Module: Emails::ServiceDesk

Extended by:
ActiveSupport::Concern
Includes:
MarkupHelper
Included in:
Notify
Defined in:
app/mailers/emails/service_desk.rb

Instance Method Summary collapse

Methods included from MarkupHelper

#asciidoc?, #cross_project_reference, #first_line_in_markdown, #gitlab_markdown?, #link_to_html, #link_to_markdown, #link_to_markdown_field, #markdown, #markdown_field, #markup, #markup?, #markup_unsafe, #plain?, #render_wiki_content

Instance Method Details

#service_desk_new_note_email(issue_id, note_id, recipient) ⇒ Object 


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# File 'app/mailers/emails/service_desk.rb', line 26

def service_desk_new_note_email(issue_id, note_id, recipient)
  @note = Note.find(note_id)
  setup_service_desk_mail(issue_id)

  email_sender = sender(@note.author_id)
  options = service_desk_options(email_sender, 'new_note', recipient)
              .merge(subject: subject_base)

  mail_answer_thread(@issue, options)
end

#service_desk_thank_you_email(issue_id) ⇒ Object 


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# File 'app/mailers/emails/service_desk.rb', line 12

def service_desk_thank_you_email(issue_id)
  setup_service_desk_mail(issue_id)

  email_sender = sender(
    @support_bot.id,
    send_from_user_email: false,
    sender_name: @project.service_desk_setting&.outgoing_name
  )
  options = service_desk_options(email_sender, 'thank_you', @issue.external_author)
              .merge(subject: "Re: #{subject_base}")

  mail_new_thread(@issue, options)
end