Class: Softlayer::Ticket

Inherits:
Entity show all
Defined in:
lib/softlayer/ticket.rb,
lib/softlayer/ticket/chat.rb,
lib/softlayer/ticket/type.rb,
lib/softlayer/ticket/group.rb,
lib/softlayer/ticket/state.rb,
lib/softlayer/ticket/status.rb,
lib/softlayer/ticket/survey.rb,
lib/softlayer/ticket/update.rb,
lib/softlayer/ticket/subject.rb,
lib/softlayer/ticket/activity.rb,
lib/softlayer/ticket/attachment.rb,
lib/softlayer/ticket/state/type.rb,
lib/softlayer/ticket/update/chat.rb,
lib/softlayer/ticket/update/type.rb,
lib/softlayer/ticket/update/agent.rb,
lib/softlayer/ticket/group/category.rb,
lib/softlayer/ticket/attachment/file.rb,
lib/softlayer/ticket/chat/liveperson.rb,
lib/softlayer/ticket/update/customer.rb,
lib/softlayer/ticket/update/employee.rb,
lib/softlayer/ticket/attachment/virtual.rb,
lib/softlayer/ticket/attachment/assigned.rb,
lib/softlayer/ticket/attachment/hardware.rb,
lib/softlayer/ticket/attachment/scheduled.rb,
lib/softlayer/ticket/chat/transcript_line.rb,
lib/softlayer/ticket/attachment/virtual/guest.rb,
lib/softlayer/ticket/attachment/assigned/agent.rb,
lib/softlayer/ticket/attachment/manual_payment.rb,
lib/softlayer/ticket/attachment/scheduled/action.rb,
lib/softlayer/ticket/chat/transcript_line/customer.rb,
lib/softlayer/ticket/chat/transcript_line/employee.rb,
lib/softlayer/ticket/attachment/card_change_request.rb

Defined Under Namespace

Classes: Activity, Attachment, Chat, Group, Representer, State, Status, Subject, Survey, Type, Update

Constant Summary collapse

SERVICE = 
'SoftLayer_Ticket'

Instance Attribute Summary collapse

Class Method Summary collapse

Instance Method Summary collapse

Methods inherited from Model

all, all_request_for, create, find, #init_headers, parse, request, #request, service_name, #service_name, #to_hash

Methods included from Model::Operations

extended, #filter, included, #limit, #mask, #request_headers

Instance Attribute Details

#account ⇒ Object

Returns the value of attribute account.



53
54
55
 
# File 'lib/softlayer/ticket.rb', line 53

def 
  @account
end

#account_id ⇒ Object

Returns the value of attribute account_id.



14
15
16
 
# File 'lib/softlayer/ticket.rb', line 14

def 
  @account_id
end

#assigned_agent_count ⇒ Object

Returns the value of attribute assigned_agent_count.



42
43
44
 
# File 'lib/softlayer/ticket.rb', line 42

def assigned_agent_count
  @assigned_agent_count
end

#assigned_agents ⇒ Object

Returns the value of attribute assigned_agents.



54
55
56
 
# File 'lib/softlayer/ticket.rb', line 54

def assigned_agents
  @assigned_agents
end

#assigned_user ⇒ Object

Returns the value of attribute assigned_user.



55
56
57
 
# File 'lib/softlayer/ticket.rb', line 55

def assigned_user
  @assigned_user
end

#assigned_user_id ⇒ Object

Returns the value of attribute assigned_user_id.



15
16
17
 
# File 'lib/softlayer/ticket.rb', line 15

def assigned_user_id
  @assigned_user_id
end

#attached_additional_email_count ⇒ Object

Returns the value of attribute attached_additional_email_count.



43
44
45
 
# File 'lib/softlayer/ticket.rb', line 43

def attached_additional_email_count
  @attached_additional_email_count
end

#attached_additional_emails ⇒ Object

Returns the value of attribute attached_additional_emails.



56
57
58
 
# File 'lib/softlayer/ticket.rb', line 56

def attached_additional_emails
  @attached_additional_emails
end

#attached_file_count ⇒ Object

Returns the value of attribute attached_file_count.



44
45
46
 
# File 'lib/softlayer/ticket.rb', line 44

def attached_file_count
  @attached_file_count
end

#attached_files ⇒ Object

Returns the value of attribute attached_files.



