Add this line to your application's Gemfile:
And then execute:
Or install it yourself as:
$ gem install limdesk_api
This gem will allow you to interact with Limdesk API. Limdesk.com is a lightweight, multichannel customer support solution.
API is available to free and premium users. You can generate your APIKEY in Settings/Integration/API section.
This gem wrappes Limdesk API into OpenStruct (RecursiveOpenStruct) objects. For more information about API check the official docs. Current API covers basic, most common actions. More advanced version is currenty under development.
Connecting to API
LimdeskApi.configure do |lim| lim.key = '<YOUR API KEY>' lim.version = 1 end
tickets = LimdeskApi::Ticket.all tickets.count 63 closed_tickets = LimdeskApi::Ticket.all(:closed) new_tickets = LimdeskApi::Ticket.all(:new) = LimdeskApi::Ticket.all(:new_messages) open_ticktes = LimdeskApi::Ticket.all(:open) tickets.first.title "Hello World" ticket = LimdeskApi::Ticket.get(44) ticket.title "Hello" ticket.client.name "John Smith" ticket.answer content: 'this is a private comment', answer_type: :priv ticket.answer content: 'dear customer, it is solved', answer_type: :pub ticket.close content: 'its solved', type: :resolved ticket.reopen ticket.close content: 'spam', type: :rejected ticket2 = LimdeskApi::Ticket.create :title => "problem", :content => "clients probem", :reported_by => :mail, :client_id => -1 # reported_by can be :mail, :phone, :other, :chat # client_id => -1 means "new anonymous clinet" ticket2.title "sample ticket 2"
acts = LimdeskApi::Activity.all act = LimdeskApi::Activity.create content: "client has logged into website", client_id: 55
cls = LimdeskApi::Client.all cls.first.name "John Smith" client = LimdeskApi::Client.create name: "John Smith", nippesel: "15012406496", phone: "223111789", email: "[email protected]", address: "Plain Street 149 85-058 Warsaw" client.delete! true client2 = LimdeskApi::Client.get(55) client2.contacts.first client2.update name: "John Smith 2", nippesel: "123", phone: "11111", email: "[email protected]", address: "Plain Street 149 85-058 Warsaw" true client3 = LimdeskApi::Client.get_by_email('[email protected]') client4 = LimdeskApi::Client.get_by_phone('+48897228989') client4 = LimdeskApi::Client.get_by_outside_client_id('1234') client5 = LimdeskApi::Client.get_by_nippesel('7393792360')
sales=LimdeskApi::Sale.all sale = sales.first sale.name "Hosting service 1yr" sale.delete! true sale2 = LimdeskApi::Sale.create client_id: 65464, name: "Shoes", price: 99.99, amount: 1, sold: "2014-10-20 20:00:00" create_ticket: true sale2.client.name "John Smith"
cp=LimdeskApi::Contactperson.create client_id: 338425, name: "Mr Smith", email: "[email protected]", phone: "123456789" cp.update email: "[email protected]" cp.refresh! cp.delete!
- lazy loading
- Fork it ( https://github.com/limtel/limdesk/fork )
- Create your feature branch (
git checkout -b my-new-feature)
- Commit your changes (
git commit -am 'Add some feature')
- Push to the branch (
git push origin my-new-feature)
- Create a new Pull Request