Class: Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo

Inherits:

Object

• Object
• Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo

Extended by:

Protobuf::MessageExts::ClassMethods

Includes:

Protobuf::MessageExts

Defined in:

proto_docs/google/cloud/contactcenterinsights/v1/resources.rb

Overview

Information about an agent involved in the conversation.

Instance Attribute Summary

• #agent_id ⇒ ::String

  A user-specified string representing the agent.

• #agent_type ⇒ ::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant::Role

  The agent type, e.g.

• #display_name ⇒ ::String

  The agent's name.

• #disposition_code ⇒ ::String

  A user-provided string indicating the outcome of the agent's segment of the call.

• #team ⇒ ::String

  A user-specified string representing the agent's team.

Instance Attribute Details

#agent_id ⇒ ::String

Returns A user-specified string representing the agent.

Returns:

• (::String) —

  A user-specified string representing the agent.

# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 157

class AgentInfo
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods
end

#agent_type ⇒ ::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant::Role

Returns The agent type, e.g. HUMAN_AGENT.

Returns:

• (::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant::Role) —

  The agent type, e.g. HUMAN_AGENT.

# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 157

class AgentInfo
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods
end

#display_name ⇒ ::String

Returns The agent's name.

Returns:

• (::String) —

  The agent's name.

# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 157

class AgentInfo
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods
end

#disposition_code ⇒ ::String

Returns A user-provided string indicating the outcome of the agent's segment of the call.

Returns:

• (::String) —

  A user-provided string indicating the outcome of the agent's segment of the call.

# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 157

class AgentInfo
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods
end

#team ⇒ ::String

Returns A user-specified string representing the agent's team.

Returns:

• (::String) —

  A user-specified string representing the agent's team.

# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 157

class AgentInfo
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods
end