Class: PureCloud::CobrowseMediaParticipant

Inherits:
Object
  • Object
show all
Defined in:
lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb

Instance Attribute Summary collapse

Class Method Summary collapse

Instance Method Summary collapse

Constructor Details

#initialize(attributes = {}) ⇒ CobrowseMediaParticipant

Initializes the object

Parameters:

  • attributes (Hash) (defaults to: {}) —

    Model attributes in the form of hash



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 268

def initialize(attributes = {})
  return unless attributes.is_a?(Hash)

  # convert string to symbol for hash key
  attributes = attributes.each_with_object({}){|(k,v), h| h[k.to_sym] = v}

  
  if attributes.has_key?(:'id')
    
    
    self.id = attributes[:'id']
    
  
  end

  
  if attributes.has_key?(:'name')
    
    
    self.name = attributes[:'name']
    
  
  end

  
  if attributes.has_key?(:'address')
    
    
    self.address = attributes[:'address']
    
  
  end

  
  if attributes.has_key?(:'startTime')
    
    
    self.start_time = attributes[:'startTime']
    
  
  end

  
  if attributes.has_key?(:'connectedTime')
    
    
    self.connected_time = attributes[:'connectedTime']
    
  
  end

  
  if attributes.has_key?(:'endTime')
    
    
    self.end_time = attributes[:'endTime']
    
  
  end

  
  if attributes.has_key?(:'startHoldTime')
    
    
    self.start_hold_time = attributes[:'startHoldTime']
    
  
  end

  
  if attributes.has_key?(:'purpose')
    
    
    self.purpose = attributes[:'purpose']
    
  
  end

  
  if attributes.has_key?(:'state')
    
    
    self.state = attributes[:'state']
    
  
  end

  
  if attributes.has_key?(:'direction')
    
    
    self.direction = attributes[:'direction']
    
  
  end

  
  if attributes.has_key?(:'disconnectType')
    
    
    self.disconnect_type = attributes[:'disconnectType']
    
  
  end

  
  if attributes.has_key?(:'held')
    
    
    self.held = attributes[:'held']
    
  
  end

  
  if attributes.has_key?(:'wrapupRequired')
    
    
    self.wrapup_required = attributes[:'wrapupRequired']
    
  
  end

  
  if attributes.has_key?(:'wrapupPrompt')
    
    
    self.wrapup_prompt = attributes[:'wrapupPrompt']
    
  
  end

  
  if attributes.has_key?(:'user')
    
    
    self.user = attributes[:'user']
    
  
  end

  
  if attributes.has_key?(:'queue')
    
    
    self.queue = attributes[:'queue']
    
  
  end

  
  if attributes.has_key?(:'attributes')
    
    if (value = attributes[:'attributes']).is_a?(Array)
      self.attributes = value
    end
    
    
  
  end

  
  if attributes.has_key?(:'errorInfo')
    
    
    self.error_info = attributes[:'errorInfo']
    
  
  end

  
  if attributes.has_key?(:'script')
    
    
    self.script = attributes[:'script']
    
  
  end

  
  if attributes.has_key?(:'wrapupTimeoutMs')
    
    
    self.wrapup_timeout_ms = attributes[:'wrapupTimeoutMs']
    
  
  end

  
  if attributes.has_key?(:'wrapupSkipped')
    
    
    self.wrapup_skipped = attributes[:'wrapupSkipped']
    
  
  end

  
  if attributes.has_key?(:'alertingTimeoutMs')
    
    
    self.alerting_timeout_ms = attributes[:'alertingTimeoutMs']
    
  
  end

  
  if attributes.has_key?(:'provider')
    
    
    self.provider = attributes[:'provider']
    
  
  end

  
  if attributes.has_key?(:'externalContact')
    
    
    self.external_contact = attributes[:'externalContact']
    
  
  end

  
  if attributes.has_key?(:'externalOrganization')
    
    
    self.external_organization = attributes[:'externalOrganization']
    
  
  end

  
  if attributes.has_key?(:'wrapup')
    
    
    self.wrapup = attributes[:'wrapup']
    
  
  end

  
  if attributes.has_key?(:'peer')
    
    
    self.peer = attributes[:'peer']
    
  
  end

  
  if attributes.has_key?(:'flaggedReason')
    
    
    self.flagged_reason = attributes[:'flaggedReason']
    
  
  end

  
  if attributes.has_key?(:'cobrowseSessionId')
    
    
    self.cobrowse_session_id = attributes[:'cobrowseSessionId']
    
  
  end

  
  if attributes.has_key?(:'cobrowseRole')
    
    
    self.cobrowse_role = attributes[:'cobrowseRole']
    
  
  end

  
  if attributes.has_key?(:'controlling')
    
    if (value = attributes[:'controlling']).is_a?(Array)
      self.controlling = value
    end
    
