Class: SysAid::Ticket

Inherits:
Object
  • Object
show all
Defined in:
lib/sysaid/ticket.rb

Instance Attribute Summary collapse

Class Method Summary collapse

Instance Method Summary collapse

Constructor Details

#initialize ⇒ Ticket

Returns a new instance of Ticket.



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# File 'lib/sysaid/ticket.rb', line 12

def initialize
  self.closeTime = Date.new
  self.updateTime = Date.new
end

Instance Attribute Details

#agreement ⇒ Object

Returns the value of attribute agreement.



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# File 'lib/sysaid/ticket.rb', line 4

def agreement
  @agreement
end

#archive ⇒ Object

Returns the value of attribute archive.



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# File 'lib/sysaid/ticket.rb', line 4

def archive
  @archive
end

#assignCounter ⇒ Object

Returns the value of attribute assignCounter.



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# File 'lib/sysaid/ticket.rb', line 4

def assignCounter
  @assignCounter
end

#assignedGroup ⇒ Object

Returns the value of attribute assignedGroup.



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# File 'lib/sysaid/ticket.rb', line 4

def assignedGroup
  @assignedGroup
end

#assignedTo ⇒ Object

Returns the value of attribute assignedTo.



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# File 'lib/sysaid/ticket.rb', line 4

def assignedTo
  @assignedTo
end

#category ⇒ Object

Returns the value of attribute category.



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# File 'lib/sysaid/ticket.rb', line 4

def category
  @category
end

#cc ⇒ Object

Returns the value of attribute cc.



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# File 'lib/sysaid/ticket.rb', line 4

def cc
  @cc
end

#changeCategory ⇒ Object

Returns the value of attribute changeCategory.



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# File 'lib/sysaid/ticket.rb', line 4

def changeCategory
  @changeCategory
end

#ciid ⇒ Object

Returns the value of attribute ciid.



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# File 'lib/sysaid/ticket.rb', line 4

def ciid
  @ciid
end

#closeTime ⇒ Object

Returns the value of attribute closeTime.



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# File 'lib/sysaid/ticket.rb', line 4

def closeTime
  @closeTime
end

#closureInformation ⇒ Object

Returns the value of attribute closureInformation.



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# File 'lib/sysaid/ticket.rb', line 4

def closureInformation
  @closureInformation
end

#computerID ⇒ Object

Returns the value of attribute computerID.



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# File 'lib/sysaid/ticket.rb', line 4

def computerID
  @computerID
end

#currentSupportLevel ⇒ Object

Returns the value of attribute currentSupportLevel.



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# File 'lib/sysaid/ticket.rb', line 4

def currentSupportLevel
  @currentSupportLevel
end

#custInt1 ⇒ Object

Returns the value of attribute custInt1.



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# File 'lib/sysaid/ticket.rb', line 4

def custInt1
  @custInt1
end

#custInt2 ⇒ Object

Returns the value of attribute custInt2.



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# File 'lib/sysaid/ticket.rb', line 4

def custInt2
  @custInt2
end

#custList1 ⇒ Object

Returns the value of attribute custList1.



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# File 'lib/sysaid/ticket.rb', line 4

def custList1
  @custList1
end

#custList2 ⇒ Object

Returns the value of attribute custList2.



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# File 'lib/sysaid/ticket.rb', line 4

def custList2
  @custList2
end

#custNotes ⇒ Object

Returns the value of attribute custNotes.



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# File 'lib/sysaid/ticket.rb', line 4

def custNotes
  @custNotes
end

#custText1 ⇒ Object

Returns the value of attribute custText1.



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# File 'lib/sysaid/ticket.rb', line 4

def custText1
  @custText1
end

#custText2 ⇒ Object

Returns the value of attribute custText2.



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# File 'lib/sysaid/ticket.rb', line 4

def custText2
  @custText2
end

#description ⇒ Object

Returns the value of attribute description.



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# File 'lib/sysaid/ticket.rb', line 4

def description
  @description
end

#escalation ⇒ Object

Returns the value of attribute escalation.



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# File 'lib/sysaid/ticket.rb', line 4

def escalation
  @escalation
end

#id ⇒ Object

Returns the value of attribute id.



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# File 'lib/sysaid/ticket.rb', line 4

def id
  @id
end

#impact ⇒ Object

Returns the value of attribute impact.



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# File 'lib/sysaid/ticket.rb', line 4

def impact
  @impact
end

#location ⇒ Object

Returns the value of attribute location.



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# File 'lib/sysaid/ticket.rb', line 4

def location
  @location
end

#maxSupportLevel ⇒ Object

Returns the value of attribute maxSupportLevel.



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# File 'lib/sysaid/ticket.rb', line 4

def maxSupportLevel
  @maxSupportLevel
end

#notes ⇒ Object

Returns the value of attribute notes.



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# File 'lib/sysaid/ticket.rb', line 4

def notes
  @notes
end

#parentLink ⇒ Object

Returns the value of attribute parentLink.



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# File 'lib/sysaid/ticket.rb', line 4

def parentLink
  @parentLink
end

#priority ⇒ Object

Returns the value of attribute priority.



