Class: Aws::Connect::Types::Contact
- Inherits:
-
Struct
- Object
- Struct
- Aws::Connect::Types::Contact
- Includes:
- Structure
- Defined in:
- lib/aws-sdk-connect/types.rb
Overview
Contains information about a contact.
Constant Summary collapse
- SENSITIVE =
[:name, :description]
Instance Attribute Summary collapse
-
#agent_info ⇒ Types::AgentInfo
Information about the agent who accepted the contact.
-
#arn ⇒ String
The Amazon Resource Name (ARN) for the contact.
-
#channel ⇒ String
How the contact reached your contact center.
-
#description ⇒ String
The description of the contact.
-
#disconnect_timestamp ⇒ Time
The timestamp when the customer endpoint disconnected from Amazon Connect.
-
#id ⇒ String
The identifier for the contact.
-
#initial_contact_id ⇒ String
If this contact is related to other contacts, this is the ID of the initial contact.
-
#initiation_method ⇒ String
Indicates how the contact was initiated.
-
#initiation_timestamp ⇒ Time
The date and time this contact was initiated, in UTC time.
-
#last_paused_timestamp ⇒ Time
The timestamp when the contact was last paused.
-
#last_resumed_timestamp ⇒ Time
The timestamp when the contact was last resumed.
-
#last_update_timestamp ⇒ Time
The timestamp when contact was last updated.
-
#name ⇒ String
The name of the contact.
-
#previous_contact_id ⇒ String
If this contact is not the first contact, this is the ID of the previous contact.
-
#queue_info ⇒ Types::QueueInfo
If this contact was queued, this contains information about the queue.
-
#queue_priority ⇒ Integer
An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially).
-
#queue_time_adjustment_seconds ⇒ Integer
An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially).
-
#related_contact_id ⇒ String
The contactId that is [related] to this contact.
-
#scheduled_timestamp ⇒ Time
The timestamp, in Unix epoch time format, at which to start running the inbound flow.
-
#tags ⇒ Hash<String,String>
Tags associated with the contact.
-
#total_pause_count ⇒ Integer
Total pause count for a contact.
-
#total_pause_duration_in_seconds ⇒ Integer
Total pause duration for a contact in seconds.
-
#wisdom_info ⇒ Types::WisdomInfo
Information about Amazon Connect Wisdom.
Instance Attribute Details
#agent_info ⇒ Types::AgentInfo
Information about the agent who accepted the contact.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#arn ⇒ String
The Amazon Resource Name (ARN) for the contact.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#channel ⇒ String
How the contact reached your contact center.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#description ⇒ String
The description of the contact.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#disconnect_timestamp ⇒ Time
The timestamp when the customer endpoint disconnected from Amazon Connect.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#id ⇒ String
The identifier for the contact.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#initial_contact_id ⇒ String
If this contact is related to other contacts, this is the ID of the initial contact.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#initiation_method ⇒ String
Indicates how the contact was initiated.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#initiation_timestamp ⇒ Time
The date and time this contact was initiated, in UTC time. For ‘INBOUND`, this is when the contact arrived. For `OUTBOUND`, this is when the agent began dialing. For `CALLBACK`, this is when the callback contact was created. For `TRANSFER` and `QUEUE_TRANSFER`, this is when the transfer was initiated. For `API`, this is when the request arrived. For `EXTERNAL_OUTBOUND`, this is when the agent started dialing the external participant. For `MONITOR`, this is when the supervisor started listening to a contact.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#last_paused_timestamp ⇒ Time
The timestamp when the contact was last paused.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#last_resumed_timestamp ⇒ Time
The timestamp when the contact was last resumed.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#last_update_timestamp ⇒ Time
The timestamp when contact was last updated.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#name ⇒ String
The name of the contact.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#previous_contact_id ⇒ String
If this contact is not the first contact, this is the ID of the previous contact.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#queue_info ⇒ Types::QueueInfo
If this contact was queued, this contains information about the queue.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#queue_priority ⇒ Integer
An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially). Cannot be specified if the QueueTimeAdjustmentSeconds is specified. Must be statically defined, must be larger than zero, and a valid integer value. Default Value is 5.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#queue_time_adjustment_seconds ⇒ Integer
An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially). Cannot be specified if the QueuePriority is specified. Must be statically defined and a valid integer value.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#related_contact_id ⇒ String
The contactId that is [related] to this contact.
[1]: docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html#relatedcontactid
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#scheduled_timestamp ⇒ Time
The timestamp, in Unix epoch time format, at which to start running the inbound flow.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#tags ⇒ Hash<String,String>
Tags associated with the contact. This contains both Amazon Web Services generated and user-defined tags.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#total_pause_count ⇒ Integer
Total pause count for a contact.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#total_pause_duration_in_seconds ⇒ Integer
Total pause duration for a contact in seconds.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#wisdom_info ⇒ Types::WisdomInfo
Information about Amazon Connect Wisdom.
1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 |
# File 'lib/aws-sdk-connect/types.rb', line 1720 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |