Class: Aws::Connect::Types::MediaConcurrency

Inherits:

Struct

• Object
• Struct
• Aws::Connect::Types::MediaConcurrency

Includes:

Structure

Defined in:

lib/aws-sdk-connect/types.rb

Overview

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

See Also:

• AWS API Documentation

Constant Summary

SENSITIVE =

[]

Instance Attribute Summary

• #channel ⇒ String

  The channels that agents can handle in the Contact Control Panel (CCP).

• #concurrency ⇒ Integer

  The number of contacts an agent can have on a channel simultaneously.

• #cross_channel_behavior ⇒ Types::CrossChannelBehavior

  Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile.

• #workload_type_concurrencies ⇒ Array<Types::WorkloadTypeConcurrency>

  Defines the list of workload type concurrency configurations for a channel.

Instance Attribute Details

#channel ⇒ String

The channels that agents can handle in the Contact Control Panel (CCP).

# File 'lib/aws-sdk-connect/types.rb', line 25875

class MediaConcurrency < Struct.new(
  :channel,
  :concurrency,
  :cross_channel_behavior,
  :workload_type_concurrencies)
  SENSITIVE = []
  include Aws::Structure
end

#concurrency ⇒ Integer

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

Valid Range for TASK: Minimum value of 1. Maximum value of 10.

# File 'lib/aws-sdk-connect/types.rb', line 25875

class MediaConcurrency < Struct.new(
  :channel,
  :concurrency,
  :cross_channel_behavior,
  :workload_type_concurrencies)
  SENSITIVE = []
  include Aws::Structure
end

#cross_channel_behavior ⇒ Types::CrossChannelBehavior

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

# File 'lib/aws-sdk-connect/types.rb', line 25875

class MediaConcurrency < Struct.new(
  :channel,
  :concurrency,
  :cross_channel_behavior,
  :workload_type_concurrencies)
  SENSITIVE = []
  include Aws::Structure
end

#workload_type_concurrencies ⇒ Array<Types::WorkloadTypeConcurrency>

Defines the list of workload type concurrency configurations for a channel. When provided, enables granular concurrency control based on workload type values.

# File 'lib/aws-sdk-connect/types.rb', line 25875

class MediaConcurrency < Struct.new(
  :channel,
  :concurrency,
  :cross_channel_behavior,
  :workload_type_concurrencies)
  SENSITIVE = []
  include Aws::Structure
end