Module: Zendesk::Constants

Included in:

Comment, Resource, Ticket

Defined in:

lib/zendesk/lib/constants.rb

Constant Summary

STATUS =

{
  0 => :new,
  1 => :open,
  2 => :pending,
  3 => :solved,
  4 => :closed 
}

TICKET_TYPE =

{ 
  0 => :no_type_set,
  1 => :question,
  2 => :incident,
  3 => :problem,
  4 => :task 
}

PRIORITY =

{ 
  0 => :no_priority_set,
  1=>:low,
  2 => :normal,
  3 => :high,
  4 => :urgent 
}

VIA =

{ 
  0 => :web_form,
  4 => :mail,
  5 => :web_service,
  16 => :get_satisfaction,
  17 => :dropbox,
  19 => :ticket_merge,
  21 => :recovered_from_suspended_tickets,
  23 => :twitter_favorite,
  24 => :forum_topic,
  26 => :twitter_direct_message,
  27 => :closed_ticket,
  29 => :chat,
  30 => :twitter_public_mention
}

RESTRICTION =

{
  0 => :all_tickets,
  1 => :group_tickets,
  2 => :organization_tickers,
  3 => :assigned_tickets,
  4 => :user_tickets
}

ROLE =

{
  0 => :end_user,
  2 => :administrator,
  4 => :agent
}