Yammdesk

WARNING

WARNING: THIS SOFTWARE IS ALPHA. It has bugs which may set fire to your wife. If you do not have a wife, it may seek out the equivalent and set fire to that. I strongly suggest you do not use it until this notice disappears.

Description

A two-way interface between Yammer, and your ticketing system. Currently only Web Help Desk is supported, but there are plans to include Zendesk.

Installation

$ gem install yammdesk

Use the configuration template provided in the templates folder to create a conf file in the folder you will be running the script from.

Usage

Run SyncTicketing.rb to sync Yammer <=> Ticketing System.

Alternatively, you can use the methods provided to write your own solution.

Contributing

1. Fork it
2. Create your feature branch (git checkout -b my-new-feature)
3. Commit your changes (git commit -am 'Add some feature')
4. Push to the branch (git push origin my-new-feature)
5. Create new Pull Request