Class: ElectricSlide::AgentStrategy::LongestIdle

Inherits:
Object
  • Object
show all
Defined in:
lib/electric_slide/agent_strategy/longest_idle.rb

Instance Method Summary collapse

Constructor Details

#initialize ⇒ LongestIdle

Returns a new instance of LongestIdle.



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# File 'lib/electric_slide/agent_strategy/longest_idle.rb', line 6

def initialize
  @free_agents = [] # Needed to keep track of waiting order
end

Instance Method Details

#<<(agent) ⇒ Object 



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# File 'lib/electric_slide/agent_strategy/longest_idle.rb', line 29

def <<(agent)
  @free_agents << agent unless @free_agents.include?(agent)
end

#agent_available? ⇒ Boolean

Checks whether an agent is available to take a call

Returns:

  • (Boolean) —

    True if an agent is available



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# File 'lib/electric_slide/agent_strategy/longest_idle.rb', line 12

def agent_available?
  @free_agents.count > 0
end

#available_agent_summary ⇒ Hash

Returns a count of the number of available agents This strategy only returns the count of agents available with :total

Returns:

  • (Hash) —

    Hash of information about available agents



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# File 'lib/electric_slide/agent_strategy/longest_idle.rb', line 19

def available_agent_summary
  { total: @free_agents.count }
end

#checkout_agent ⇒ Agent

Assigns the first available agent, marking the agent :on_call

Returns:



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# File 'lib/electric_slide/agent_strategy/longest_idle.rb', line 25

def checkout_agent
  @free_agents.shift
end

#delete(agent) ⇒ Object 



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# File 'lib/electric_slide/agent_strategy/longest_idle.rb', line 33

def delete(agent)
  @free_agents.delete(agent)
end