Class: Google::Cloud::Dialogflow::V2::HumanAgentHandoffConfig

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/dialogflow/v2/conversation_profile.rb

Overview

Defines the hand off to a live agent, typically on which external agent service provider to connect to a conversation.

Currently, this feature is not general available, please contact Google to get access.

Defined Under Namespace

Classes: LivePersonConfig, SalesforceLiveAgentConfig

Instance Attribute Summary collapse

Instance Attribute Details

#live_person_config ⇒ ::Google::Cloud::Dialogflow::V2::HumanAgentHandoffConfig::LivePersonConfig

Returns Uses LivePerson (https://www.liveperson.com).

Returns:



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# File 'proto_docs/google/cloud/dialogflow/v2/conversation_profile.rb', line 481

class HumanAgentHandoffConfig
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Configuration specific to LivePerson (https://www.liveperson.com).
  # @!attribute [rw] account_number
  #   @return [::String]
  #     Required. Account number of the LivePerson account to connect. This is
  #     the account number you input at the login page.
  class LivePersonConfig
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Configuration specific to Salesforce Live Agent.
  # @!attribute [rw] organization_id
  #   @return [::String]
  #     Required. The organization ID of the Salesforce account.
  # @!attribute [rw] deployment_id
  #   @return [::String]
  #     Required. Live Agent deployment ID.
  # @!attribute [rw] button_id
  #   @return [::String]
  #     Required. Live Agent chat button ID.
  # @!attribute [rw] endpoint_domain
  #   @return [::String]
  #     Required. Domain of the Live Agent endpoint for this agent. You can find
  #     the endpoint URL in the `Live Agent settings` page. For example if URL
  #     has the form https://d.la4-c2-phx.salesforceliveagent.com/...,
  #     you should fill in d.la4-c2-phx.salesforceliveagent.com.
  class SalesforceLiveAgentConfig
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#salesforce_live_agent_config ⇒ ::Google::Cloud::Dialogflow::V2::HumanAgentHandoffConfig::SalesforceLiveAgentConfig

Returns Uses Salesforce Live Agent.

Returns:



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# File 'proto_docs/google/cloud/dialogflow/v2/conversation_profile.rb', line 481

class HumanAgentHandoffConfig
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Configuration specific to LivePerson (https://www.liveperson.com).
  # @!attribute [rw] account_number
  #   @return [::String]
  #     Required. Account number of the LivePerson account to connect. This is
  #     the account number you input at the login page.
  class LivePersonConfig
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Configuration specific to Salesforce Live Agent.
  # @!attribute [rw] organization_id
  #   @return [::String]
  #     Required. The organization ID of the Salesforce account.
  # @!attribute [rw] deployment_id
  #   @return [::String]
  #     Required. Live Agent deployment ID.
  # @!attribute [rw] button_id
  #   @return [::String]
  #     Required. Live Agent chat button ID.
  # @!attribute [rw] endpoint_domain
  #   @return [::String]
  #     Required. Domain of the Live Agent endpoint for this agent. You can find
  #     the endpoint URL in the `Live Agent settings` page. For example if URL
  #     has the form https://d.la4-c2-phx.salesforceliveagent.com/...,
  #     you should fill in d.la4-c2-phx.salesforceliveagent.com.
  class SalesforceLiveAgentConfig
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end