Class: Telephony::InboundConversationQueue

Inherits:
Object
  • Object
show all
Defined in:
app/models/telephony/inbound_conversation_queue.rb

Class Method Summary collapse

Class Method Details

.dequeue(csr_id) ⇒ Object 



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# File 'app/models/telephony/inbound_conversation_queue.rb', line 33

def self.dequeue(csr_id)
  with_agent_on_a_call(csr_id) do |agent|
    begin
      conversation = oldest_queued_conversation

      if conversation
        agent_call = conversation.calls.create! number: agent.phone_number, agent: agent
        agent_call.connect!

        conversation.customer.redirect_to_inbound_connect csr_id

        pop_url = Telephony.pop_url_finder &&
                  Telephony.pop_url_finder.find(conversation.customer.sanitized_number)

        {
          id: conversation.id,
          customer_number: conversation.customer.number,
          pop_url: pop_url
        }
      else
        raise Telephony::Error::QueueEmpty.new
      end
    rescue Telephony::Error::NotInProgress
      agent_call.destroy
      conversation.customer.terminate!
      retry
    end
  end
end

.oldest_queued_conversation ⇒ Object 



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# File 'app/models/telephony/inbound_conversation_queue.rb', line 63

def self.oldest_queued_conversation
  Conversation.transaction do
    conversation = Conversation
      .where(state: 'enqueued')
      .order(:created_at)
      .lock(true)
      .first

    conversation.connect! if conversation
    conversation
  end
end

.play_closed_greeting(args) ⇒ Object 



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# File 'app/models/telephony/inbound_conversation_queue.rb', line 14

def self.play_closed_greeting(args)
  Conversation.transaction do
    conversation = Conversation.create_inbound! number: args[:To], caller_id: args[:To]
    conversation.play_closed_greeting!
    customer_leg = conversation.calls.create! number: args[:From], sid: args[:CallSid]
    customer_leg.terminate!
    conversation
  end
end

.play_message(args) ⇒ Object 



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# File 'app/models/telephony/inbound_conversation_queue.rb', line 3

def self.play_message(args)
  Conversation.transaction do
    conversation = Conversation.create_inbound! number: args[:To], caller_id: args[:To]
    conversation.play_message!
    customer_leg = conversation.calls.create! number: args[:From], sid: args[:CallSid]
    customer_leg.connect!
    customer_leg.answer!
    conversation
  end
end

.reject(args) ⇒ Object 



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# File 'app/models/telephony/inbound_conversation_queue.rb', line 24

def self.reject(args)
  Conversation.transaction do
    conversation = Conversation.create_inbound! number: args[:To], caller_id: args[:To]
    customer_leg = conversation.calls.create! number: args[:From], sid: args[:CallSid]
    customer_leg.reject!
    conversation
  end
end