Class: LWS::Ticket::Message

Inherits:

Generic::Model

• Object
• Spyke::Base
• Generic::Model
• LWS::Ticket::Message

Defined in:

lib/lws/apps/ticket.rb

Overview

The ticket message class

Instance Attribute Summary

• #account ⇒ LWS::Auth::Account

  The account of the user that created the ticket message.

• #account_id ⇒ Integer

  The ID of the account of the user that created the ticket message.

• #attachments ⇒ Array<Attachment>

  The attachments associated with the ticket message.

• #company ⇒ LWS::Auth::Company

  The company of the user that created the ticket message.

• #company_id ⇒ Integer

  The ID of the company of the user that created the ticket message.

• #internal ⇒ Boolean

  Whether the message is internal, i.e.

• #message ⇒ String

  The ticket message body.

• #status ⇒ "success", ...

  The new ticket status set by the message.

• #ticket ⇒ Ticket

  The ticket associated with the message.

• #ticket_id ⇒ Integer

  The ID of the ticket associated with the message.

Attributes inherited from Generic::Model

#created_at, #id, #updated_at, #url, #url_html

Method Summary

Methods inherited from Generic::Model

#deep_dup, #dig, #reload, #rollback, #save

Instance Attribute Details

#account ⇒ LWS::Auth::Account

Returns the account of the user that created the ticket message.

Returns:

• (LWS::Auth::Account) —

  the account of the user that created the ticket message

# File 'lib/lws/apps/ticket.rb', line 98

belongs_to :account, class_name: "LWS::Auth::Account"

#account_id ⇒ Integer

Returns the ID of the account of the user that created the ticket message.

Returns:

• (Integer) —

  the ID of the account of the user that created the ticket message

# File 'lib/lws/apps/ticket.rb', line 103

attribute :account_id

#attachments ⇒ Array<Attachment>

Returns the attachments associated with the ticket message.

Returns:

• (Array<Attachment>) —

  the attachments associated with the ticket message

# File 'lib/lws/apps/ticket.rb', line 108

has_many :attachments

#company ⇒ LWS::Auth::Company

Returns the company of the user that created the ticket message.

Returns:

• (LWS::Auth::Company) —

  the company of the user that created the ticket message

# File 'lib/lws/apps/ticket.rb', line 113

belongs_to :company, class_name: "LWS::Auth::Company"

#company_id ⇒ Integer

Returns the ID of the company of the user that created the ticket message.

Returns:

• (Integer) —

  the ID of the company of the user that created the ticket message

# File 'lib/lws/apps/ticket.rb', line 118

attribute :company_id

#internal ⇒ Boolean

Returns whether the message is internal, i.e. not visible for descendant companies.

Returns:

• (Boolean) —

  whether the message is internal, i.e. not visible for descendant companies

# File 'lib/lws/apps/ticket.rb', line 123

attribute :internal

#message ⇒ String

Returns the ticket message body.

Returns:

• (String) —

  the ticket message body

# File 'lib/lws/apps/ticket.rb', line 127

attribute :message

#status ⇒ "success", ...

Returns the new ticket status set by the message.

Returns:

• ("success", "open", "closed", "in_progress", 'solved"feedback"ck", "priority", "reassign") —

  the new ticket status set by the message

# File 'lib/lws/apps/ticket.rb', line 133

attribute :status

#ticket ⇒ Ticket

Returns the ticket associated with the message.

Returns:

• (Ticket) —

  the ticket associated with the message

# File 'lib/lws/apps/ticket.rb', line 137

belongs_to :ticket

#ticket_id ⇒ Integer

Returns the ID of the ticket associated with the message.

Returns:

• (Integer) —

  the ID of the ticket associated with the message

# File 'lib/lws/apps/ticket.rb', line 141

attribute :ticket_id