Class: Aws::Connect::Types::AgentInfo

Inherits:
Struct
  • Object
show all
Includes:
Structure
Defined in:
lib/aws-sdk-connect/types.rb

Overview

Information about the agent who accepted the contact.

See Also:

Constant Summary collapse

SENSITIVE = 
[]

Instance Attribute Summary collapse

Instance Attribute Details

#after_contact_work_duration ⇒ Integer

The difference in time, in whole seconds, between ‘AfterContactWorkStartTimestamp` and `AfterContactWorkEndTimestamp`.

Returns:

  • (Integer) 


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# File 'lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end

#after_contact_work_end_timestamp ⇒ Time

The date and time when the agent ended After Contact Work for the contact, in UTC time. In cases when agent finishes doing ‘AfterContactWork` for chat contacts and switches their activity status to offline or equivalent without clearing the contact in CCP, discrepancies may be noticed for `AfterContactWorkEndTimestamp`.

Returns:

  • (Time) 


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# File 'lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end

#after_contact_work_start_timestamp ⇒ Time

The date and time when the agent started doing After Contact Work for the contact, in UTC time.

Returns:

  • (Time) 


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# File 'lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end

#agent_initiated_hold_duration ⇒ Integer

The total hold duration in seconds initiated by the agent.

Returns:

  • (Integer) 


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# File 'lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end

#agent_pause_duration_in_seconds ⇒ Integer

Agent pause duration for a contact in seconds.

Returns:

  • (Integer) 


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# File 'lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end

#capabilities ⇒ Types::ParticipantCapabilities

The configuration for the allowed video and screen sharing capabilities for participants present over the call. For more information, see [Set up in-app, web, video calling, and screen sharing capabilities] in the *Amazon Connect Administrator Guide*.

[1]: docs.aws.amazon.com/connect/latest/adminguide/inapp-calling.html

Returns:



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# File 'lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end

#connected_to_agent_timestamp ⇒ Time

The timestamp when the contact was connected to the agent.

Returns:

  • (Time) 


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# File 'lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end

#device_info ⇒ Types::DeviceInfo

Information regarding Agent’s device.

Returns:



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# File 'lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end

#hierarchy_groups ⇒ Types::HierarchyGroups

The agent hierarchy groups for the agent.

Returns:



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# File 'lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end

#id ⇒ String

The identifier of the agent who accepted the contact.

Returns:

  • (String) 


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# File 'lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end

#state_transitions ⇒ Array<Types::StateTransition>

List of ‘StateTransition` for a supervisor.

Returns:



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# File 'lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end