Module: IncidentManagement::Escalatable

Extended by:: ActiveSupport::Concern

Included in:: AlertManagement::Alert, IssuableEscalationStatus

Defined in:: app/models/concerns/incident_management/escalatable.rb

Overview

Shared functionality for a ‘#status` field, representing whether action is required. In EE, this corresponds to paging functionality with EscalationPolicies.

This module is only responsible for setting the status and possible status-related timestamps (EX triggered_at/resolved_at) for the implementing class. The relationships between these values and other related timestamps/logic should be managed from the object class itself. (EX Alert#ended_at = Alert#resolved_at)

Constant Summary collapse

STATUSES =

{
  triggered: 0,
  acknowledged: 1,
  resolved: 2,
  ignored: 3
}.freeze

STATUS_DESCRIPTIONS =

{
  triggered: 'Investigation has not started',
  acknowledged: 'Someone is actively investigating the problem',
  resolved: 'The problem has been addressed',
  ignored: 'No action will be taken'
}.freeze

OPEN_STATUSES =

[:triggered, :acknowledged].freeze