Class: TicketAbstractorClient::ServiceNow::Client

Inherits:
Base::Client
  • Object
show all
Includes:
ParamsBuilder
Defined in:
lib/ticket_abstractor_client/service_now/client.rb

Constant Summary collapse

SYS_ID_LENGTH = 
32
TICKET_NOT_FOUND = 
'Ticket not found or incorrect ID given'.freeze

Constants inherited from Base::Client

Base::Client::TA_RESPONSE_TIME_HEADERS_LIST

Instance Attribute Summary

Attributes inherited from Base::Client

#communications_stack, #trace_communications

Instance Method Summary collapse

Methods included from ParamsBuilder

#build_all_tickets_params, #build_attachment_params, #build_comment_params, #build_status_params, #build_sysparm_query, #build_ticket_params

Methods included from Base::ResponseHandler

#with_response_handling

Constructor Details

#initialize(endpoint = 'default') ⇒ Client

Returns a new instance of Client.



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# File 'lib/ticket_abstractor_client/service_now/client.rb', line 9

def initialize(endpoint = 'default')
  super()
  @service_now_endpoint = endpoint
end

Instance Method Details

#create_attachment(attachment) ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/client.rb', line 55

def create_attachment(attachment)
  attachment.ticket_id = get_ticket_sys_id(ticket_id: attachment.ticket_id, table_name: attachment.project)

  args, params = build_attachment_params(attachment)
  post(__method__, args, params)
end

#create_comment(comment) ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/client.rb', line 62

def create_comment(comment)
  comment.ticket_id = get_ticket_sys_id(ticket_id: comment.ticket_id, table_name: comment.project)
  post(__method__, build_comment_params(comment))
end

#create_ticket(ticket) ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/client.rb', line 67

def create_ticket(ticket)
  post(__method__, build_ticket_params(ticket))
end

#endpoints ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/client.rb', line 34

def endpoints
  get(__method__)
end

#get_all_tickets(opts) ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/client.rb', line 14

def get_all_tickets(opts)
  get_tickets_by_query(build_all_tickets_params(opts))
end

#get_attachment_file(opts) ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/client.rb', line 23

def get_attachment_file(opts)
  get(__method__, opts)
end

#get_attachments(opts) ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/client.rb', line 18

def get_attachments(opts)
  opts[:ticket_id] = get_ticket_sys_id(opts)
  get(__method__, opts)
end

#get_comments(opts) ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/client.rb', line 27

def get_comments(opts)
  opts[:table_name] = opts[:project]
  opts[:sys_id] = get_ticket_sys_id(opts)
  opts[:display_value] = TicketAbstractorClient.configuration.snow_display_value if opts[:display_value].nil?
  get(__method__, opts)
end

#get_ticket_by_id(opts) ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/client.rb', line 38

def get_ticket_by_id(opts)
  opts[:table_name] = opts[:project]
  opts[:sys_id] = get_ticket_sys_id(opts)
  opts[:display_value] = TicketAbstractorClient.configuration.snow_display_value if opts[:display_value].nil?
  get(__method__, opts)
end

#get_tickets_by_query(opts) ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/client.rb', line 45

def get_tickets_by_query(opts)
  opts[:table_name] = opts[:project]
  opts[:display_value] = TicketAbstractorClient.configuration.snow_display_value if opts[:display_value].nil?
  get(__method__, opts)
end

#get_users(opts) ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/client.rb', line 51

def get_users(opts)
  get(__method__, opts)
end

#update_ticket(ticket) ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/client.rb', line 71

def update_ticket(ticket)
  ticket.sys_id = get_ticket_sys_id(ticket_id: ticket.ticket_id, table_name: ticket.project)
  post(__method__, build_ticket_params(ticket))
end

#update_ticket_status(ticket) ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/client.rb', line 76

def update_ticket_status(ticket)
  ticket.sys_id = get_ticket_sys_id(ticket_id: ticket.ticket.id, table_name: ticket.project)
  post(:update_ticket, build_status_params(ticket))
end