Class: LWS::Ticket::Message

Inherits:
Generic::Model show all
Defined in:
lib/lws/apps/ticket.rb

Overview

The ticket message class

Instance Attribute Summary collapse

Instance Attribute Details

#account ⇒ LWS::Auth::Account

Returns the account of the user that created the ticket message.

Returns:



129
 
# File 'lib/lws/apps/ticket.rb', line 129

belongs_to :account, class_name: "LWS::Auth::Account"

#account_id ⇒ Fixnum

Returns the ID of the account of the user that created the ticket message.

Returns:

  • (Fixnum) —

    the ID of the account of the user that created the ticket message



134
 
# File 'lib/lws/apps/ticket.rb', line 134

attribute :account_id

#attachments ⇒ Array<Attachment>

Returns the attachments associated with the ticket message.

Returns:

  • (Array<Attachment>) —

    the attachments associated with the ticket message



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# File 'lib/lws/apps/ticket.rb', line 139

has_many :attachments

#company ⇒ LWS::Auth::Company

Returns the company of the user that created the ticket message.

Returns:



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# File 'lib/lws/apps/ticket.rb', line 144

belongs_to :company, class_name: "LWS::Auth::Company"

#company_id ⇒ Fixnum

Returns the ID of the company of the user that created the ticket message.

Returns:

  • (Fixnum) —

    the ID of the company of the user that created the ticket message



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# File 'lib/lws/apps/ticket.rb', line 149

attribute :company_id

#created_at ⇒ String (readonly)

Returns the timestamp of when the ticket message was created.

Returns:

  • (String) —

    the timestamp of when the ticket message was created



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# File 'lib/lws/apps/ticket.rb', line 176

attribute :created_at

#id ⇒ Fixnum (readonly)

Returns the (unique) ID of the ticket message.

Returns:

  • (Fixnum) —

    the (unique) ID of the ticket message



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# File 'lib/lws/apps/ticket.rb', line 124

attribute :id

#internal ⇒ Boolean

Returns whether the message is internal, i.e. not visible for descendant companies.

Returns:

  • (Boolean) —

    whether the message is internal, i.e. not visible for descendant companies



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# File 'lib/lws/apps/ticket.rb', line 154

attribute :internal

#message ⇒ String

Returns the ticket message body.

Returns:

  • (String) —

    the ticket message body



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# File 'lib/lws/apps/ticket.rb', line 158

attribute :message

#status ⇒ "success", ...

Returns the new ticket status set by the message.

Returns:

  • ("success", "open", "closed", "in_progress", 'solved"feedback"ck", "priority", "reassign") —

    the new ticket status set by the message



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# File 'lib/lws/apps/ticket.rb', line 164

attribute :status

#ticket ⇒ Ticket

Returns the ticket associated with the message.

Returns:

  • (Ticket) —

    the ticket associated with the message



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# File 'lib/lws/apps/ticket.rb', line 168

belongs_to :ticket

#ticket_id ⇒ Fixnum

Returns the ID of the ticket associated with the message.

Returns:

  • (Fixnum) —

    the ID of the ticket associated with the message



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# File 'lib/lws/apps/ticket.rb', line 172

attribute :ticket_id

#updated_at ⇒ String (readonly)

Returns the timestamp of when the ticket message was last updated.

Returns:

  • (String) —

    the timestamp of when the ticket message was last updated



181
 
# File 'lib/lws/apps/ticket.rb', line 181

attribute :updated_at