57
58
59
 
# File 'lib/softlayer/ticket.rb', line 57

def attached_files
  @attached_files
end

#attached_hardware ⇒ Object

Returns the value of attribute attached_hardware.



58
59
60
 
# File 'lib/softlayer/ticket.rb', line 58

def attached_hardware
  @attached_hardware
end

#attached_hardware_count ⇒ Object

Returns the value of attribute attached_hardware_count.



59
60
61
 
# File 'lib/softlayer/ticket.rb', line 59

def attached_hardware_count
  @attached_hardware_count
end

#attached_resource_count ⇒ Object

Returns the value of attribute attached_resource_count.



45
46
47
 
# File 'lib/softlayer/ticket.rb', line 45

def attached_resource_count
  @attached_resource_count
end

#attached_resources ⇒ Object

Returns the value of attribute attached_resources.



60
61
62
 
# File 'lib/softlayer/ticket.rb', line 60

def attached_resources
  @attached_resources
end

#attached_virtual_guest_count ⇒ Object

Returns the value of attribute attached_virtual_guest_count.



46
47
48
 
# File 'lib/softlayer/ticket.rb', line 46

def attached_virtual_guest_count
  @attached_virtual_guest_count
end

#attached_virtual_guests ⇒ Object

Returns the value of attribute attached_virtual_guests.



61
62
63
 
# File 'lib/softlayer/ticket.rb', line 61

def attached_virtual_guests
  @attached_virtual_guests
end

#awaiting_user_response_flag ⇒ Object

Returns the value of attribute awaiting_user_response_flag.



62
63
64
 
# File 'lib/softlayer/ticket.rb', line 62

def awaiting_user_response_flag
  @awaiting_user_response_flag
end

#billable_flag ⇒ Object

Returns the value of attribute billable_flag.



16
17
18
 
# File 'lib/softlayer/ticket.rb', line 16

def billable_flag
  @billable_flag
end

#cancellation_request ⇒ Object

Returns the value of attribute cancellation_request.



63
64
65
 
# File 'lib/softlayer/ticket.rb', line 63

def cancellation_request
  @cancellation_request
end

#change_owner_flag ⇒ Object

Returns the value of attribute change_owner_flag.



17
18
19
 
# File 'lib/softlayer/ticket.rb', line 17

def change_owner_flag
  @change_owner_flag
end

#create_date ⇒ Object

Returns the value of attribute create_date.



18
19
20
 
# File 'lib/softlayer/ticket.rb', line 18

def create_date
  @create_date
end

#employee_attachment_count ⇒ Object

Returns the value of attribute employee_attachment_count.



47
48
49
 
# File 'lib/softlayer/ticket.rb', line 47

def employee_attachment_count
  @employee_attachment_count
end

#employee_attachments ⇒ Object

Returns the value of attribute employee_attachments.



64
65
66
 
# File 'lib/softlayer/ticket.rb', line 64

def employee_attachments
  @employee_attachments
end

#final_comments ⇒ Object

Returns the value of attribute final_comments.



19
20
21
 
# File 'lib/softlayer/ticket.rb', line 19

def final_comments
  @final_comments
end

#first_attached_resource ⇒ Object

Returns the value of attribute first_attached_resource.



65
66
67
 
# File 'lib/softlayer/ticket.rb', line 65

def first_attached_resource
  @first_attached_resource
end

#first_update ⇒ Object

Returns the value of attribute first_update.



66
67
68
 
# File 'lib/softlayer/ticket.rb', line 66

def first_update
  @first_update
end

#group ⇒ Object

Returns the value of attribute group.



67
68
69
 
# File 'lib/softlayer/ticket.rb', line 67

def group
  @group
end

#group_id ⇒ Object

Returns the value of attribute group_id.



20
21
22
 
# File 'lib/softlayer/ticket.rb', line 20

def group_id
  @group_id
end

#id ⇒ Object

Returns the value of attribute id.



21
22
23
 
# File 'lib/softlayer/ticket.rb', line 21

def id
  @id
end

#invoice_item_count ⇒ Object

Returns the value of attribute invoice_item_count.



