Class: Twilio::REST::Taskrouter::V1::WorkspaceContext::WorkspaceCumulativeStatisticsInstance

Inherits:
InstanceResource
  • Object
show all
Defined in:
lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb

Instance Method Summary collapse

Constructor Details

#initialize(version, payload, workspace_sid: nil) ⇒ WorkspaceCumulativeStatisticsInstance

Initialize the WorkspaceCumulativeStatisticsInstance

Parameters:

  • version (Version) —

    Version that contains the resource

  • payload (Hash) —

    payload that contains response from Twilio

  • workspace_sid (String) (defaults to: nil) —

    The SID of the Workspace.



146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 146

def initialize(version, payload, workspace_sid: nil)
  super(version)

  # Marshaled Properties
  @properties = {
      'account_sid' => payload['account_sid'],
      'avg_task_acceptance_time' => payload['avg_task_acceptance_time'].to_i,
      'start_time' => Twilio.deserialize_iso8601_datetime(payload['start_time']),
      'end_time' => Twilio.deserialize_iso8601_datetime(payload['end_time']),
      'reservations_created' => payload['reservations_created'].to_i,
      'reservations_accepted' => payload['reservations_accepted'].to_i,
      'reservations_rejected' => payload['reservations_rejected'].to_i,
      'reservations_timed_out' => payload['reservations_timed_out'].to_i,
      'reservations_canceled' => payload['reservations_canceled'].to_i,
      'reservations_rescinded' => payload['reservations_rescinded'].to_i,
      'split_by_wait_time' => payload['split_by_wait_time'],
      'wait_duration_until_accepted' => payload['wait_duration_until_accepted'],
      'wait_duration_until_canceled' => payload['wait_duration_until_canceled'],
      'tasks_canceled' => payload['tasks_canceled'].to_i,
      'tasks_completed' => payload['tasks_completed'].to_i,
      'tasks_created' => payload['tasks_created'].to_i,
      'tasks_deleted' => payload['tasks_deleted'].to_i,
      'tasks_moved' => payload['tasks_moved'].to_i,
      'tasks_timed_out_in_workflow' => payload['tasks_timed_out_in_workflow'].to_i,
      'workspace_sid' => payload['workspace_sid'],
      'url' => payload['url'],
  }

  # Context
  @instance_context = nil
  @params = {'workspace_sid' => workspace_sid, }
end

Instance Method Details

#account_sid ⇒ String

Returns The SID of the Account that created the resource.

Returns:

  • (String) —

    The SID of the Account that created the resource



192
193
194
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 192

def 
  @properties['account_sid']
end

#avg_task_acceptance_time ⇒ String

Returns The average time in seconds between Task creation and acceptance.

Returns:

  • (String) —

    The average time in seconds between Task creation and acceptance



198
199
200
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 198

def avg_task_acceptance_time
  @properties['avg_task_acceptance_time']
end

#context ⇒ WorkspaceCumulativeStatisticsContext

Generate an instance context for the instance, the context is capable of performing various actions. All instance actions are proxied to the context

Returns:



183
184
185
186
187
188
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 183

def context
  unless @instance_context
    @instance_context = WorkspaceCumulativeStatisticsContext.new(@version, @params['workspace_sid'], )
  end
  @instance_context
end

#end_time ⇒ Time

Returns The end of the interval during which these statistics were calculated.

Returns:

  • (Time) —

    The end of the interval during which these statistics were calculated



210
211
212
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 210

def end_time
  @properties['end_time']
end

#fetch(end_date: :unset, minutes: :unset, start_date: :unset, task_channel: :unset, split_by_wait_time: :unset) ⇒ WorkspaceCumulativeStatisticsInstance

Fetch a WorkspaceCumulativeStatisticsInstance

Parameters:

  • end_date (Time) (defaults to: :unset) —

    Only include usage that occurred on or before this date, specified in GMT as an [ISO 8601](en.wikipedia.org/wiki/ISO_8601) date-time.

  • minutes (String) (defaults to: :unset) —

    Only calculate statistics since this many minutes in the past. The default 15 minutes. This is helpful for displaying statistics for the last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.

  • start_date (Time) (defaults to: :unset) —

    Only calculate statistics from this date and time and later, specified in [ISO 8601](en.wikipedia.org/wiki/ISO_8601) format.

  • task_channel (String) (defaults to: :unset) —

    Only calculate cumulative statistics on this TaskChannel. Can be the TaskChannel’s SID or its ‘unique_name`, such as `voice`, `sms`, or `default`.

  • split_by_wait_time (String) (defaults to: :unset) —

    A comma separated list of values that describes the thresholds, in seconds, to calculate statistics on. For each threshold specified, the number of Tasks canceled and reservations accepted above and below the specified thresholds in seconds are computed. For example, ‘5,30` would show splits of Tasks that were canceled or accepted before and after 5 seconds and before and after 30 seconds. This can be used to show short abandoned Tasks or Tasks that failed to meet an SLA.

