']
end

#tasks_moved ⇒ String

Returns The total number of Tasks that were moved from one queue to another.

Returns:

  • (String) —

    The total number of Tasks that were moved from one queue to another



290
291
292
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 290

def tasks_moved
  @properties['tasks_moved']
end

#tasks_timed_out_in_workflow ⇒ String

Returns The total number of Tasks that were timed out of their Workflows.

Returns:

  • (String) —

    The total number of Tasks that were timed out of their Workflows



296
297
298
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 296

def tasks_timed_out_in_workflow
  @properties['tasks_timed_out_in_workflow']
end

#to_s ⇒ Object

Provide a user friendly representation



345
346
347
348
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 345

def to_s
  values = @params.map{|k, v| "#{k}: #{v}"}.join(" ")
  "<Twilio.Taskrouter.V1.WorkspaceCumulativeStatisticsInstance #{values}>"
end

#url ⇒ String

Returns The absolute URL of the Workspace statistics resource.

Returns:

  • (String) —

    The absolute URL of the Workspace statistics resource



308
309
310
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 308

def url
  @properties['url']
end

#wait_duration_until_accepted ⇒ Hash

Returns The wait duration statistics for Tasks that were accepted.

Returns:

  • (Hash) —

    The wait duration statistics for Tasks that were accepted



254
255
256
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 254

def wait_duration_until_accepted
  @properties['wait_duration_until_accepted']
end

#wait_duration_until_canceled ⇒ Hash

Returns The wait duration statistics for Tasks that were canceled.

Returns:

  • (Hash) —

    The wait duration statistics for Tasks that were canceled



260
261
262
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 260

def wait_duration_until_canceled
  @properties['wait_duration_until_canceled']
end

#workspace_sid ⇒ String

Returns The SID of the Workspace.

Returns:

  • (String) —

    The SID of the Workspace



302
303
304
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 302

def workspace_sid
  @properties['workspace_sid']
end