48
49
50
 
# File 'lib/softlayer/ticket.rb', line 48

def invoice_item_count
  @invoice_item_count
end

#invoice_items ⇒ Object

Returns the value of attribute invoice_items.



68
69
70
 
# File 'lib/softlayer/ticket.rb', line 68

def invoice_items
  @invoice_items
end

#last_activity ⇒ Object

Returns the value of attribute last_activity.



69
70
71
 
# File 'lib/softlayer/ticket.rb', line 69

def last_activity
  @last_activity
end

#last_edit_date ⇒ Object

Returns the value of attribute last_edit_date.



22
23
24
 
# File 'lib/softlayer/ticket.rb', line 22

def last_edit_date
  @last_edit_date
end

#last_edit_type ⇒ Object

Returns the value of attribute last_edit_type.



23
24
25
 
# File 'lib/softlayer/ticket.rb', line 23

def last_edit_type
  @last_edit_type
end

#last_editor ⇒ Object

Returns the value of attribute last_editor.



70
71
72
 
# File 'lib/softlayer/ticket.rb', line 70

def last_editor
  @last_editor
end

#last_response_date ⇒ Object

Returns the value of attribute last_response_date.



24
25
26
 
# File 'lib/softlayer/ticket.rb', line 24

def last_response_date
  @last_response_date
end

#last_update ⇒ Object

Returns the value of attribute last_update.



71
72
73
 
# File 'lib/softlayer/ticket.rb', line 71

def last_update
  @last_update
end

#last_viewed_date ⇒ Object

Returns the value of attribute last_viewed_date.



72
73
74
 
# File 'lib/softlayer/ticket.rb', line 72

def last_viewed_date
  @last_viewed_date
end

#location ⇒ Object

Returns the value of attribute location.



73
74
75
 
# File 'lib/softlayer/ticket.rb', line 73

def location
  @location
end

#location_id ⇒ Object

Returns the value of attribute location_id.



25
26
27
 
# File 'lib/softlayer/ticket.rb', line 25

def location_id
  @location_id
end

#modify_date ⇒ Object

Returns the value of attribute modify_date.



26
27
28
 
# File 'lib/softlayer/ticket.rb', line 26

def modify_date
  @modify_date
end

#new_updates_flag ⇒ Object

Returns the value of attribute new_updates_flag.



74
75
76
 
# File 'lib/softlayer/ticket.rb', line 74

def new_updates_flag
  @new_updates_flag
end

#notify_user_on_update_flag ⇒ Object

Returns the value of attribute notify_user_on_update_flag.



27
28
29
 
# File 'lib/softlayer/ticket.rb', line 27

def notify_user_on_update_flag
  @notify_user_on_update_flag
end

#originating_ip_address ⇒ Object

Returns the value of attribute originating_ip_address.



28
29
30
 
# File 'lib/softlayer/ticket.rb', line 28

def originating_ip_address
  @originating_ip_address
end

#priority ⇒ Object

Returns the value of attribute priority.



29
30
31
 
# File 'lib/softlayer/ticket.rb', line 29

def priority
  @priority
end

#responsible_brand_id ⇒ Object

Returns the value of attribute responsible_brand_id.



30
31
32
 
# File 'lib/softlayer/ticket.rb', line 30

def responsible_brand_id
  @responsible_brand_id
end

#scheduled_action_count ⇒ Object

Returns the value of attribute scheduled_action_count.



49
50
51
 
# File 'lib/softlayer/ticket.rb', line 49

def scheduled_action_count
  @scheduled_action_count
end

#scheduled_actions ⇒ Object

Returns the value of attribute scheduled_actions.



75
76
77
 
# File 'lib/softlayer/ticket.rb', line 75

def scheduled_actions
  @scheduled_actions
end

#server_administration_billing_amount ⇒ Object

Returns the value of attribute server_administration_billing_amount.



31
32
33
 
# File 'lib/softlayer/ticket.rb', line 31

def server_administration_billing_amount
  @server_administration_billing_amount
end

#server_administration_billing_invoice ⇒ Object

Returns the value of attribute server_administration_billing_invoice.



76
77
78
 
# File 'lib/softlayer/ticket.rb', line 76

def server_administration_billing_invoice
  @server_administration_billing_invoice
end

#server_administration_billing_invoice_id ⇒ Object

Returns the value of attribute server_administration_billing_invoice_id.