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# File 'lib/sysaid/ticket.rb', line 4

def priority
  @priority
end

#projectID ⇒ Object

Returns the value of attribute projectID.



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# File 'lib/sysaid/ticket.rb', line 4

def projectID
  @projectID
end

#reopenCounter ⇒ Object

Returns the value of attribute reopenCounter.



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# File 'lib/sysaid/ticket.rb', line 4

def reopenCounter
  @reopenCounter
end

#requestUser ⇒ Object

Returns the value of attribute requestUser.



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# File 'lib/sysaid/ticket.rb', line 4

def requestUser
  @requestUser
end

#resolution ⇒ Object

Returns the value of attribute resolution.



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# File 'lib/sysaid/ticket.rb', line 4

def resolution
  @resolution
end

#solution ⇒ Object

Returns the value of attribute solution.



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# File 'lib/sysaid/ticket.rb', line 4

def solution
  @solution
end

#source ⇒ Object

Returns the value of attribute source.



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# File 'lib/sysaid/ticket.rb', line 4

def source
  @source
end

#srSubType ⇒ Object

Returns the value of attribute srSubType.



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# File 'lib/sysaid/ticket.rb', line 4

def srSubType
  @srSubType
end

#srType ⇒ Object

Returns the value of attribute srType.



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# File 'lib/sysaid/ticket.rb', line 4

def srType
  @srType
end

#status ⇒ Object

Returns the value of attribute status.



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# File 'lib/sysaid/ticket.rb', line 4

def status
  @status
end

#subCategory ⇒ Object

Returns the value of attribute subCategory.



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# File 'lib/sysaid/ticket.rb', line 4

def subCategory
  @subCategory
end

#submitUser ⇒ Object

Returns the value of attribute submitUser.



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# File 'lib/sysaid/ticket.rb', line 4

def submitUser
  @submitUser
end

#successRating ⇒ Object

Returns the value of attribute successRating.



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# File 'lib/sysaid/ticket.rb', line 4

def successRating
  @successRating
end

#taskID ⇒ Object

Returns the value of attribute taskID.



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# File 'lib/sysaid/ticket.rb', line 4

def taskID
  @taskID
end

#thirdLevelCategory ⇒ Object

Returns the value of attribute thirdLevelCategory.



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# File 'lib/sysaid/ticket.rb', line 4

def thirdLevelCategory
  @thirdLevelCategory
end

#title ⇒ Object

Returns the value of attribute title.



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# File 'lib/sysaid/ticket.rb', line 4

def title
  @title
end

#updateTime ⇒ Object

Returns the value of attribute updateTime.



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# File 'lib/sysaid/ticket.rb', line 4

def updateTime
  @updateTime
end

#updateUser ⇒ Object

Returns the value of attribute updateUser.



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# File 'lib/sysaid/ticket.rb', line 4

def updateUser
  @updateUser
end

#urgency ⇒ Object

Returns the value of attribute urgency.



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# File 'lib/sysaid/ticket.rb', line 4

def urgency
  @urgency
end

#userManager ⇒ Object

Returns the value of attribute userManager.



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# File 'lib/sysaid/ticket.rb', line 4

def userManager
  @userManager
end

#version ⇒ Object

Returns the value of attribute version.



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# File 'lib/sysaid/ticket.rb', line 4

def version
  @version
end

#workaround ⇒ Object

Returns the value of attribute workaround.



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# File 'lib/sysaid/ticket.rb', line 4

def workaround
  @workaround
end

Class Method Details

.find_by_id(ticket_id) ⇒ Object 



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# File 'lib/sysaid/ticket.rb', line 17

def self.find_by_id(ticket_id)
  ticket = SysAid::Ticket.new
  
  ticket.id = ticket_id
  
  return nil unless ticket.refresh
  
  return ticket
end

Instance Method Details

#delete ⇒ Object

Deletes a ticket from the SysAid server

No return value as SysAid’s ‘delete’ call returns void. No idea why.

Example:

>> ticket_object.delete
=> true



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# File 'lib/sysaid/ticket.rb', line 65

def delete
  SysAid.client.call(:delete, message: to_xml(false))
end

#refresh ⇒ Object

Loads the latest user information from the SysAid server



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# File 'lib/sysaid/ticket.rb', line 28

def refresh
  response = SysAid.client.call(:load_by_string_id, message: to_xml)
  
  if response.to_hash[:load_by_string_id_response][:return]
    set_self_from_response(response.to_hash[:load_by_string_id_response][:return])
    return true
  end
  
  return false
end

#save ⇒ Object

Saves a ticket back to the SysAid server

Example:

>> ticket_object.save
=> true



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# File 'lib/sysaid/ticket.rb', line 44

def save
  if SysAid.logged_in? == false
    raise "You must log in before creating or saving a ticket."
  end
  
  # Save it via the SOAP API
  response = SysAid.client.call(:save, message: to_xml(false))
  if response.to_hash[:save_response][:return]
    return true
  else
    return false
  end
end