Returns:



337
338
339
340
341
342
343
344
345
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 337

def fetch(end_date: :unset, minutes: :unset, start_date: :unset, task_channel: :unset, split_by_wait_time: :unset)
  context.fetch(
      end_date: end_date,
      minutes: minutes,
      start_date: start_date,
      task_channel: task_channel,
      split_by_wait_time: split_by_wait_time,
  )
end

#inspect ⇒ Object

Provide a detailed, user friendly representation



356
357
358
359
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 356

def inspect
  values = @properties.map{|k, v| "#{k}: #{v}"}.join(" ")
  "<Twilio.Taskrouter.V1.WorkspaceCumulativeStatisticsInstance #{values}>"
end

#reservations_accepted ⇒ String

Returns The total number of Reservations accepted by Workers.

Returns:

  • (String) —

    The total number of Reservations accepted by Workers



222
223
224
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 222

def reservations_accepted
  @properties['reservations_accepted']
end

#reservations_canceled ⇒ String

Returns The total number of Reservations that were canceled.

Returns:

  • (String) —

    The total number of Reservations that were canceled



240
241
242
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 240

def reservations_canceled
  @properties['reservations_canceled']
end

#reservations_created ⇒ String

Returns The total number of Reservations that were created for Workers.

Returns:

  • (String) —

    The total number of Reservations that were created for Workers



216
217
218
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 216

def reservations_created
  @properties['reservations_created']
end

#reservations_rejected ⇒ String

Returns The total number of Reservations that were rejected.

Returns:

  • (String) —

    The total number of Reservations that were rejected



228
229
230
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 228

def reservations_rejected
  @properties['reservations_rejected']
end

#reservations_rescinded ⇒ String

Returns The total number of Reservations that were rescinded.

Returns:

  • (String) —

    The total number of Reservations that were rescinded



246
247
248
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 246

def reservations_rescinded
  @properties['reservations_rescinded']
end

#reservations_timed_out ⇒ String

Returns The total number of Reservations that were timed out.

Returns:

  • (String) —

    The total number of Reservations that were timed out



234
235
236
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 234

def reservations_timed_out
  @properties['reservations_timed_out']
end

#split_by_wait_time ⇒ Hash

Returns A list of objects that describe the Tasks canceled and reservations accepted above and below the specified thresholds.

Returns:

  • (Hash) —

    A list of objects that describe the Tasks canceled and reservations accepted above and below the specified thresholds



252
253
254
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 252

def split_by_wait_time
  @properties['split_by_wait_time']
end

#start_time ⇒ Time

Returns The beginning of the interval during which these statistics were calculated.

Returns:

  • (Time) —

    The beginning of the interval during which these statistics were calculated



204
205
206
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 204

def start_time
  @properties['start_time']
end

#tasks_canceled ⇒ String

Returns The total number of Tasks that were canceled.

Returns:

  • (String) —

    The total number of Tasks that were canceled



270
271
272
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 270

def tasks_canceled
  @properties['tasks_canceled']
end

#tasks_completed ⇒ String

Returns The total number of Tasks that were completed.

Returns:

  • (String) —

    The total number of Tasks that were completed



276
277
278
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 276

def tasks_completed
  @properties['tasks_completed']
end

#tasks_created ⇒ String

Returns The total number of Tasks created.

Returns:

  • (String) —

    The total number of Tasks created



282
283
284
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 282

def tasks_created
  @properties['tasks_created']
end

#tasks_deleted ⇒ String

Returns The total number of Tasks that were deleted.

Returns:

  • (String) —

    The total number of Tasks that were deleted



288
289
290
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 288

def tasks_deleted
  @properties['tasks_deleted']
end

#tasks_moved ⇒ String

Returns The total number of Tasks that were moved from one queue to another.

Returns:

  • (String) —

    The total number of Tasks that were moved from one queue to another



294
295
296
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 294

def tasks_moved
  @properties['tasks_moved']
end

#tasks_timed_out_in_workflow ⇒ String

Returns The total number of Tasks that were timed out of their Workflows.

Returns:

  • (String) —

    The total number of Tasks that were timed out of their Workflows



300
301
302
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 300

def tasks_timed_out_in_workflow
  @properties['tasks_timed_out_in_workflow']
end

#to_s ⇒ Object

Provide a user friendly representation



349
350
351
352
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 349

def to_s
  values = @params.map{|k, v| "#{k}: #{v}"}.join(" ")
  "<Twilio.Taskrouter.V1.WorkspaceCumulativeStatisticsInstance #{values}>"
end

#url ⇒ String

Returns The absolute URL of the Workspace statistics resource.

Returns:

  • (String) —

    The absolute URL of the Workspace statistics resource



312
313
314
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 312

def url
  @properties['url']
end

#wait_duration_until_accepted ⇒ Hash

Returns The wait duration statistics for Tasks that were accepted.

Returns:

  • (Hash) —

    The wait duration statistics for Tasks that were accepted



258
259
260
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 258

def wait_duration_until_accepted
  @properties['wait_duration_until_accepted']
end

#wait_duration_until_canceled ⇒ Hash

Returns The wait duration statistics for Tasks that were canceled.

Returns:

  • (Hash) —

    The wait duration statistics for Tasks that were canceled



264
265
266
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 264

def wait_duration_until_canceled
  @properties['wait_duration_until_canceled']
end

#workspace_sid ⇒ String

Returns The SID of the Workspace.

Returns:

  • (String) —

    The SID of the Workspace



306
307
308
 
# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb', line 306

def workspace_sid
  @properties['workspace_sid']
end