32
33
34
 
# File 'lib/softlayer/ticket.rb', line 32

def server_administration_billing_invoice_id
  @server_administration_billing_invoice_id
end

#server_administration_flag ⇒ Object

Returns the value of attribute server_administration_flag.



33
34
35
 
# File 'lib/softlayer/ticket.rb', line 33

def server_administration_flag
  @server_administration_flag
end

#server_administration_refund_invoice ⇒ Object

Returns the value of attribute server_administration_refund_invoice.



77
78
79
 
# File 'lib/softlayer/ticket.rb', line 77

def server_administration_refund_invoice
  @server_administration_refund_invoice
end

#server_administration_refund_invoice_id ⇒ Object

Returns the value of attribute server_administration_refund_invoice_id.



34
35
36
 
# File 'lib/softlayer/ticket.rb', line 34

def server_administration_refund_invoice_id
  @server_administration_refund_invoice_id
end

#service_provider ⇒ Object

Returns the value of attribute service_provider.



78
79
80
 
# File 'lib/softlayer/ticket.rb', line 78

def service_provider
  @service_provider
end

#service_provider_id ⇒ Object

Returns the value of attribute service_provider_id.



35
36
37
 
# File 'lib/softlayer/ticket.rb', line 35

def service_provider_id
  @service_provider_id
end

#service_provider_resource_id ⇒ Object

Returns the value of attribute service_provider_resource_id.



36
37
38
 
# File 'lib/softlayer/ticket.rb', line 36

def service_provider_resource_id
  @service_provider_resource_id
end

#state ⇒ Object

Returns the value of attribute state.



79
80
81
 
# File 'lib/softlayer/ticket.rb', line 79

def state
  @state
end

#state_count ⇒ Object

Returns the value of attribute state_count.



50
51
52
 
# File 'lib/softlayer/ticket.rb', line 50

def state_count
  @state_count
end

#status ⇒ Object

Returns the value of attribute status.



80
81
82
 
# File 'lib/softlayer/ticket.rb', line 80

def status
  @status
end

#status_id ⇒ Object

Returns the value of attribute status_id.



37
38
39
 
# File 'lib/softlayer/ticket.rb', line 37

def status_id
  @status_id
end

#subject ⇒ Object

Returns the value of attribute subject.



81
82
83
 
# File 'lib/softlayer/ticket.rb', line 81

def subject
  @subject
end

#subject_id ⇒ Object

Returns the value of attribute subject_id.



38
39
40
 
# File 'lib/softlayer/ticket.rb', line 38

def subject_id
  @subject_id
end

#tag_reference_count ⇒ Object

Returns the value of attribute tag_reference_count.



51
52
53
 
# File 'lib/softlayer/ticket.rb', line 51

def tag_reference_count
  @tag_reference_count
end

#tag_references ⇒ Object

Returns the value of attribute tag_references.



82
83
84
 
# File 'lib/softlayer/ticket.rb', line 82

def tag_references
  @tag_references
end

#title ⇒ Object

Returns the value of attribute title.



39
40
41
 
# File 'lib/softlayer/ticket.rb', line 39

def title
  @title
end

#total_update_count ⇒ Object

Returns the value of attribute total_update_count.



40
41
42
 
# File 'lib/softlayer/ticket.rb', line 40

def total_update_count
  @total_update_count
end

#update_count ⇒ Object

Returns the value of attribute update_count.



52
53
54
 
# File 'lib/softlayer/ticket.rb', line 52

def update_count
  @update_count
end

#updates ⇒ Object

Returns the value of attribute updates.



83
84
85
 
# File 'lib/softlayer/ticket.rb', line 83

def updates
  @updates
end

#user_editable_flag ⇒ Object

Returns the value of attribute user_editable_flag.