    
  
  end

  
  if attributes.has_key?(:'viewerUrl')
    
    
    self.viewer_url = attributes[:'viewerUrl']
    
  
  end

  
  if attributes.has_key?(:'providerEventTime')
    
    
    self.provider_event_time = attributes[:'providerEventTime']
    
  
  end

  
end

Instance Attribute Details

#address ⇒ Object

The participant address.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 28

def address
  @address
end

#alerting_timeout_ms ⇒ Object

Specifies how long the agent has to answer an interaction before being marked as not responding.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 85

def alerting_timeout_ms
  @alerting_timeout_ms
end

#attributes ⇒ Object

A list of ad-hoc attributes for the participant.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 70

def attributes
  @attributes
end

#cobrowse_role ⇒ Object

This value identifies the role of the co-browse client within the co-browse session (a client is a sharer or a viewer).



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 109

def cobrowse_role
  @cobrowse_role
end

#cobrowse_session_id ⇒ Object

The co-browse session ID.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 106

def cobrowse_session_id
  @cobrowse_session_id
end

#connected_time ⇒ Object

The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 34

def connected_time
  @connected_time
end

#controlling ⇒ Object

ID of co-browse participants for which this client has been granted control (list is empty if this client cannot control any shared pages).



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 112

def controlling
  @controlling
end

#direction ⇒ Object

The participant’s direction. Values can be: ‘inbound’ or ‘outbound’



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 49

def direction
  @direction
end

#disconnect_type ⇒ Object

The reason the participant was disconnected from the conversation.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 52

def disconnect_type
  @disconnect_type
end

#end_time ⇒ Object

The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 37

def end_time
  @end_time
end

#error_info ⇒ Object

If the conversation ends in error, contains additional error details.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 73

def error_info
  @error_info
end

#external_contact ⇒ Object

If this participant represents an external contact, then this will be the reference for the external contact.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 91

def external_contact
  @external_contact
end

#external_organization ⇒ Object

If this participant represents an external org, then this will be the reference for the external org.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 94

def external_organization
  @external_organization
end

#flagged_reason ⇒ Object

The reason specifying why participant flagged the conversation.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 103

def flagged_reason
  @flagged_reason
end

#held ⇒ Object

Value is true when the participant is on hold.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 55

def held
  @held
end

#id ⇒ Object

The unique participant ID.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 22

def id
  @id
end

#name ⇒ Object

The display friendly name of the participant.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 25

def name
  @name
end

#peer ⇒ Object

The peer communication corresponding to a matching leg for this communication.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 100

def peer
  @peer
end

#provider ⇒ Object

The source provider for the communication.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 88

def provider
  @provider
end

#provider_event_time ⇒ Object

The time when the provider event which triggered this conversation update happened in the corrected provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 118

def provider_event_time
  @provider_event_time
end

#purpose ⇒ Object

The participant’s purpose. Values can be: ‘agent’, ‘user’, ‘customer’, ‘external’, ‘acd’, ‘ivr



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 43

def purpose
  @purpose
end

#queue ⇒ Object

The PureCloud queue for this participant.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 67

def queue
  @queue
end

#script ⇒ Object

The Engage script that should be used by this participant.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 76

def script
  @script
end

#start_hold_time ⇒ Object

The time when this participant’s hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 40

def start_hold_time
  @start_hold_time
end

#start_time ⇒ Object

The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 31

def start_time
  @start_time
end

#state ⇒ Object

The participant’s state. Values can be: ‘alerting’, ‘connected’, ‘disconnected’, ‘dialing’, ‘contacting



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 46

def state
  @state
end

#user ⇒ Object

The PureCloud user for this participant.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 64

def user
  @user
end

#viewer_url ⇒ Object

The URL that can be used to open co-browse session in web browser.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 115

def viewer_url
  @viewer_url
end

#wrapup ⇒ Object

Wrapup for this participant, if it has been applied.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 97

def wrapup
  @wrapup
end

#wrapup_prompt ⇒ Object

The wrap-up prompt indicating the type of wrap-up to be performed.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 61

def wrapup_prompt
  @wrapup_prompt
end

#wrapup_required ⇒ Object

Value is true when the participant requires wrap-up.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 58

def wrapup_required
  @wrapup_required
end

#wrapup_skipped ⇒ Object

Value is true when the participant has skipped wrap-up.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 82

def wrapup_skipped
  @wrapup_skipped
end

#wrapup_timeout_ms ⇒ Object

The amount of time the participant has to complete wrap-up.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 79

def wrapup_timeout_ms
  @wrapup_timeout_ms
end

Class Method Details

.attribute_map ⇒ Object

Attribute mapping from ruby-style variable name to JSON key.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 121

