Class: TortoiseLabs::Support::Ticket

Inherits:
Object
  • Object
show all
Defined in:
lib/tortoiselabs/support.rb

Instance Attribute Summary collapse

Class Method Summary collapse

Instance Method Summary collapse

Constructor Details

#initialize(thash) ⇒ Ticket

Returns a new instance of Ticket.



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# File 'lib/tortoiselabs/support.rb', line 7

def initialize(thash)
  @closed_at, @department = thash["closed_at"], thash["department"]
  @opened_at, @priority = thash["opened_at"], thash["priority"]
  @subject, @user, @id = thash["subject"], thash["user"], thash["ticket"]
  @is_open = thash["is_open"]
  
  @replies = Array.new
  
  thash["replies"].each do |reply|
    obj = Reply.new(reply)
    @replies << obj
  end
end

Instance Attribute Details

#closed_at ⇒ Object (readonly)

Returns the value of attribute closed_at.



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# File 'lib/tortoiselabs/support.rb', line 4

def closed_at
  @closed_at
end

#department ⇒ Object (readonly)

Returns the value of attribute department.



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# File 'lib/tortoiselabs/support.rb', line 4

def department
  @department
end

#id ⇒ Object (readonly)

Returns the value of attribute id.



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# File 'lib/tortoiselabs/support.rb', line 5

def id
  @id
end

#opened_at ⇒ Object (readonly)

Returns the value of attribute opened_at.



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# File 'lib/tortoiselabs/support.rb', line 4

def opened_at
  @opened_at
end

#priority ⇒ Object (readonly)

Returns the value of attribute priority.



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# File 'lib/tortoiselabs/support.rb', line 4

def priority
  @priority
end

#replies ⇒ Object (readonly)

Returns the value of attribute replies.



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# File 'lib/tortoiselabs/support.rb', line 4

def replies
  @replies
end

#subject ⇒ Object (readonly)

Returns the value of attribute subject.



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# File 'lib/tortoiselabs/support.rb', line 5

def subject
  @subject
end

#user ⇒ Object (readonly)

Returns the value of attribute user.



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# File 'lib/tortoiselabs/support.rb', line 5

def user
  @user
end

Class Method Details

.create(subject, message) ⇒ Object 



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# File 'lib/tortoiselabs/support.rb', line 50

def self.create(subject, message)
  result = TortoiseLabs::Client.post("/support/ticket/new",
    {:subject => subject, :message => message})
  self.list
end

.list ⇒ Object

Class Methods



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# File 'lib/tortoiselabs/support.rb', line 40

def self.list
  result = TortoiseLabs::Client.get("/support/tickets")
  tickets = Array.new
  JSON.parse(result)["tickets"].each do |tickethash|
    obj = Ticket.new(tickethash)
    tickets << obj
  end
  tickets
end

Instance Method Details

#close ⇒ Object

Instance Methods



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# File 'lib/tortoiselabs/support.rb', line 23

def close
  result = TortoiseLabs::Client.get("/support/ticket/#{@id}/close")
  Ticket.list
end

#open? ⇒ Boolean

Returns:

  • (Boolean) 


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# File 'lib/tortoiselabs/support.rb', line 28

def open?
  @is_open
end

#reply(message) ⇒ Object 



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# File 'lib/tortoiselabs/support.rb', line 32

def reply(message)
  result = TortoiseLabs::Client.post("/support/ticket/#{@id}",
    {:message => message})
  Ticket.list
end