41
42
43
 
# File 'lib/softlayer/ticket.rb', line 41

def user_editable_flag
  @user_editable_flag
end

Class Method Details

.create_administrative_ticket(template_object = nil, contents = nil, attachment_id = nil, root_password = nil, control_panel_password = nil, access_port = nil, attached_files = nil, attachment_type = nil) ⇒ Object 



130
131
132
133
 
# File 'lib/softlayer/ticket.rb', line 130

def self.create_administrative_ticket(template_object = nil, contents = nil, attachment_id = nil, root_password = nil, control_panel_password = nil, access_port = nil, attached_files = nil, attachment_type = nil)
  message = {template_object: template_object, contents: contents, attachment_id: attachment_id, root_password: root_password, control_panel_password: control_panel_password, access_port: access_port, attached_files: attached_files, attachment_type: attachment_type}
  request(:create_administrative_ticket, Softlayer::Ticket, message)
end

.create_cancel_server_ticket(attachment_id = nil, reason = nil, content = nil, cancel_associated_items = nil, attachment_type = nil) ⇒ Object 



135
136
137
138
 
# File 'lib/softlayer/ticket.rb', line 135

def self.create_cancel_server_ticket(attachment_id = nil, reason = nil, content = nil, cancel_associated_items = nil, attachment_type = nil)
  message = {attachment_id: attachment_id, reason: reason, content: content, cancel_associated_items: cancel_associated_items, attachment_type: attachment_type}
  request(:create_cancel_server_ticket, Softlayer::Ticket, message)
end

.create_cancel_service_ticket(attachment_id = nil, reason = nil, content = nil, attachment_type = nil) ⇒ Object 



140
141
142
143
 
# File 'lib/softlayer/ticket.rb', line 140

def self.create_cancel_service_ticket(attachment_id = nil, reason = nil, content = nil, attachment_type = nil)
  message = {attachment_id: attachment_id, reason: reason, content: content, attachment_type: attachment_type}
  request(:create_cancel_service_ticket, Softlayer::Ticket, message)
end

.create_standard_ticket(template_object = nil, contents = nil, attachment_id = nil, root_password = nil, control_panel_password = nil, access_port = nil, attached_files = nil, attachment_type = nil) ⇒ Object 



145
146
147
148
 
# File 'lib/softlayer/ticket.rb', line 145

def self.create_standard_ticket(template_object = nil, contents = nil, attachment_id = nil, root_password = nil, control_panel_password = nil, access_port = nil, attached_files = nil, attachment_type = nil)
  message = {template_object: template_object, contents: contents, attachment_id: attachment_id, root_password: root_password, control_panel_password: control_panel_password, access_port: access_port, attached_files: attached_files, attachment_type: attachment_type}
  request(:create_standard_ticket, Softlayer::Ticket, message)
end

.create_upgrade_ticket(attachment_id = nil, generic_upgrade = nil, upgrade_maintenance_window = nil, details = nil, attachment_type = nil) ⇒ Object 



150
151
152
153
 
# File 'lib/softlayer/ticket.rb', line 150

def self.create_upgrade_ticket(attachment_id = nil, generic_upgrade = nil, upgrade_maintenance_window = nil, details = nil, attachment_type = nil)
  message = {attachment_id: attachment_id, generic_upgrade: generic_upgrade, upgrade_maintenance_window: upgrade_maintenance_window, details: details, attachment_type: attachment_type}
  request(:create_upgrade_ticket, Softlayer::Ticket, message)
end

.get_all_ticket_groups ⇒ Object 



164
165
166
 
# File 'lib/softlayer/ticket.rb', line 164

def self.get_all_ticket_groups
  request(:get_all_ticket_groups, Array[Softlayer::Ticket::Group])
end

.get_all_ticket_statuses ⇒ Object 



168
169
170
 
# File 'lib/softlayer/ticket.rb', line 168

def self.get_all_ticket_statuses
  request(:get_all_ticket_statuses, Array[Softlayer::Ticket::Status])
end

.get_tickets_closed_since_date(close_date = nil) ⇒ Object 



297
298
299
300
 
# File 'lib/softlayer/ticket.rb', line 297

def self.get_tickets_closed_since_date(close_date = nil)
  message = {close_date: close_date}
  request(:get_tickets_closed_since_date, Array[Softlayer::Ticket], message)
end

.survey_eligible ⇒ Object 



343
344
345
 
# File 'lib/softlayer/ticket.rb', line 343

def self.survey_eligible
  request(:survey_eligible, Boolean)
end

Instance Method Details

#add_assigned_agent(agent_id = nil) ⇒ Object 



85
86
87
88
 
# File 'lib/softlayer/ticket.rb', line 85

def add_assigned_agent(agent_id = nil)
  message = {agent_id: agent_id}
  request(:add_assigned_agent, nil, message)
end

#add_attached_additional_emails(emails = nil) ⇒ Object 



90
91
92
93
 
# File 'lib/softlayer/ticket.rb', line 90

def add_attached_additional_emails(emails = nil)
  message = {emails: emails}
  request(:add_attached_additional_emails, Boolean, message)
end

#add_attached_file(file_attachment = nil) ⇒ Object 



95
96
97
98
 
# File 'lib/softlayer/ticket.rb', line 95

def add_attached_file(file_attachment = nil)
  message = {file_attachment: file_attachment}
  request(:add_attached_file, Softlayer::Ticket::Attachment::File, message)
end

#add_attached_hardware(hardware_id = nil) ⇒ Object 



100
101
102
103
 
# File 'lib/softlayer/ticket.rb', line 100

def add_attached_hardware(hardware_id = nil)
  message = {hardware_id: hardware_id}
  request(:add_attached_hardware, Softlayer::Ticket::Attachment::Hardware, message)
end

#add_attached_virtual_guest(guest_id = nil) ⇒ Object 



105
106
107
108
 
# File 'lib/softlayer/ticket.rb', line 105

def add_attached_virtual_guest(guest_id = nil)
  message = {guest_id: guest_id}
  request(:add_attached_virtual_guest, Softlayer::Ticket::Attachment::Virtual::Guest, message)
end

#add_final_comments(final_comments = nil) ⇒ Object 



110
111
112
113
 
# File 'lib/softlayer/ticket.rb', line 110

def add_final_comments(final_comments = nil)
  message = {final_comments: final_comments}
  request(:add_final_comments, Boolean, message)
end

#add_scheduled_alert(activation_time = nil) ⇒ Object 



115
116
117
118
 
# File 'lib/softlayer/ticket.rb', line 115

def add_scheduled_alert(activation_time = nil)
  message = {activation_time: activation_time}
  request(:add_scheduled_alert, nil, message)
end

#add_scheduled_auto_close(activation_time = nil) ⇒ Object 



120
121
122
123
 
# File 'lib/softlayer/ticket.rb', line 120

def add_scheduled_auto_close(activation_time = nil)
  message = {activation_time: activation_time}
  request(:add_scheduled_auto_close, nil, message)
end

#add_update(template_object = nil, attached_files = nil) ⇒ Object 



125
126
127
128
 
# File 'lib/softlayer/ticket.rb', line 125

def add_update(template_object = nil, attached_files = nil)
  message = {template_object: template_object, attached_files: attached_files}
  request(:add_update, Array[Softlayer::Ticket::Update], message)
end

#edit(template_object = nil, contents = nil, attached_files = nil) ⇒ Object 



155
156
157
158
 
# File 'lib/softlayer/ticket.rb', line 155

def edit(template_object = nil, contents = nil, attached_files = nil)
  message = {template_object: template_object, contents: contents, attached_files: attached_files}
  request(:edit, Softlayer::Ticket, message)
end

#get_account ⇒ Object 



160
161
162
 
# File 'lib/softlayer/ticket.rb', line 160

def 
  request(:get_account, Softlayer::Account)
end

#get_assigned_agents ⇒ Object 



172
173
174
 
# File 'lib/softlayer/ticket.rb', line 172

def get_assigned_agents
  request(:get_assigned_agents, Array[Softlayer::User::Customer])
end

#get_assigned_user ⇒ Object 



176
177
178
 
# File 'lib/softlayer/ticket.rb', line 176

def get_assigned_user
  request(:get_assigned_user, Softlayer::User::Customer)
end

#get_attached_additional_emails ⇒ Object 



180
181
182
 
# File 'lib/softlayer/ticket.rb', line 180

def get_attached_additional_emails
  request(:get_attached_additional_emails, Array[Softlayer::User::Customer::AdditionalEmail])
end

#get_attached_file(attachment_id = nil) ⇒ Object 



184
185
186
187
 
# File 'lib/softlayer/ticket.rb', line 184

def get_attached_file(attachment_id = nil)
  message = {attachment_id: attachment_id}
  request(:get_attached_file, Softlayer::Base64Binary, message)
end

