Freshdesk API Client

A Ruby API client that interfaces with freshdesk.com web service. This client supports regular CRUD operation.

Please see API documentation for more information.

As of now,it supports the following:

Solution Category
Solution Folder
Solution Article

To experiment with that code, run bin/console for an interactive prompt.

Installation

The Freshdesk API client can be installd using Bundler or Rubygems.

Bundler

Add this line to your application's Gemfile:

gem 'freshdesk_api'

And then execute:

$ bundle

Rubygems

Or install it yourself as:

$ gem install freshdesk_api

Configuration

Configuration is done through a block returning an instance of FreshdeskAPI::Client. The block is mandatory and if not passed, an ArgumentError will be thrown.

require 'freshdesk_api'

client = FreshdeskAPI::Client.new do |config|
  config.base_url = '<- your-freshdesk-url ->' # e.g. 'https://mydesk.freshdesk.com'
  config.username = '[email protected]'
  config.password = 'your freshdesk password'

  require 'logger'
  config.logger = Logger.new(STDOUT)
end

Note: This FreshdeskAPI API client only supports basic authentication at the moment.

Usage

The result of configuration is an instance of FreshdeskAPI::Client which can then be used in two different methods.

One way to use the client is to pass it in as an argument to individual classes.

FreshdeskAPI::SolutionCategory.create!(client, name: 'API', description: 'API related documents')
FreshdeskAPI::SolutionArticle.find!(client, id: 1, 1: category_id, folder_id: 1)
FreshdeskAPI::SolutionFolder.update!(client, id: 1, category_id: 1, name: 'Folder API')
FreshdeskAPI::SolutionArticle.destroy!(client, id: 1, category_id: 1, folder_id: 1)

Another way is to use the instance methods under client.

categories = client.solution_categories
category = categories.create!(name: 'API', description: 'API related documents')
category.update!(name: 'API v2', description: 'API related documents v2')
category = categories.find!(id: 1)
category.destroy!

The methods under FreshdeskAPI::Client (such as .solution_categories) return an instance of FreshdeskAPI::Collection a lazy-loaded list of that resource.

Actual requests may not be sent until an explicit FreshdeskAPI::Collection#all!.

Development

After checking out the repo, run bin/setup to install dependencies. Then, run bin/console for an interactive prompt that will allow you to experiment.

To install this gem onto your local machine, run bundle exec rake install. To release a new version, update the version number in version.rb, and then run bundle exec rake release to create a git tag for the version, push git commits and tags, and push the .gem file to rubygems.org.

Contributing

Fork it ( https://github.com/mamantoha/freshdesk_api_client_rb/fork )
Create your feature branch (git checkout -b my-new-feature)
Commit your changes (git commit -am 'Add some feature')
Push to the branch (git push origin my-new-feature)
Create a new Pull Request

License and Author

The gem is available as open source under the terms of the MIT License.