def self.attribute_map
  {
    
    :'id' => :'id',
    
    :'name' => :'name',
    
    :'address' => :'address',
    
    :'start_time' => :'startTime',
    
    :'connected_time' => :'connectedTime',
    
    :'end_time' => :'endTime',
    
    :'start_hold_time' => :'startHoldTime',
    
    :'purpose' => :'purpose',
    
    :'state' => :'state',
    
    :'direction' => :'direction',
    
    :'disconnect_type' => :'disconnectType',
    
    :'held' => :'held',
    
    :'wrapup_required' => :'wrapupRequired',
    
    :'wrapup_prompt' => :'wrapupPrompt',
    
    :'user' => :'user',
    
    :'queue' => :'queue',
    
    :'attributes' => :'attributes',
    
    :'error_info' => :'errorInfo',
    
    :'script' => :'script',
    
    :'wrapup_timeout_ms' => :'wrapupTimeoutMs',
    
    :'wrapup_skipped' => :'wrapupSkipped',
    
    :'alerting_timeout_ms' => :'alertingTimeoutMs',
    
    :'provider' => :'provider',
    
    :'external_contact' => :'externalContact',
    
    :'external_organization' => :'externalOrganization',
    
    :'wrapup' => :'wrapup',
    
    :'peer' => :'peer',
    
    :'flagged_reason' => :'flaggedReason',
    
    :'cobrowse_session_id' => :'cobrowseSessionId',
    
    :'cobrowse_role' => :'cobrowseRole',
    
    :'controlling' => :'controlling',
    
    :'viewer_url' => :'viewerUrl',
    
    :'provider_event_time' => :'providerEventTime'
    
  }
end

.swagger_types ⇒ Object

Attribute type mapping.



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 194

def self.swagger_types
  {
    
    :'id' => :'String',
    
    :'name' => :'String',
    
    :'address' => :'String',
    
    :'start_time' => :'DateTime',
    
    :'connected_time' => :'DateTime',
    
    :'end_time' => :'DateTime',
    
    :'start_hold_time' => :'DateTime',
    
    :'purpose' => :'String',
    
    :'state' => :'String',
    
    :'direction' => :'String',
    
    :'disconnect_type' => :'String',
    
    :'held' => :'BOOLEAN',
    
    :'wrapup_required' => :'BOOLEAN',
    
    :'wrapup_prompt' => :'String',
    
    :'user' => :'UriReference',
    
    :'queue' => :'UriReference',
    
    :'attributes' => :'Hash<String, String>',
    
    :'error_info' => :'ErrorBody',
    
    :'script' => :'UriReference',
    
    :'wrapup_timeout_ms' => :'Integer',
    
    :'wrapup_skipped' => :'BOOLEAN',
    
    :'alerting_timeout_ms' => :'Integer',
    
    :'provider' => :'String',
    
    :'external_contact' => :'UriReference',
    
    :'external_organization' => :'UriReference',
    
    :'wrapup' => :'Wrapup',
    
    :'peer' => :'String',
    
    :'flagged_reason' => :'String',
    
    :'cobrowse_session_id' => :'String',
    
    :'cobrowse_role' => :'String',
    
    :'controlling' => :'Array<String>',
    
    :'viewer_url' => :'String',
    
    :'provider_event_time' => :'DateTime'
    
  }
end

Instance Method Details

#==(o) ⇒ Object

Checks equality by comparing each attribute.

Parameters:

  • Object (Object) —

    to be compared



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 949

def ==(o)
  return true if self.equal?(o)
  self.class == o.class &&
      id == o.id &&
      name == o.name &&
      address == o.address &&
      start_time == o.start_time &&
      connected_time == o.connected_time &&
      end_time == o.end_time &&
      start_hold_time == o.start_hold_time &&
      purpose == o.purpose &&
      state == o.state &&
      direction == o.direction &&
      disconnect_type == o.disconnect_type &&
      held == o.held &&
      wrapup_required == o.wrapup_required &&
      wrapup_prompt == o.wrapup_prompt &&
      user == o.user &&
      queue == o.queue &&
      attributes == o.attributes &&
      error_info == o.error_info &&
      script == o.script &&
      wrapup_timeout_ms == o.wrapup_timeout_ms &&
      wrapup_skipped == o.wrapup_skipped &&
      alerting_timeout_ms == o.alerting_timeout_ms &&
      provider == o.provider &&
      external_contact == o.external_contact &&
      external_organization == o.external_organization &&
      wrapup == o.wrapup &&
      peer == o.peer &&
      flagged_reason == o.flagged_reason &&
      cobrowse_session_id == o.cobrowse_session_id &&
      cobrowse_role == o.cobrowse_role &&
      controlling == o.controlling &&
      viewer_url == o.viewer_url &&
      provider_event_time == o.provider_event_time
end

