Class: Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice::DataPoint

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb

Overview

A data point contains the metric values mapped to an interval.

Defined Under Namespace

Classes: ConversationMeasure

Instance Attribute Summary collapse

Instance Attribute Details

#conversation_measure ⇒ ::Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice::DataPoint::ConversationMeasure

Returns The measure related to conversations.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1613

class DataPoint
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # The measure related to conversations.
  # @!attribute [rw] conversation_count
  #   @return [::Integer]
  #     The conversation count.
  # @!attribute [rw] average_silence_percentage
  #   @return [::Float]
  #     The average silence percentage.
  # @!attribute [rw] average_duration
  #   @return [::Google::Protobuf::Duration]
  #     The average duration.
  # @!attribute [rw] average_turn_count
  #   @return [::Float]
  #     The average turn count.
  # @!attribute [rw] average_agent_sentiment_score
  #   @return [::Float]
  #     The average agent's sentiment score.
  # @!attribute [rw] average_client_sentiment_score
  #   @return [::Float]
  #     The average client's sentiment score.
  # @!attribute [rw] average_customer_satisfaction_rating
  #   @return [::Float]
  #     The average customer satisfaction rating.
  # @!attribute [rw] average_qa_normalized_score
  #   @return [::Float]
  #     Average QA normalized score.
  #     Will exclude 0's in average calculation.
  # @!attribute [rw] qa_tag_scores
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice::DataPoint::ConversationMeasure::QaTagScore>]
  #     Average QA normalized score for all the tags.
  # @!attribute [rw] average_qa_question_normalized_score
  #   @return [::Float]
  #     Average QA normalized score averaged for questions averaged across
  #     all revisions of the parent scorecard.
  #     Will be only populated if the request specifies a dimension of
  #     QA_QUESTION_ID.
  class ConversationMeasure
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Average QA normalized score for the tag.
    # @!attribute [rw] tag
    #   @return [::String]
    #     Tag name.
    # @!attribute [rw] average_tag_normalized_score
    #   @return [::Float]
    #     Average tag normalized score per tag.
    class QaTagScore
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end
end

#interval ⇒ ::Google::Type::Interval

Returns The interval that this data point represents.

  • If this is the total data point, the interval is [starting create time, ending create time) from the request.
  • If this a data point from the time series, the interval is [time, time + time granularity from the request).

Returns:

  • (::Google::Type::Interval) —

    The interval that this data point represents.

    • If this is the total data point, the interval is [starting create time, ending create time) from the request.
    • If this a data point from the time series, the interval is [time, time + time granularity from the request).


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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 1613

class DataPoint
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # The measure related to conversations.
  # @!attribute [rw] conversation_count
  #   @return [::Integer]
  #     The conversation count.
  # @!attribute [rw] average_silence_percentage
  #   @return [::Float]
  #     The average silence percentage.
  # @!attribute [rw] average_duration
  #   @return [::Google::Protobuf::Duration]
  #     The average duration.
  # @!attribute [rw] average_turn_count
  #   @return [::Float]
  #     The average turn count.
  # @!attribute [rw] average_agent_sentiment_score
  #   @return [::Float]
  #     The average agent's sentiment score.
  # @!attribute [rw] average_client_sentiment_score
  #   @return [::Float]
  #     The average client's sentiment score.
  # @!attribute [rw] average_customer_satisfaction_rating
  #   @return [::Float]
  #     The average customer satisfaction rating.
  # @!attribute [rw] average_qa_normalized_score
  #   @return [::Float]
  #     Average QA normalized score.
  #     Will exclude 0's in average calculation.
  # @!attribute [rw] qa_tag_scores
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice::DataPoint::ConversationMeasure::QaTagScore>]
  #     Average QA normalized score for all the tags.
  # @!attribute [rw] average_qa_question_normalized_score
  #   @return [::Float]
  #     Average QA normalized score averaged for questions averaged across
  #     all revisions of the parent scorecard.
  #     Will be only populated if the request specifies a dimension of
  #     QA_QUESTION_ID.
  class ConversationMeasure
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Average QA normalized score for the tag.
    # @!attribute [rw] tag
    #   @return [::String]
    #     Tag name.
    # @!attribute [rw] average_tag_normalized_score
    #   @return [::Float]
    #     Average tag normalized score per tag.
    class QaTagScore
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end
end