Class: Hubspot::Ticket

Inherits:
Object
  • Object
show all
Defined in:
lib/hubspot/ticket.rb

Overview

HubSpot Tickets API

https://developers.hubspot.com/beta-docs/guides/api/crm/objects/tickets

Constant Summary collapse

TICKETS_PATH = 
'/crm/v3/objects/tickets'
TICKET_PATH = 
'/crm/v3/objects/tickets/:ticket_id'
DEFAULT_TICKET_FIELDS = 
'content,createdate,hs_lastmodifieddate,hs_object_id,hs_pipeline,hs_pipeline_stage,'\
'hs_ticket_category,hs_ticket_priority,hubspot_owner_id,subject'

Instance Attribute Summary collapse

Class Method Summary collapse

Instance Method Summary collapse

Constructor Details

#initialize(response_hash) ⇒ Ticket

Returns a new instance of Ticket.



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# File 'lib/hubspot/ticket.rb', line 17

def initialize(response_hash)
  @id = response_hash['id']
  @properties = response_hash['properties'].deep_symbolize_keys
end

Instance Attribute Details

#id ⇒ Object (readonly)

Returns the value of attribute id.



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# File 'lib/hubspot/ticket.rb', line 15

def id
  @id
end

#properties ⇒ Object (readonly)

Returns the value of attribute properties.



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# File 'lib/hubspot/ticket.rb', line 15

def properties
  @properties
end

Class Method Details

.create!(params = {}, associations: []) ⇒ Object 



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# File 'lib/hubspot/ticket.rb', line 23

def create!(params = {}, associations: [])
  associations_hash = { associations: }
  post_data = associations_hash.merge({ properties: params })
  response = Hubspot::Connection.post_json(TICKETS_PATH, params: {}, body: post_data)
  new(response)
end

.find(ticket_id, properties = DEFAULT_TICKET_FIELDS) ⇒ Object 



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# File 'lib/hubspot/ticket.rb', line 36

def find(ticket_id, properties = DEFAULT_TICKET_FIELDS)
  response = Hubspot::Connection.get_json(TICKET_PATH, ticket_id: ticket_id, properties:)
  new(response)
end

.update!(id, properties = {}) ⇒ Object 



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# File 'lib/hubspot/ticket.rb', line 30

def update!(id, properties = {})
  request = { properties: properties }
  response = Hubspot::Connection.patch_json(TICKET_PATH, params: { ticket_id: id }, body: request)
  new(response)
end