#get_attached_files ⇒ Object 



189
190
191
 
# File 'lib/softlayer/ticket.rb', line 189

def get_attached_files
  request(:get_attached_files, Array[Softlayer::Ticket::Attachment::File])
end

#get_attached_hardware ⇒ Object 



193
194
195
 
# File 'lib/softlayer/ticket.rb', line 193

def get_attached_hardware
  request(:get_attached_hardware, Array[Softlayer::Hardware])
end

#get_attached_hardware_count ⇒ Object 



197
198
199
 
# File 'lib/softlayer/ticket.rb', line 197

def get_attached_hardware_count
  request(:get_attached_hardware_count, Integer)
end

#get_attached_resources ⇒ Object 



201
202
203
 
# File 'lib/softlayer/ticket.rb', line 201

def get_attached_resources
  request(:get_attached_resources, Array[Softlayer::Ticket::Attachment])
end

#get_attached_virtual_guests ⇒ Object 



205
206
207
 
# File 'lib/softlayer/ticket.rb', line 205

def get_attached_virtual_guests
  request(:get_attached_virtual_guests, Array[Softlayer::Virtual::Guest])
end

#get_awaiting_user_response_flag ⇒ Object 



209
210
211
 
# File 'lib/softlayer/ticket.rb', line 209

def get_awaiting_user_response_flag
  request(:get_awaiting_user_response_flag, Boolean)
end

#get_cancellation_request ⇒ Object 



213
214
215
 
# File 'lib/softlayer/ticket.rb', line 213

def get_cancellation_request
  request(:get_cancellation_request, Softlayer::Billing::Item::Cancellation::Request)
end

#get_employee_attachments ⇒ Object 



217
218
219
 
# File 'lib/softlayer/ticket.rb', line 217

def get_employee_attachments
  request(:get_employee_attachments, Array[Softlayer::User::Employee])
end

#get_first_attached_resource ⇒ Object 



221
222
223
 
# File 'lib/softlayer/ticket.rb', line 221

def get_first_attached_resource
  request(:get_first_attached_resource, Softlayer::Ticket::Attachment)
end

#get_first_update ⇒ Object 



225
226
227
 
# File 'lib/softlayer/ticket.rb', line 225

def get_first_update
  request(:get_first_update, Softlayer::Ticket::Update)
end

#get_group ⇒ Object 



229
230
231
 
# File 'lib/softlayer/ticket.rb', line 229

def get_group
  request(:get_group, Softlayer::Ticket::Group)
end

#get_invoice_items ⇒ Object 



233
234
235
 
# File 'lib/softlayer/ticket.rb', line 233

def get_invoice_items
  request(:get_invoice_items, Array[Softlayer::Billing::Invoice::Item])
end

#get_last_activity ⇒ Object 



237
238
239
 
# File 'lib/softlayer/ticket.rb', line 237

def get_last_activity
  request(:get_last_activity, Softlayer::Ticket::Activity)
end

#get_last_editor ⇒ Object 



241
242
243
 
# File 'lib/softlayer/ticket.rb', line 241

def get_last_editor
  request(:get_last_editor, Softlayer::User::Interface)
end

#get_last_update ⇒ Object 



245
246
247
 
# File 'lib/softlayer/ticket.rb', line 245

def get_last_update
  request(:get_last_update, Softlayer::Ticket::Update)
end

#get_last_viewed_date ⇒ Object 



249
250
251
 
# File 'lib/softlayer/ticket.rb', line 249

def get_last_viewed_date
  request(:get_last_viewed_date, DateTime)
end

#get_location ⇒ Object 



253
254
255
 
# File 'lib/softlayer/ticket.rb', line 253

def get_location
  request(:get_location, Softlayer::Location)
end

#get_new_updates_flag ⇒ Object 



257
258
259
 
# File 'lib/softlayer/ticket.rb', line 257

def get_new_updates_flag
  request(:get_new_updates_flag, Boolean)
end

#get_object ⇒ Object 



261
262
263
 
# File 'lib/softlayer/ticket.rb', line 261

def get_object
  request(:get_object, Softlayer::Ticket)
end

#get_scheduled_actions ⇒ Object 



265
266
267
 
# File 'lib/softlayer/ticket.rb', line 265

def get_scheduled_actions
  request(:get_scheduled_actions, Array[Softlayer::Provisioning::Version1::Transaction])
end

