Class: Connectwise::Ticket

Inherits:
Object
  • Object
show all
Includes:
Model
Defined in:
lib/connectwise/ticket.rb

Instance Attribute Summary collapse

Class Method Summary collapse

Instance Method Summary collapse

Methods included from Model

#defined_attributes, included, #initialize, #persisted?, #to_h

Instance Attribute Details

#board ⇒ Object

Returns the value of attribute board.



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# File 'lib/connectwise/ticket.rb', line 7

def board
  @board
end

#closed_flag ⇒ Object

Returns the value of attribute closed_flag.



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# File 'lib/connectwise/ticket.rb', line 7

def closed_flag
  @closed_flag
end

#company ⇒ Object

Returns the value of attribute company.



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# File 'lib/connectwise/ticket.rb', line 7

def company
  @company
end

#company_id ⇒ Object

Returns the value of attribute company_id.



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# File 'lib/connectwise/ticket.rb', line 7

def company_id
  @company_id
end

#id ⇒ Object

Returns the value of attribute id.



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# File 'lib/connectwise/ticket.rb', line 7

def id
  @id
end

#impact ⇒ Object

Returns the value of attribute impact.



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# File 'lib/connectwise/ticket.rb', line 7

def impact
  @impact
end

#member_id ⇒ Object

Returns the value of attribute member_id.



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# File 'lib/connectwise/ticket.rb', line 7

def member_id
  @member_id
end

#member_rec_id ⇒ Object

Returns the value of attribute member_rec_id.



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# File 'lib/connectwise/ticket.rb', line 7

def member_rec_id
  @member_rec_id
end

#notes ⇒ Object

Returns the value of attribute notes.



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# File 'lib/connectwise/ticket.rb', line 7

def notes
  @notes
end

#priority ⇒ Object

Returns the value of attribute priority.



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# File 'lib/connectwise/ticket.rb', line 7

def priority
  @priority
end

#problem_description ⇒ Object

Returns the value of attribute problem_description.



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# File 'lib/connectwise/ticket.rb', line 7

def problem_description
  @problem_description
end

#remote_internal_company_name ⇒ Object

Returns the value of attribute remote_internal_company_name.



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# File 'lib/connectwise/ticket.rb', line 7

def remote_internal_company_name
  @remote_internal_company_name
end

#resolution ⇒ Object

Returns the value of attribute resolution.



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# File 'lib/connectwise/ticket.rb', line 7

def resolution
  @resolution
end

#severity ⇒ Object

Returns the value of attribute severity.



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# File 'lib/connectwise/ticket.rb', line 7

def severity
  @severity
end

#site_name ⇒ Object

Returns the value of attribute site_name.



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# File 'lib/connectwise/ticket.rb', line 7

def site_name
  @site_name
end

#source ⇒ Object

Returns the value of attribute source.



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# File 'lib/connectwise/ticket.rb', line 7

def source
  @source
end

#status ⇒ Object

Returns the value of attribute status.



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# File 'lib/connectwise/ticket.rb', line 7

def status
  @status
end

#status_name ⇒ Object

Returns the value of attribute status_name.



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# File 'lib/connectwise/ticket.rb', line 7

def status_name
  @status_name
end

#summary ⇒ Object

Returns the value of attribute summary.



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# File 'lib/connectwise/ticket.rb', line 7

def summary
  @summary
end

Class Method Details

.find(connection, id) ⇒ Object

TODO - The use of SrServiceRecid and TicketNumber instead of id - may want to configure these but this is so inconsistent for tickets that it may not be worth it unless other calls do the same thing



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# File 'lib/connectwise/ticket.rb', line 11

def self.find(connection, id)
  if (attrs = connection.call(cw_api_name, "get_#{cw_api_name}".to_sym, {ticketNumber: id}))
    self.new(connection, find_transform(attrs))
  else
    fail RecordNotFound
  end
rescue ConnectionError
  raise RecordNotFound
end

.parse(connection, params) ⇒ Object 



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# File 'lib/connectwise/ticket.rb', line 21

def self.parse(connection, params)
  resp = JSON.parse(params.keys.first)
  ticket_info = JSON.parse(resp['Entity'])
  self.new(connection, id: params[:id], summary: ticket_info['Summary'], closed_flag: ticket_info['ClosedFlag'], severity: ticket_info['Severity'], company_id: ticket_info['CompanyId'], member_id: ticket_info['memberId'])
end

Instance Method Details

#add_note(msg, **options) ⇒ Object 



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# File 'lib/connectwise/ticket.rb', line 43

def add_note(msg, **options)
  note = TicketNote.new(connection, {note: msg, ticket: self}.merge(options))
  note.save
end

#destroy ⇒ Object 



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# File 'lib/connectwise/ticket.rb', line 38

def destroy
  connection.call self.class.cw_api_name, "delete_#{self.class.cw_api_name}".to_sym, {ticketNumber: id}
  self
end

#save ⇒ Object 



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# File 'lib/connectwise/ticket.rb', line 31

def save
  return false unless @company
  attrs = {companyId: @company.company_id, 'serviceTicket' => to_cw_h}
  attrs = connection.call self.class.cw_api_name, "add_or_update_#{self.class.cw_api_name}_via_company_id".to_sym, attrs
  self.class.new(connection, self.class.save_transform(attrs))
end