Method: PureCloud::UserRoutingSkill#proficiency

Defined in:
lib/purecloud/models/user_routing_skill.rb

#proficiency ⇒ Object

Proficiency is a rating from 0.0 to 5.0 on how competent an agent is for a particular skill. It is used when a queue is set to "Best available skills" mode to allow acd interactions to target agents with higher proficiency ratings.



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# File 'lib/purecloud/models/user_routing_skill.rb', line 28

def proficiency
  @proficiency
end