#get_server_administration_billing_invoice ⇒ Object 



269
270
271
 
# File 'lib/softlayer/ticket.rb', line 269

def get_server_administration_billing_invoice
  request(:get_server_administration_billing_invoice, Softlayer::Billing::Invoice)
end

#get_server_administration_refund_invoice ⇒ Object 



273
274
275
 
# File 'lib/softlayer/ticket.rb', line 273

def get_server_administration_refund_invoice
  request(:get_server_administration_refund_invoice, Softlayer::Billing::Invoice)
end

#get_service_provider ⇒ Object 



277
278
279
 
# File 'lib/softlayer/ticket.rb', line 277

def get_service_provider
  request(:get_service_provider, Softlayer::Service::Provider)
end

#get_state ⇒ Object 



281
282
283
 
# File 'lib/softlayer/ticket.rb', line 281

def get_state
  request(:get_state, Array[Softlayer::Ticket::State])
end

#get_status ⇒ Object 



285
286
287
 
# File 'lib/softlayer/ticket.rb', line 285

def get_status
  request(:get_status, Softlayer::Ticket::Status)
end

#get_subject ⇒ Object 



289
290
291
 
# File 'lib/softlayer/ticket.rb', line 289

def get_subject
  request(:get_subject, Softlayer::Ticket::Subject)
end

#get_tag_references ⇒ Object 



293
294
295
 
# File 'lib/softlayer/ticket.rb', line 293

def get_tag_references
  request(:get_tag_references, Array[Softlayer::Tag::Reference])
end

#get_updates ⇒ Object 



302
303
304
 
# File 'lib/softlayer/ticket.rb', line 302

def get_updates
  request(:get_updates, Array[Softlayer::Ticket::Update])
end

#mark_as_viewed ⇒ Object 



306
307
308
 
# File 'lib/softlayer/ticket.rb', line 306

def mark_as_viewed
  request(:mark_as_viewed, nil)
end

#remove_assigned_agent(agent_id = nil) ⇒ Object 



310
311
312
313
 
# File 'lib/softlayer/ticket.rb', line 310

def remove_assigned_agent(agent_id = nil)
  message = {agent_id: agent_id}
  request(:remove_assigned_agent, nil, message)
end

#remove_attached_additional_emails(emails = nil) ⇒ Object 



315
316
317
318
 
# File 'lib/softlayer/ticket.rb', line 315

def remove_attached_additional_emails(emails = nil)
  message = {emails: emails}
  request(:remove_attached_additional_emails, Boolean, message)
end

#remove_attached_hardware(hardware_id = nil) ⇒ Object 



320
321
322
323
 
# File 'lib/softlayer/ticket.rb', line 320

def remove_attached_hardware(hardware_id = nil)
  message = {hardware_id: hardware_id}
  request(:remove_attached_hardware, Boolean, message)
end

#remove_attached_virtual_guest(guest_id = nil) ⇒ Object 



325
326
327
328
 
# File 'lib/softlayer/ticket.rb', line 325

def remove_attached_virtual_guest(guest_id = nil)
  message = {guest_id: guest_id}
  request(:remove_attached_virtual_guest, Boolean, message)
end

#remove_scheduled_alert ⇒ Object 



330
331
332
 
# File 'lib/softlayer/ticket.rb', line 330

def remove_scheduled_alert
  request(:remove_scheduled_alert, nil)
end

#remove_scheduled_auto_close ⇒ Object 



334
335
336
 
# File 'lib/softlayer/ticket.rb', line 334

def remove_scheduled_auto_close
  request(:remove_scheduled_auto_close, nil)
end

#set_tags(tags = nil) ⇒ Object 



338
339
340
341
 
# File 'lib/softlayer/ticket.rb', line 338

def set_tags(tags = nil)
  message = {tags: tags}
  request(:set_tags, Boolean, message)
end

#update_attached_additional_emails(emails = nil) ⇒ Object 



347
348
349
350
 
# File 'lib/softlayer/ticket.rb', line 347

def update_attached_additional_emails(emails = nil)
  message = {emails: emails}
  request(:update_attached_additional_emails, Boolean, message)
end