Class: TicketMaster::Provider::Base::Ticket

Inherits:
Hashie::Mash
  • Object
show all
Extended by:
Helper
Includes:
Common, Helper
Defined in:
lib/ticketmaster/ticket.rb

Overview

The base ticket class for ticketmaster All providers should inherit this class

The difference between the class methods and instance methods are that the instance methods should be treated as though they are called on a known ticket and the class methods act based on a blank slate (which means the info to find a specific ticket has to be passed in the parameters in the ticket)

Methods that the provider should define if feasible:

  • reload!

  • initialize

  • close

  • save

  • destroy

Methods that would probably be okay if the provider left it alone:

  • self.create

  • update

  • update!

  • self.find

A provider should define as many attributes as feasibly possible. The list below are some guidelines as to what attributes are necessary, if your provider’s api does not implement them, point it to an attribute that is close to it. (for example, a title can point to summary. and assignee might point to assigned_to. Remember to alias it in your class!)

  • id

  • status

  • priority

  • title

  • resolution

  • created_at

  • updated_at

  • description

  • assignee

  • requestor

  • project_id

Direct Known Subclasses

Dummy::Ticket, Tester::Ticket, Yoursystem::Ticket

Constant Summary collapse

API =

Replace with your ticket API’s Class

nil

Instance Attribute Summary collapse

Class Method Summary collapse

Instance Method Summary collapse

Methods included from Helper

easy_finder, filter_string, provider_parent, search_by_attribute, search_filter, this_method

Methods included from Common

#destroy, included, #initialize, #respond_to?, #save, #update!

Instance Attribute Details

#system ⇒ Object

Returns the value of attribute system.



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# File 'lib/ticketmaster/ticket.rb', line 46

def system
  @system
end

#system_data ⇒ Object

Returns the value of attribute system_data.



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# File 'lib/ticketmaster/ticket.rb', line 46

def system_data
  @system_data
end

Class Method Details

.find(project_id, *options) ⇒ Object

Find ticket You can also retrieve an array of all tickets by not specifying any query.

  • find(<project_id>) or find(<project_id>, :all) - Returns an array of all tickets

  • find(<project_id>, ##) - Returns a ticket based on that id or some other primary (unique) attribute

  • find(<project_id>, [#, #, #]) - Returns many tickets with these ids

  • find(<project_id>, :first, :title => ‘ticket name’) - Returns the first ticket based on the ticket’s attribute(s)

  • find(<project_id>, :last, :title => ‘Some ticket’) - Returns the last ticket based on the ticket’s attribute(s)

  • find(<project_id>, :all, :title => ‘Test ticket’) - Returns all tickets based on the given attribute(s)



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# File 'lib/ticketmaster/ticket.rb', line 58

def self.find(project_id, *options)
  first, attributes = options
  if first.nil? or (first == :all and attributes.nil?)
    self.find_by_attributes(project_id)
  elsif first.is_a? Array
    first.collect { |id| self.find_by_id(project_id, id) }
  elsif first == :first
    tickets = attributes.nil? ? self.find_by_attributes(project_id) : self.find_by_attributes(project_id, attributes)
    tickets.first
  elsif first == :last
    tickets = attributes.nil? ? self.find_by_attributes(project_id) : self.find_by_attributes(project_id, attributes)
    tickets.last
  elsif first == :all
    self.find_by_attributes(project_id, attributes)
  else
    self.find_by_id(project_id, first)
  end
end

.find_by_attributes(project_id, attributes = {}) ⇒ Object

Accepts an attributes hash and returns all tickets matching those attributes in an array Should return all tickets if the attributes hash is empty Must be defined by the provider



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# File 'lib/ticketmaster/ticket.rb', line 100

def self.find_by_attributes(project_id, attributes = {})
  if self::API.is_a? Class
    self.search(project_id, attributes)
  else
    raise TicketMaster::Exception.new("#{self.name}::#{this_method} method must be implemented by the provider")
  end
end

.find_by_id(project_id, ticket_id) ⇒ Object

Accepts an integer id and returns the single ticket instance Must be defined by the provider



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# File 'lib/ticketmaster/ticket.rb', line 89

def self.find_by_id(project_id, ticket_id)
  if self::API.is_a? Class
    self.new self::API.find(ticket_id, :params => {:project_id => project_id})
  else
    raise TicketMaster::Exception.new("#{self.name}::#{this_method} method must be implemented by the provider")
  end
end

.first(project_id, *options) ⇒ Object

The first of whatever ticket



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# File 'lib/ticketmaster/ticket.rb', line 78

def self.first(project_id, *options)
  self.find(project_id, :first, *options)
end

.last(project_id, *options) ⇒ Object

The last of whatever ticket



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# File 'lib/ticketmaster/ticket.rb', line 83

def self.last(project_id, *options)
  self.find(project_id, :last, *options)
end

.search(project_id, options = {}, limit = 1000) ⇒ Object

This is a helper method to find



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# File 'lib/ticketmaster/ticket.rb', line 109

def self.search(project_id, options = {}, limit = 1000)
  if self::API.is_a? Class
    tickets = self::API.find(:all, :params => {:project_id => project_id}).collect { |ticket| self.new ticket }
    search_by_attribute(tickets, options, limit)
  else
    raise TicketMaster::Exception.new("#{self.name}::#{this_method} method must be implemented by the provider")
  end
end

Instance Method Details

#close(*options) ⇒ Object

Close this ticket

On success it should return true, otherwise false

Raises:



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# File 'lib/ticketmaster/ticket.rb', line 143

def close(*options)
  raise TicketMaster::Exception.new("#{self.class.name}::#{this_method} method must be implemented by the provider")
end

#comment(*options) ⇒ Object 



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# File 'lib/ticketmaster/ticket.rb', line 126

def comment(*options)
  if options.length > 0
    options.insert(0, project_id)
    options.insert(1, id)
  end
  easy_finder(provider_parent(self.class)::Comment, :first, options, 2)
end

#comment!(*options) ⇒ Object

Create a comment



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# File 'lib/ticketmaster/ticket.rb', line 135

def comment!(*options)
  options[0].merge!(:project_id => project_id, :ticket_id => id) if options.first.is_a?(Hash)
  provider_parent(self.class)::Comment.create(*options)
end

#comments(*options) ⇒ Object

Asks the provider’s api for the comment associated with the project, returns an array of Comment objects.



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# File 'lib/ticketmaster/ticket.rb', line 120

def comments(*options)
  options.insert 0, project_id
  options.insert 1, id
  easy_finder(provider_parent(self.class)::Comment, :all, options, 2)
end

#reload!(*options) ⇒ Object

Reload this ticket

Raises:



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# File 'lib/ticketmaster/ticket.rb', line 148

def reload!(*options)
  raise TicketMaster::Exception.new("#{self.class.name}::#{this_method} method must be implemented by the provider")
end