ZenPush
This gem allows editing your Zendesk knowledge base in Markdown (or HTML). It's a command-line tool.
Getting Started
$ gem install zenpush
Run it:
$ zenpush <command> <args>
$ zp <command> <args>
Requirements:
Only installs pure JSON gem json_pure by default. If you are able to install the C-extension json gem, it will use that instead.
Try:
$ gem install json zenpush
Configuration
Create a .zenpush.yml file in your home directory. Here is an example:
---
:uri: https://myproduct.zendesk.com
:user: [email protected]/token
:password: LoDsQlEtBXSd8clW87DgWi0VNFod3U9xQggzwJEH
You can find your API token at https://myproduct.zendesk.com/settings/api.
Additional configuration (optional):
:filenames_use_dashes_instead_of_spaces: false
Usage
Listing categories
$ zp categories
Listing forums
$ zp forums
Listing topics in a forum
$ zp topics -f <forum_id>
Creating/updating a topic
Keep an organized folder of your categories, forums, and topics. Let's say I have the category "Documentation", containing a forum "REST API", and the topics "Introduction" and "Authentication"; you'll want to keep this file structure:
Documentation/REST API/Introduction.md
Documentation/REST API/Authentication.md
Creating or updating a topic:
$ zp push -f <path_to_markdown_file>
$ zp push -f <path_to_html_file>
Following the previous example, you would type:
[~/KB/Documentation/REST API]$ zp push -f Authentication.md
[~/KB/Documentation]$ zp push -f REST API/Authentication.md
[~/KB]$ zp push -f REST Documentation/API/Authentication.md
The gem will automatically discover the category and forum name of a given topic file. It will also convert your Markdown syntax in HTML before sending it to Zendesk.
Check if a topic exists
$ zp exists? -f <path_to_markdown_file>
Markdown Flavors
ZenPush supports two different flavors of markdown: 'standard' and 'github'. The latter flavor supports Github specific syntax such as fenced code blocks and language specific highlighting.
Language highlighting alters the HTML inside code blocks to support styling. You will still need to specify the appropriate CSS in your Zendesk account. Highlighting uses Pygments and any of the Pygments styles can be applied.
$ zp push -f <path_to_markdown_file> -F github