#_deserialize(type, value) ⇒ Object 



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 1019

def _deserialize(type, value)
  case type.to_sym
  when :DateTime
    DateTime.parse(value)
  when :Date
    Date.parse(value)
  when :String
    value.to_s
  when :Integer
    value.to_i
  when :Float
    value.to_f
  when :BOOLEAN
    if value.to_s =~ /^(true|t|yes|y|1)$/i
      true
    else
      false
    end
  when :Object
    # generic object (usually a Hash), return directly
    value
  when /\AArray<(?<inner_type>.+)>\z/
    inner_type = Regexp.last_match[:inner_type]
    value.map { |v| _deserialize(inner_type, v) }
  when /\AHash<(?<k_type>.+), (?<v_type>.+)>\z/
    k_type = Regexp.last_match[:k_type]
    v_type = Regexp.last_match[:v_type]
    {}.tap do |hash|
      value.each do |k, v|
        hash[_deserialize(k_type, k)] = _deserialize(v_type, v)
      end
    end
  else # model
    _model = Object.const_get("PureCloud").const_get(type).new
    _model.build_from_hash(value)
  end
end

#_to_hash(value) ⇒ Object

Method to output non-array value in the form of hash For object, use to_hash. Otherwise, just return the value



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 1079

def _to_hash(value)
  if value.is_a?(Array)
    value.compact.map{ |v| _to_hash(v) }
  elsif value.is_a?(Hash)
    {}.tap do |hash|
      value.each { |k, v| hash[k] = _to_hash(v) }
    end
  elsif value.respond_to? :to_hash
    value.to_hash
  else
    value
  end
end

#build_from_hash(attributes) ⇒ Object

build the object from hash



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 1000

def build_from_hash(attributes)
  return nil unless attributes.is_a?(Hash)
  self.class.swagger_types.each_pair do |key, type|
    if type =~ /^Array<(.*)>/i
      if attributes[self.class.attribute_map[key]].is_a?(Array)
        self.send("#{key}=", attributes[self.class.attribute_map[key]].map{ |v| _deserialize($1, v) } )
      else
        #TODO show warning in debug mode
      end
    elsif !attributes[self.class.attribute_map[key]].nil?
      self.send("#{key}=", _deserialize(type, attributes[self.class.attribute_map[key]]))
    else
      # data not found in attributes(hash), not an issue as the data can be optional
    end
  end

  self
end

#eql?(o) ⇒ Boolean

Parameters:

  • Object (Object) —

    to be compared

Returns:

  • (Boolean)

See Also:

  • `==` method


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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 989

def eql?(o)
  self == o
end

#hash ⇒ Fixnum

Calculates hash code according to all attributes.

Returns:

  • (Fixnum) —

    Hash code



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 995

def hash
  [id, name, address, start_time, connected_time, end_time, start_hold_time, purpose, state, direction, disconnect_type, held, wrapup_required, wrapup_prompt, user, queue, attributes, error_info, script, wrapup_timeout_ms, wrapup_skipped, alerting_timeout_ms, provider, external_contact, external_organization, wrapup, peer, flagged_reason, cobrowse_session_id, cobrowse_role, controlling, viewer_url, provider_event_time].hash
end

#list_invalid_properties ⇒ Object

Show invalid properties with the reasons. Usually used together with valid?

Returns:

  • Array for valid properies with the reasons



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 580

def list_invalid_properties
  invalid_properties = Array.new
  
  
  return invalid_properties
end

#to_body ⇒ Object

to_body is an alias to to_body (backward compatibility))



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 1062

def to_body
  to_hash
end

#to_hash ⇒ Object

return the object in the form of hash



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 1067

def to_hash
  hash = {}
  self.class.attribute_map.each_pair do |attr, param|
    value = self.send(attr)
    next if value.nil?
    hash[param] = _to_hash(value)
  end
  hash
end

#to_s ⇒ Object 



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 1057

def to_s
  to_hash.to_s
end

#valid? ⇒ Boolean

Check to see if the all the properties in the model are valid

Returns:

  • (Boolean) —

    true if the model is valid



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# File 'lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb', line 589

def valid?
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  allowed_values = ["alerting", "dialing", "contacting", "offering", "connected", "disconnected", "terminated", "converting", "uploading", "transmitting", "none"]
  if @state && !allowed_values.include?(@state)
    return false
  end
  
  
  
  
  
  allowed_values = ["inbound", "outbound"]
  if @direction && !allowed_values.include?(@direction)
    return false
  end
  
  
  
  
  
  allowed_values = ["endpoint", "client", "system", "transfer", "transfer.conference", "transfer.consult", "transfer.forward", "transfer.noanswer", "transfer.notavailable", "transport.failure", "error", "peer", "other", "spam"]
  if @disconnect_type && !allowed_values.include?(@disconnect_type)
    return false
  end
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  allowed_values = ["general"]
  if @flagged_reason && !allowed_values.include?(@flagged_reason)
    return false
  end
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
end